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Summary

Accomplished administrative professional with strong attention to detail and ability to think strategically.  Experience in assisting with daily management of programmatic and financial needs to advance research initiatives both within department and the greater research community. Knowledge of state and federal grant, contract and institutional review board regulations, policies, as well as research, fiscal, and programmatic compliance policies.  Possesses strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

Work Experience

2018Present

Program Assistant/Administrative Coordinator

University of North Texas
  • Provides fiscal and  administrative support to the Texas HIPPY Initiative program that includes budgetary activities, correspondence, and calendar maintenance. Monitors the fiscal and programmatic compliance across sub-sites, as well as main office
  • Assists with managing daily operations of State office and 11 HIPPY sites throughout the state of Texas with an emphasis on AmeriCorps funding requirements
  • Monitor AmeriCorps grant compliance, grant writing. Adapt procedures, processes, tolls, and techniques to meet compliance requirements for grant funders and national HIPPY USA program model fidelity requirements. Interpret and ensure consistent application of AmeriCorps grant requirements, policies, and procedures.
  • Serves as the primary fiscal contact for a the Texas HIPPY Initiative program and is responsible for oversight of budget (including reporting and forecasting), purchasing, travel, and human resources.
  • Coordinates the collection of quarterly  periodic expense reports and other grant requirements from Texas HIPPY sites and compiles for submission to the Office of Grants and Contracts.
  • Provides executive, administrative, and analytical support to the Texas HIPPY Initiative program Director. Coordinates the collection and analysis of data and coordinates with the Office of Grants and Contracts on monthly and quarterly reports required by grant sponsors.
  • Develops, coordinates, and monitors grant budgets. Performs fiscal monitoring and training to ensure grant compliance and budget fidelity.
20172018

Office Associate I

University of Nebraska Medical Center
  • Assisted in composure, preparation and routing of correspondence, memos and other documents including scientific materials
  • Provide administrative support to six individual research faculty members in Pathology/Microbiology departmentMaintained faculty calendars and schedules, coordinated events and activities, travel arrangements and conferences
  • Collected, maintained, and updated faculty records such as CV's, biosketches and accreditation, as well as filing systems
  • Coordinated travel with department travel coordinator for faculty and associated personnel, including assisting with conference registrations, travel authorizations, and expense reimbursements, providing additional documentation as required by UNMC policies and accounting offices, as well as external agencies 
  • Completed grant applications for submission to local and national funding sources, including the gathering and preparation of supporting documentation, forms, budgets and signatures, adhering to funding agency and UNMC Sponsored Programs Administration (SPA) guidelines
  • Responsible for the overall planning the Basic Seminar Series for the department. Coordinated with hosting faculty and presenters to plan the structure of the seminar, select and secure location, and order catering and presentation requirements
  • Acted as a back-up to the Graduate Studies Program Coordinator, NPHL Office Associate, and Pathology & Microbiology Education Programs Coordinator
20152017

Administrative Assistant II

CREIGHTON UNIVERSITY, Omaha, NE
  • Assisted in research and planning for coordinated management of programs, grants, and scholarly development opportunities for faculty, students, and staff across the School of Pharmacy and Health Professions and Center for Health Services Research and Patient Safety
  • Performed general office duties such as maintaining paperwork in support of both research offices, served as contact point for faculty, staff and students
  • Provided assistance with financial management and oversight for both offices, assisted in coordination of fiscal planning and management of funded research
  • Assisted with internal and federal grant application review, budget preparation, and submission
  • Coordinated meetings including scheduling, catering, agenda and meeting minutes, document packages, reservations, and travel arrangements
20132014

Call Center Supervisor, Hiring Manager, Trainer

THE MSR GROUP, Omaha, NE
  • Responsible for call center hiring, training of new employees and for productivity with market research studies via phone calls and in-person interviews
  • Duties included daily attendance, monitoring calls for quality assurance, and daily reports for project completion. Monitored call center floor for policy violations
  • Resolved computer and phone issues, trained new employees on practices of conducting market research, company policies, and procedures
  • Worked one-on-one with low producers and low quality scores
  • Monitored system for project completion and daily quotas
  • First point of contact for new applicants, conducted interviews, and determined if eligible for hire
20122013

Customer Service Manager

RURAL MEDIA GROUP / RFD-TV, Omaha, NE
  • Responsible for team members’ productivity, special projects, and shipping and packing products
  • Completed daily reports for incoming call logs
  • Managed magazine customer service, kept inventory of store products, input magazine payments, and tracked trends with magazine shipments
  • Assisted with online streaming issues
20062013

Vocational Rehabilitation Tech - Commission for the Blind and Visually Impaired

STATE OF NEBRASKA, Omaha, NE
  • Part of support staff for 9 people in local office, as well as additional staff across the state responsible for a variety of front desk functions including filing, data entry, faxing, phone work, and customer service point of contact for consumers
  • Managed purchase orders, invoice processing, scheduling meetings, cars and maintenance, upkeep of office supplies, and working with clients as job coach
  • Arranged for meeting rooms, speakers, lodging and travel
  • Experienced in working with clients on independent living skills, interviewing skills, job applications, community resources, teaching Braille, cane travel, cooking, and more
  • Maintained accurate records, opening case files and ensuring all required documents were accounted for and complete before closure, assisted counselors with online database to complete monthly paperwork and ran reports. Tracked purchases for grants and compiled info for state and federal annual report
  • Communicated effectively, both orally and in writing; used various computer software programs, understood and applied oral and written instructions, administrative policies and program guidelines; implemented program objectives; established performance goals and prioritized work to carry out assigned activities
19982006

Various Positions

West Corporation, Omaha, NE
  • Monitored representatives and provided feedback on performance
  • Organized training materials for other Team Leaders
  • Played role of Performance Assessment Liaison for Home Agent project during testing phase
  • Developed training materials for Performance Assessment Liaison Team opening at a different site
  • Responsible for a variety of Human Resources functions including all phases of the interview, data entry, Customer Service, point of contact for registrants, as well as training temporary and new employees, managing calendars and scheduling interviews for other interviewers, weekly and monthly recruiting reports, quality control
  • Use of PeopleSoft, MS Office, background check website

Education

20162019

Masters in Public Health (MPH)

Creighton University, Omaha, NE

Concentration in Public Health Services Administration
Graduation - May 2019

20052011

BS of Human and Social Service Administration (HSSA)

Bellevue University

Graduation - December 2011