Nicole Mathurin

Managed 20 Software Quality Engineers in the Payment Services department. Performed strategic planning within the Architecture group.
Provided testing Guidelines to streamline the testing and defect management process. Standardized test strategy and test plan documentation for QA.
Promoted alignment across teams, collaboration on incidents, transparency and ensure quality was inserted at every level of ISDLC process by attending Scrum-of-Scrums with engineering managers, Pos, Bas, and PMs.
Led training on Selenium-based and NightwatchJS automation tools, testing procedures and techniques and unit testing
Leveraged developers' assistance to create production like test environments for Performance testing and exploratory testing
Established detailed Root Cause Analysis (RCA) process for development teams to follow when dealing with production incidents and defects
Introduced new test management tool TestRail and provide pre-recorded training for all users.
Scheduled 1:1 with tester to track progress on company and personal goals, providing guidance as needed. Mentored multiple testers and new hires

Performed manual and automated testing on SaaS Web applications using Agile Methodology (Kanban). Tested API Services with PostMan tool, also did performance testing using JMeter
Designed and developed:
test automation using a customized selenium-based test automation solution. Angular test automation using Jasmine and Protractor testing framework.
NUnit tests (unit tests) for C# code.
Participated in Regression and System End-2-End Testing in preparation for production release.
Worked closely with development team on special projects, like Apache Kafka and Kubernetes implementation

US
Supported the applications in stores and the needs of business partners.
Do manual testing for new and existing feature using waterfall and agile methodologies
Lead the implementation of a Selenium based test automation solution for web applications.
I provide leadership, guidance and governance to QA associates and vendor partners in various projects
Attend Requirement Discovery meeting for various projects to review requirements and project future QA involvement.
Manage QA vendor partners testing across numerous projects
Escalate issues and do risks assessment to help identify a path to green
Managed project workspaces in HP ALM to ensure accurate and timely reporting on testing project tasks. Work with development team to ensure timely resolution of defects based on established SLAs
Led Defect Triage meeting to ensure proper defect management and collaboration between project teams. Report QA progress to project team and business partners on a regular basis to highlight QA achievements,
important trends and area which need improvement.

Performed testing and helped manage testing activities at all phases in the test cycle; often visiting customers to perform on-site requirements gathering and UAT support. Customers included Royal Caribbean Cruise Line, Carnival Cruise Line and AMEX travel.
Assisted the Quality Managing Director to manage testers.
Assign projects to tester and set their priorities based on customers' needs.
Created and reviewed test strategy and test plans for projects using Waterfall methodology.
Attend requirement gathering meetings with business customers and BA and perform requirements static testing.
Managed execution of manual tests during various test cycles: Functional Testing, System Integration Testing, User Acceptance Testing (UAT), Regression Testing.
Created and executed automated test scripts using HP AML and HP Quick Test Professional. Gather and present test metrics which show QA progress, trends and coverage.
Provided regular QA update to company executives.
Drove test automation by arrange training for testers.

Master of Science
Nova Southeastern University

Nova Southeastern University, Davie, FL
Master of Science, Management Information Systems

Bachelor of Science University of the West Indies
University of the West Indies, Kingston, Jamaica

Bachelor of Science, Computer Science and Mathematics