PAYTON CAMPBELL

Payton Campbell is a cable and telecommunications industry veteran with extensive experience in bringing complex technology strategies to life, including new product deployments, operational improvements and integration programs. Payton enjoys diving into complex projects and partnering with cross functional teams to develop solutions and deliver positive results.      

As a part of the Sand Cherry team of experienced management consultants and proven industry leaders, Payton has brought her real world skills and experience to provide clients with solutions for complex issues and to lead major initiatives. Sand Cherry brings experience allied with a wealth of knowledge to meet each clients’ specific needs. We combine strategy, program management, product, and operations expertise to ensure we provide clients with best-in-class business strategies and solutions. The team utilizes data-driven, market-tested approaches that will drive results for your business. Sand Cherry employees integrate with your team and apply experience and skill to start making an impact immediately.

Prior to joining Sand Cherry Associates, Payton held Director roles in Operations, Product Management and Marketing Communications at WOW! Internet, Cable and Phone.

• Program/Project Management: Led Program Management team in planning and execution of product development and deployment initiatives including creating project schedules, driving deliverables, identifying and mitigating risks, managing communications and removing blockers for project teams for a large North American telecommunications company. Directly managed complex and highly visible projects including new technology launches, digital video conversions, system rebuilds, and multi-faceted efforts combining product launches with billing and provisioning system conversions.  Partnered with multiple technology organizations to ensure development, testing and deployment of hardware, code, systems and CPEs.          
• Operational Transformation: Expertise in working with cross-functional teams in highly matrixed environments to identify opportunities, facilitate solutions, gain agreement and implement improvements. Created program to improve customer Wi-Fi experience, including process enhancements for field technicians, revised equipment settings, updated customer care troubleshooting, and improved online support.
• Technical Product Deployment:  Managed first launches of a priority new technology initiative to deliver symmetrical speeds over coax to Residential and Bulk customers.  Worked with Engineering, Network Operations, Technical Delivery and IT to identify and track development, testing, certification and delivery of new hardware, code and CPEs. Tracked deployment of network and field hardware required to launch new products and support system conversions.
• Product Management and Operations:  Led solution development and execution for product initiatives including Internet speed migrations, residential contract offers, online video content, customer portals and wireless home networking.  Developed and implemented internal tools and processes to communicate strategy, requirements, systems impacts and operational process.  
• Integration Operations:  Key contributor in M&A customer integration efforts including billing system conversions; email, voicemail and portal migrations and customer equipment replacements.  Efforts included package mapping, billing statement development, customer communications, creation of online migration experience, customer communications and cross-functional team solutioning and coordination. 

• Bachelor of Arts - Journalism/Advertising; University of Colorado, Boulder, CO
• Certified Scrum Master, Scrum Alliance 2019
• Women's Vision Leadership Institute 2010
• Rocky Mountain Leadership Institute 2009