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Work experience

Nov 2011Present

Marketing Administrator

Sterling Sires Ltd/P&K Gourmet Ltd

Dymock, Gloucestershire, United Kingdom

  • Create company's websites, printed marketing materials, social media content and promotional emails
  • Administer office responsibilities to include order placements, scheduling deliveries, customer relations ( i.e. arranging payment terms and handling complaints/issues) and answering product enquiries
  • Established formal procedures by creating a handbook, job descriptions, job contracts, a performance appraisal program and operating policies
  • Built a successful online farm food business from idea concept to product launch; Execute market strategy and product development to sustain growth and profitability
  • Proficient in Adobe programs (Photoshop CS6, InDesign), Microsoft Office programs (Word, Excel), Outlook Express, Social Media applications and MailChimp; General proficiency in Sage Accounting Program
May 2005Mar 2011

General Store Manager

JCPenney Department Stores

Cookeville, Tennessee, United States

  • Managed annual merchandise sales of $9.2M  while maintaining controllable expenses, including salary costs, within projected budgets
  • Implemented operational controls to consistently improve inventory results from bottom quartile 2005 to top quartile 2011
  • Supervised 14 sales managers and approximately 100 selling/support associates while maintaining a 78% retention rate through engagement, training and feedback
  • Improved Overall Customer Satisfaction Scores from bottom quartile 2005 to top quartile 2011 through customer engagement, high store presentation standards and associate development.
  • Merchandised hard/soft lines with visual cues, floor planning and safety standards
  • Coordinated communications, special events, training/coaching and merchandising direction for 17 Jewelry Stores as District Business Leader for Fine Jewelry 2007-2011
Oct 2000May 2005

Senior Store Manager

SteinMart Department Stores, Inc

Richmond, Virginia, United States (opened store location)
Short Pump, Virginia, United States (opened store location)
Joplin, Missouri, United States (closed store location)

Aug 1998Oct 2000

Assistant Store Manager

SteinMart Department Stores, Inc

Fayetteville, Arkansas, United States
Wichita, Kansas, United States (opened store location)

Aug 1994Aug 1998

Senior Merchandising Manager/Buyer

JCPenney Department Stores

North Little Rock, Arkansas, United States
Memphis, Tennessee, United States
Knoxville, Tennessee, United States