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Skills

Bilingual
10

Fluent in English and Spanish 

Complaint resolution
10

Sucessful at satisfying different types of customers with creative and knowledgeable solutions

Attention to detail
10

Able to be aware and attentive 

MS Office and CRM
10

Proficient understanding of Microsoft Word,excel and access 

Communication
10

Strong verbal communication skills allow for the fostering of strong bonds

Data entry and maintenance
10

Able to enter large quantities of data into a computer 

Work experience

06/11/20229/01/2023

Guard House

Knight Security
  • Provided friendly and professional assistance to employees, visitors and customers
  • Reviewed guest identification and employee credentials to authorize entry onto premises 
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents 
04/08/201905/13/2022

Office Assistant

Miami Dade Electric and Ac Supply
  • Performing clerical duties such as mailing, filing correspondence, placing orders and answering calls 
  • Maintained accurate records as well as data 
  • Ensured all office runs smoothly 
  • Closed out for next day 
03/30/201803/17/2019

Customer Service Assistant

Aba Moving inc
  • Answering incoming calls, responding to customers emails, and negotiating moving prices
  • Handled all Spanish calls 
  • Managed and resolved customers complaints, close out sales, data entry, and customers confirmation date of move etc in computer systems 
05/11/201602/25/2018

Customer Service rep

Unicor
  • Answer average of 100 calls per day in a high volume call center enviroment 
  • Resolve customer complaints and ensure calls are handled in a professional and prompt manner 
  • Build and maintain business relationships with clients by providing prompt and accurate