Ala'a Jaradeh

Dubai - UAE

• Managed 30+ enterprise accounts totaling $5+M ARR, improving renewal confidence through proactive risk management and executive-level account planning.
• Drove 95%+ retention by identifying at-risk accounts early, leading success plans, and coordinating internal teams to resolve adoption and delivery blockers.
• Closed 50+ upsell and expansion opportunities, generating $500K+ in revenue by mapping customer goals to platform capabilities and value realization plans.
• Reduced average client onboarding time by 20% through process improvements, structured implementation frameworks, and proactive stakeholder coordination.
• Led technical integrations across API, payroll, HRIS, ERP, SSO, BI, and third-party SaaS systems, enabling faster go-lives and smoother platform adoption for enterprise clients.
• Led and coordinated a cross-functional teams, collaborating with product, engineering, and support to resolve escalations and drive timely outcomes.
• Served as the primary technical point of contact for enterprise clients, translating complex requirements into actionable solutions and conducting regular executive business reviews.
• Owned the pre-sales function during the sales cycle, engaging prospects to capture requirements, define success criteria, and develop Requirement Traceability Matrices (RTMs) for stakeholder alignment, driving clearer expectations, reduced churn risk, and accelerated implementations.

Amman - Jordan

• Architected and delivered full-stack web and SaaS solutions end-to-end — spanning requirements gathering, development, QA, and release — across multiple concurrent client-facing initiatives.
• Designed and maintained technical product roadmaps aligned to customer demand, managing prioritized backlogs across feature development, BAU activities, and platform enhancements.
• Led cross-functional teams of developers, designers, and operations staff using Agile workflows, sprint planning, and structured delivery milestones to ensure on-time, on-scope delivery.
• Owned technical documentation including system architecture, entity definitions, process flows, KPI frameworks, and data dictionaries to support platform scalability and knowledge continuity.
• Built in-house CRM, Finance, and HR data products and reporting dashboards, delivering actionable insights to leadership and operational teams through integrated BI tooling.
• Managed end-to-end IT infrastructure including cloud services (AWS), servers, and domain administration — maintaining uptime, security, and regulatory compliance across all systems.
• Leveraged data analytics and customer behavior insights to drive retention strategies, reduce churn, and optimize revenue performance across the platform.
• Led SEO and digital performance initiatives, applying analytics to measure campaign ROI and refine customer acquisition strategies continuously.

Amman - Jordan

• Oversaw a team of 5–10 IT professionals, managing the full IT department including website development, software maintenance, and technology selection — acting as the primary technical decision-maker for all internal digital solutions.
• Designed and delivered 4–6 custom in-house software systems across CRM, HR, and Finance business units, gathering requirements directly from department heads and translating them into detailed functional specifications and technical deliverables.
• Managed end-to-end IT infrastructure including cloud services, servers, and domain administration, maintaining 95–99% system uptime and ensuring data integrity, security, and performance across all platforms.
• Collaborated with cross-functional stakeholders across multiple business units to deliver integrated technical solutions on time, ensuring full alignment with business objectives and regulatory compliance requirements.
• Spearheaded digital media campaigns and performance marketing initiatives, leveraging data analytics and audience targeting strategies that directly contributed to over $2M in revenue generation.

Amman - Jordan

• Delivered full-stack web development projects, managing requirements, development, testing, and delivery end-to-end.
• Applied semantic and data-driven web technologies to build intelligent, user-centric applications.
• Collaborated with designers and project managers in a cross-functional delivery environment.