Nigel Gutcher

• Worked independently to design, write, and deploy a stop-gap AWS infrastructure platform for running sales demo sites of company product
  • Terraform & GitLab CI
• Formed and led a small DevOps team to bridge a transient gap between Core / Embedded DevOps, and product developers to expedite adoption of a new AWS infrastructure platform
  • Took on the role of team lead and product owner for Agile ceremonies
• Merged with the Core DevOps team to continue producing the new and highly-automated AWS infrastructure platform
  • Achievements include end-to-end automation of AWS account creation, EKS clusters, networking (Istio mesh with transit gateways), GitLab CI, automated nightly testing of infrastructure, and integration of external SaaS providers via Terraform
  • Supported the flip from legacy to new Production platform with zero downtime
• Developed an automated solution for managing PagerDuty resources across the company product portfolio
• Assisted with product support, automation, and cross-team initiatives
• Learned logz.io for telemetry and log data parsing, and developed automated export via OpenTelemetry
• CI scripts and automated infrastructure testing in Bash & Python

• Trained a team of L2 Systems Administrators for a week in Guadalajara, Mexico
• Infrastructure support product champion for Splunk
  • Helped to form the Telemetry team
  • Engaged in capacity planning, roll-out, and support for a rapidly expanding Splunk Enterprise on-premise deployment with 100TB+ of metric events and logs ingested per day
  • Scaled the platform from a small collection of servers and saw it to maturity through various config management methods over four years, working with other teams and business units as customers
    
• Wrote procedures, scripted automation, and released documentation to drive operational efficiency
  
  • Performed high-effort data migrations, then automated the process
  • Delivered a dense, high-quality body of documentation to enable customer self-service and reduce the L2/L3 support burden
    
  • Developed infrastructure self-healing and alerting scripts in Bash and Python
• Self-organized and collaborative high-level operator
  • worked closely with Engineering and L2 support teams to guide infrastructure expansion and feature support in a large Enterprise environment
  • Trained a new L2 support team on-site in Guadalajara, Mexico
  • Fostered a strong working relationship with the complimentary Splunk Engineering team at Morgan Stanley

• Freelanced as a remote Linux & BSD Systems Administrator
  • Deployed Nagios/Cacti, Sendmail/Dovecot, OpenSwan/PF/IPTables
• Serviced local businesses and individuals with hardware repair and web design
  • Completed developing a tourism website
    

• Chiefly responsible for the transformation of four racks of company servers including a completed network redesign
  • Architected and deployed a high-performance, redundant 200TB+ fiber SAN using Lustre
  • Designed and deployed a monitoring and alerting infrastructure from the ground up with Cacti and Munin
  • Reconfigured office and DMZ networks with VLANs
  • Deployed firewalls, file servers, a Hadoop cluster, an OpenStack cluster, DHCP, and DNS
• Supported a network of 40+ Windows desktops

• Operated Surface-Mount Technology (SMT) machines assembling aerospace and telecommunications equipment

Applied: circuit design and repair, hardware programming

Theoretical: system stability, state machines, Von Neumann architecture, wireless communication

Soft Skills: gained engineering principles and troubleshooting discipline