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EDUCATION

Bachelor of Science in Information Technology

ECPI University

GPA: 3.87 Magnum Cum Laude

Associate of Applied Science in Computer Networking

Walter State Community College

GPA: 3.67 Cum Laude

SKILLS

  • Excellent Verbal & Written Communication Skills
  • Interpersonal Skills
  • Active Listening Skills
  • Teamwork & Collaboration Skills
  • Conflict Resolution Skills
  • Business Etiquette: Tact, Diplomacy, & Composure
  • Multi-Tasking Skills
  • Project Prioritization Skills
  • Strong Organizational Skills
  • Time Management Skills
  • Deadline-Driven
  • Customer Service Skills
  • Advisory Skills

TECHNICAL PROFICIENCES & TOOLS

  • Microsoft Office 2013, 2016 & O365
  • MS Project, Excel, Word, & PowerPoint
  • Microsoft System Center Configuration Manager (SSCM)
  • Cisco
  • WebEx and similar programs
  • Adobe Reader and similar PDF programs
  • OneDrive, SharePoint
  • Internet Explorer, Google Chrome, & FireFox
  • Windows 7, Windows 10, MAC, Android
  • HP & Dell Desktops, Laptops, and Tablets
  • Printers: HP, Xerox, Konica, etc.
  • Fujitsu Document Scanners
  • Microsoft Active Directory
  • VMWare
  • Single Sign-On (Vergence, Imprivata)
  • AS400
  • EHR
  • PowerChart
  • PathNet
  • SurgiNet
  • FetaLink
  • Cerner Millennium, Cerner iCommand, Cerner Configuration Tools, SI Manager & Cerner Bridge

PROFESSIONAL SUMMARY

Experienced IT leader with top-notch implementation and project management abilities. Highly organized, methodical and skilled at building consensus across high-performance teams. Successful at directing change management initiatives requiring fast-paced execution. 20+ years in project management and technical support in the healthcare industry.

CORE COMPETENCIES

  • Communication
  • Project Management 
  • Troubleshooting 
  • Large Environment - Desktop Roll outs
  • Computer Equipment Staging
  • Post-Go-Live End User Support
  • Systems Integration
  • Quality Assurance
  • Requirements Gathering

PROFESSIONAL EXPERIENCE

02/201905/2019

Case Manager

New H.O.P.E. CDC
  • Routinely worked with Project Managers and other team members to troubleshoot and resolve emerging issues.
  • Participated in Go-Live and Cutover support from implementation of the Legacy System migration to Cerner Millennium for acute and ambulatory services for 5 Hospitals and 68 clinics.
  • Lead the effort for setting up the Command Center area for all participants.
  • Monitored, tracked, and resolved tickets in Cerner Method in accordance with Service Level Agreements (SLAs).
11/201702/2019

Cerner Infrastructure Technical Lead

Ettain Group/LifePoint Health Systems
  • Served as project lead in the migration project for St Francis Hospital acute and ambulatory across all phases of development from beginning to end.
  • Coordinated the assessment phase of determining what additional hardware would be needed such as Capacity Management Boards, Capsa Carts for Workstation on Wheels, Zebra printers, Printers, PC and laptop needs, hardware refresh, BMDI CCE, FetaLink CCE, etc. in a 362 bed hospital and 18 clinics
  • Participated in Windows 10 installation and implementation as part of a full clinical EMR and Domain conversion
  • Deployed Peripheral devices such as Document Scanners, Barcode Scanners, eSIG pads, Badge Readers
  • Installed SSO Imprivata throughout hospital environment
  • Established a close relationship with Local staff and 3rd Party vendors to determine future needs and coordinate installation and placement of devices
  • Determined which devices needed to be on specific VLANs such as, printers, BMDI/FetaLink, Biomed Devices
  • Implemented the configuration and deployment of BMDI CCEs, FetaLink CCEs, and Device Adapters for compatible Biomed integration.
  • Configured and deployed Barcode labels for Scanning into Cerner PowerChart, Bridge and Vital Monitors
  • Validated association between BMDI Vital Monitors and PowerChart flows between Bridge and PowerChart
  • Validated expected propagation of Patient demographics within Bridger
  • Managed Active Directory by resetting passwords, creating computers, staging computers to the Domain.
02/201710/2017

Project Coordinator

3D Technology Community health systems
  • Oversaw 8 projects across all phases of development for the migration of a legacy system for 5 hospitals.
  • Monitored workflow and made timeline adjustments as needed.
  • Collaborated on an interdisciplinary team to achieve project milestones.
  • Developed status reports, cost estimates, and resource plans.
  • Implemented and maintained development best practices.
  • Coordinated with customers to gather requirements and manage expectations.
06/201510/2017

Project Coordinator

Ettain Group/Community Health Systems
  • Coordinated activities, resources, and information.
  • Managed 25 plus contractor’s schedules for multiple projects.
  • Reported to management on developments throughout each project.
  • Helped prepare project proposals, timeframes, schedule, and budget not only on the.
  • HMA acquisitions but also on Domain Migrations to the CHS Domain space.
  • Communicated information to all team members such as date changes, changes in project’s requirements, and unexpected delays.
  • Coordinated with vendors and suppliers and maintained a working relationship with them.
  • Handled procurement and delivery of necessary hardware for migration.
  • Supported production releases and helped resolve all project issues.
  • Assisted project leads in various activities such as budget monitoring and in meetings
  • with management.
  • Met with the project lead or manager to understand all vital aspects of the project.
  • Participated in project planning and vendor meetings to discuss business requirements.
  • Monitored and tracked project’s and handle any issues that arise.
02/201110/2014

IE Technical Lead IV - Deployement

Ettain Group/Community Health Systems
  • Provided technical support for approximately 160 hospitals across the United States
  • Worked as part of a team for deployment of hardware such as Laser printers, Desktops,
  • and Laptops, Capsa Carts, Document Scanners, Barcode Scanners
  • Performed assessment of current hardware to determine compatibility for new software
  • Upgraded current computer hardware, printers and software to bring up to Corporate
  • Standards
  • Built AS400 printers and sessions for Medhost
  • Installed SSO Vergence throughout each hospital environment
  • Traveled to hospitals each week across United States to deploy computer hardware,
  • printers and Zebra printers
  • Traveled to hospitals during software and hardware go-live events to provide support
12/200012/2008

Help Desk Technician/LAN/WAN Support (Client Support Services)

Morristown Hamblen Healthcare Systems
  • Responded to user’s computer hardware and software issues.
  • Installed computer hardware and software on net new and existing computer hardware.
  • Handled all data backup and recovery.
  • Coordinated network cabling with Cabling Vendors such as CAT5 and fiber-optics for any office moves, new construction within the hospital, and for any upcoming projects.
  • Coordinated tasks to be completed for projects with outside vendors and construction personal.
  • Responded to LAN/WAN Network connectivity problems.
  • Monitored AS/400 functions.
  • Created AS/400 Network Printer and assigned printers to AS/400 Emulator user sessions.
  • Installed LAN based printers.
  • Managed Print File Server.
  • Managed Active Directory for all updates, new employees, and password resets.
  • Managed dedicated Vendor Servers for each software system the hospital used.
  • Managed CISCO Core Routers and Switches.
  • Managed AVAYA Phone System.
  • Carried the departmental beeper during off hours and weekends.