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PROFESSIONAL SUMMARY

Experienced IT leader with top-notch implementation and project management abilities. Highly organized, methodical and skilled at building consensus across high-performance teams. Successful at directing change management initiatives requiring fast-paced execution. 20+ years in project management and technical support in the healthcare industry.

CORE COMPETENCIES

  • Communication
  • Project Management 
  • Troubleshooting 
  • Large Environment - Desktop Roll outs
  • Computer Equipment Staging
  • Post-Go-Live End User Support
  • Systems Integration
  • Quality Assurance
  • Requirements Gathering

EDUCATION & TRAINING

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PROFESSIONAL EXPERIENCE

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SKILLS

  • Excellent Verbal & Written Communication Skills
  • Interpersonal Skills
  • Active Listening Skills
  • Teamwork & Collaboration Skills
  • Conflict Resolution Skills
  • Business Etiquette: Tact, Diplomacy, & Composure
  • Multi-Tasking Skills
  • Project Prioritization Skills
  • Strong Organizational Skills
  • Time Management Skills
  • Deadline-Driven
  • Customer Service Skills
  • Advisory Skills

TECHNICAL PROFICIENCES & TOOLS

  • Microsoft Office 2013, 2016 & O365
  • MS Project, Excel, Word, & PowerPoint
  • Microsoft System Center Configuration Manager (SSCM)
  • Cisco
  • WebEx and similar programs
  • Adobe Reader and similar PDF programs
  • OneDrive, SharePoint
  • Internet Explorer, Google Chrome, & FireFox
  • Windows 7, Windows 10, MAC, Android
  • HP & Dell Desktops, Laptops, and Tablets
  • Printers: HP, Xerox, Konica, etc.
  • Fujitsu Document Scanners
  • Microsoft Active Directory
  • VMWare
  • Single Sign-On (Vergence, Imprivata)
  • AS400
  • EHR
  • PowerChart
  • PathNet
  • SurgiNet
  • FetaLink
  • Cerner Millennium, Cerner iCommand, Cerner Configuration Tools, SI Manager & Cerner Bridge