John D. Fuffo

Partnered with the PMO (Project Management Office) Manager in the delivery of a project management strategy that aligns with the business objectives and priorities of the Bank and assisting Project Managers on assigned projects and to provide subject matter expert project management guidance and services across all business units.

• Supported the implementation of PMO transformation initiatives, policies, processes and procedures, project and training materials, frameworks, forms and templates.
• Teamed with SharePoint developers to create a PMO landing page and project pages to be used as a dashboard and repository for project documents.
• Implemented and administered Eclipse PPM (Project Portfolio Management) software to 200 users as a solution to project visibility, scheduling, reporting, communication and resource planning.
• Created detailed portfolio status reports and communicates status and health to the PMO and Division executives, sponsors, stakeholders and Project Managers across all divisions.
• Administered Project Management tools to introduce new templates and frameworks, capture and measure financials, variances, forecasts, baseline schedules and new reporting requirements.
• Aided in the development of project management frameworks, project risk management guidelines, and resource management.

Played a key role in tracking change initiatives in order to meet technology, business units and schedule objectives as well as to ensure all changes are approved, tested and documented as indicated in the Change Control Program. Administered and implemented the change management process and effectively guided the business user areas through the change control program.

• Applied a structured change management approach and methodology for the technology changes caused by system upgrades, projects and change efforts.
• Was instrumental in creating efficiencies in the change control process using SharePoint and Nintex forms as a solution to a manual process.
• Identified resistance and performance gaps during the change process and worked to develop and implement corrective actions.
• Responsibility for the reporting process to track adoption, utilization and proficiency of individual changes
• Monitored change control tickets to ensure approvals, reviews and functional items are documented and completed as scheduled.

Monitored system and batch jobs on Unisys mainframe utilizing miser database, via an ODT console.

• Entered commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Monitored the system for equipment failure or errors in performance.
• Responded to program error messages by finding and correcting problems or terminating the program.
• Analyzed job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings.
• Loaded peripheral equipment with selected materials for operating runs and oversaw loading of peripheral equipment by peripheral equipment operators.
• Retrieved, separated and sorted program output as needed, and send data to specified users.
• Answered incoming telephone calls, email, and voice mail inquiries from internal customers (within IT department) regarding computer-related problems.
• Supervised and trained peripheral equipment operators and computer operator trainees.

• Successfully worked across divisions to ensure dispatch and completion of service orders.
• Communicated effectively in order to interpret trouble tickets and service orders to provide relevant information to technicians for accuracy in resolving customer issues.

Monitored system and batch jobs on Unisys mainframe utilizing miser database, via an ODT console.

• Supervised and trained peripheral equipment operators and computer operator trainees.
• Entered commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Monitored the system for equipment failure or errors in performance.
• Responded to program error messages by finding and correcting problems or terminating the program.
• Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings.
• Loaded peripheral equipment with selected materials for operating runs and oversaw loading of peripheral equipment by peripheral equipment operators.
• Retrieved, separated and sorted program output as needed, and send data to specified users.
• Responded to incoming telephone calls, email, and voice mail inquiries from internal customers (within IT department) regarding computer-related problems.