Christy Robertson

Christy Robertson is a cable and telecommunications industry veteran with extensive experience in program management and technology deployments. She is a strategic thinker and an experienced cross-functional leader who enjoys building relationships with program stakeholders, driving process improvement and leading projects to successful results. She is an experienced consultant and a scrum master who thrives in agile environments. 

Christy is organized and a strong communicator who has successfully managed projects through change, tight resource management, and budget constraints. She has a strong track record in leading and managing cross-functional teams, including acting as a friendly liaison, managing multiple workflows and working through risks and escalations. Her technical acumen and creativity in solving problems has allowed her to lead and complete large-scale projects within strict deadlines.

As a part of the Sand Cherry team of experienced management consultants and proven industry leaders, Christy has brought her real-world experience allied with a wealth of knowledge to provide clients with solutions for operational issues and to lead major tactical initiatives.

Christy is a project management professional with over 14 years in cable and telecommunications, working for industry leaders like Comcast, Qwest Communications, Verizon and WorldCom. Prior to joining Sand Cherry Associates, she also had experience working as a Consultant at Ernst & Young and AICPA.

• Project Management and Cross-Functional Leadership: Created and maintained project plans for engineering teams. Led cross-functional teams to upgrade a cable system's network. Created and launched a hardware resale program and data center upgrades through interdepartmental communications and leadership. Coordinated with key functional areas to upgrade and transition firewall platforms and equipment. Led a team to upgrade Managed Services customers to updated platform and equipment. Migrated acquired voice company's platform through project planning and cross-functional leadership.
• Process and Productivity Improvements: Collaborated with Operations team to develop and implement key requirements, strategies, and initiatives to streamline customer onboarding process. Successfully deployed and managed major monthly IT releases. Facilitated the resolution of critical issues, decreasing issue resolution time by 30%. Tested workflows and implemented process improvements reducing chats by 25%.
• Budgeting and Reporting: Prepared budgeting models and managed projects within budget and deadlines. Created and managed a certification log for data center equipment including racks, servers, routers, and switches to build out network infrastructure. Created executive level reporting on internet colocation and data center hardware and equipment performance, resulting in improved customer retention and new customer acquisition.
• Vendor and Equipment Management: Evaluated and selected broadband, cable, and data equipment vendors to upgrade telecommunications infrastructure. Managed and streamlined multiple vendor relationships. Interfaced with multiple internal teams to successfully procure and deploy new hardware, products and features nationwide.
• Product Lifecycle Management: Led cross-functional teams to create, test, and launch new products, features, and pricing plans. Managed, edited, and communicated design and process documents. Guided the bill of materials process flow for equipment installed.
• Product Development: Served as lead and scrum master on team workflows to meet project deadlines and revenue goals. Worked effectively and efficiently in an Agile environment. Built a system of metrics to monitor the progress of Wi-Fi network security equipment deployment.
  

College of William and Mary, Bachelor of Business Administration in Marketing