Peter Devine

NYC law firm focusing on insurance defense law including personal injury, premises liability and transportation law.

Recruited into this newly-created position to revamp multiple operational processes and marketing programs. Oversaw all aspects of administration, including human resources and benefits programs. Focused on the implementation of best practices and implemented several enhancements to positively impact bottom-line results and re-energize a revenue-challenged environment. Steered day-to-day operations comprising financial reporting, leadership, on-boarding, vendor management and client relationships.

• Improved attorney productivity and increased firm billings 20% by developing(5) new, customized metrics to track performance, support staff productivity, case intake procedural automation and KPI's for each insurance carrier.
• Discontinued unnecessary expenses for numerous overhead costs, saving more than $200,000. Additionally, achieved 30% annual savings by renegotiating(10) ten vendor contracts and sourcing(6) six more cost-effective suppliers.
• Fully directed comprehensive IT infrastructure upgrade, reducing financing costs 18 %, increasing network speed and reliability 40%, and implemented new servers that were(3) three times more powerful than existing equipment.
• Orchestrated complete HR and benefits functions, placing sharp, consistent focus on best practices, and driving series of improvements that reduced operating costs by more than $80,000 and increased staff productivity 17 %.
• Implemented recurring expenses database and re-engineered process for allocation and categorization of corporate expenses, improving cash flow management, reporting accuracy and transparency.
• Developed firm marketing programs ahead of projected time frame and 13% under budget, including attorney profiles and campaign promoting the firm's 20th anniversary, and leveraged it into pitch book to drive new business development.
• Conceptualized and implemented talent management and staff development programs for a team of 45, including annual performance reviews that were twice as comprehensive and more timely than existing models.
• Developed and implemented compensation strategies, and expanded Employee Operating Handbook 60 %, improving staff morale and productivity. 

Industrial equipment provider to the construction, medical, educational, government, and hospitality communities.

Challenged with re-engineering organization's sales process, slashing inefficiencies and re-energizing and increasing productivity and business development measures to drive revenue growth.

• Increased revenue and operational efficiency by 25%, through implementing business process re-engineering initiatives.
• Tripled client database by implementing enterprise-wide CRM application, allowing development of targeted marketing.
• Catapulted sales team productivity 30%, through instituting streamlined, standardized proposal origination systems.
• Implemented inventory management and servicing database, increasing rental equipment income by 25%.
• Improved company visibility online 40% by optimizing Search Engine Optimization programs and Google PPC campaigns.

Award winning, market leading full service brokerage firm catering to active self-directed equity and options traders.

Recruited to revamp client relations services and procedures, and improve business development opportunities with top-tier clients. Custom-tailored multiple specialized services for VIP clients, including fast tracking of service follow up for top tier clients.

• Increased client revenue 20% by implementing VIP Clients Program, improving client on-boarding and retention programs.
• Designed(12) KPIs to launch incentive programs, increasing commissions by 18% and decreasing account closure rate by 30%.
• Executed several trading and clearing platform conversions, resulting in a savings of $1.2M in operating expenses and licensing fees; successfully converted 700+ traders off previously acquired legacy platforms.
• Moderated client forums and social media, and managed corporate communications, leading to a 50 % gain within 6 months of tracking incident responsiveness metrics, as well as re-engineered CRM features.
• Quarterbacked construction and relocation of company HQ and satellite offices, slashing rent obligations by 30%, and telecommunications cost by 25%, as well as realizing several workflow efficiency improvements.

Market leading SunGard owned trading firm catering to active proprietary and retail equity and options traders.

Served as key liaison and relationship manager for large branch network and client base. Chaired the Development Steering Committee, driving software development and implementation. Acted as Lead Project Management Officer, reviewing and approving all vendor service level agreements (SLA's), request for proposals (RFPs), and negotiating contract terms. Drastically improved business development by opening (10) new branches, developing marketing programs and launching new website.

• Steered multi-year project to add equity options to trading platform, increasing commission 15%.
• Maximized effectiveness of software development life cycles (SDLC) by implementing and managing Steering Committee and Development Group, setting development priorities and devising strategy for trading system upgrades.
• Improved P&L 25% by constructing 8 new branch offices, relocating HQ and delivering hands-on project management.
• Slashed annual costs by $600,000 through improving vendor management and automating cost allocations.

Full-service, traditional brokerage and investment firm catering to high net worth investors, businesses and institutions.

Merited fast-track advancement comprised of 5 promotions in 17 years. As SVP, directed client communications and served as primary operations contact for network of 25 branches. Directed Operations PMO and guided high-impact initiatives. Selected, customized, and rolled out portfolio management and broker productivity systems to 2,000 users across 25 branches.

• Actively managed $20 MM relationships with the (4) largest vendors. Established and prioritized issues tracking, escalation procedures, change management, and cost allocation protocols.
• Instrumentally contributed to 20% growth of Private Client Group, by establishing protocols used to open 8 new branches.

Also served as Director of Finance, Student Association (7,500+ Student Body)