Microsfot Excel - Advanced
Microsoft Word - Intermediate
Microsoft Outlook - Intermediate
General Computer skills - Advanced
Reporting to the Operations Control Manager, the positions is responsible for daily coordination of the National Linehaul fleet transport network and proactively managing real time operation disruptions.
This position provides a superior level of service and support to the customers of the NSW Rural Fire Service (RFS) through effective telephone, radio communication and data entry. Also provides clerical support to State Operations as required.
This position carries out the functions detailed within the Operational Procedures in response to operational situations and ensures performance measures are met.
Effectively coordinates and provides leadership to peer staff on shift, under the direction of the Manager, Operations Customer Service.
Sectional computer system administration and support
Checking of connection orders for new/existing customers
Process increase limit requests for credit cards
Process payment forms and handle counter/phone enquiries for Newstart Allowance
Process requests for parts ordering/repair of aircraft belonging to the Australian Navy
Drive routes/charter work
Provisiion of International Telecommunication Services (telegrams, telex, facsimile)
Provision of enquiries relation to International Telex services
Investigation of account enquiries and complaints relating to the provision of International Telecommunications Services
Driver of the Month - February 2009 (Hillbus Dural)
Awarded "in recognition of outstanding performance in attendance, safe driving, personal presentation, customer relations and contribution to improving depot professionalism.
Hillsbus Dural - July 2009
Tassielink Transit - 2015
"I also acknowledge the significant efforts undertaken by Paul Gallard in ensuring that the operation ran smoothly, that a consistent flow of communication was maintained and that services were delivered in a manner that reinforced your reputation as the best private operator in Tasmania. Paul represented your organisation to the highest standard and is a credit to the company, was extremely flexible throughout the event and put in many hours in addition to what was requested to ensure that everything was done correctly."
|Stephen Lockley||Matthew Joyce|
|O'Driscoll Coaches||Wangaratta Coachlines|
|Operations Manager||Operations Manager|
|0427 249 297||0419 186 516|