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Work experience

Product Manager

Etihad Airways - Digital and Innovation
2019-Present
  • Managing the Air Extra product portfolio in Digital Transformation project  that contributes USD 300million yearly. 
  • Work in collaboration with Etihad senior executive team to redefine offer management practice and policies.
  • Implemented several merchandizing opportunities across channels like Dynamic Ancillary Price , Loyalty Benefits improvement ,  Airline Custom Currency , Commercial Upgrades , Travel Insurance, Subscription based products to name a few.
  • Track, analyze , refine backlogs and to identify and  prioritize road map opportunities based on  on project plans, specifications, and scope of work.

Manager- Business Analysis

Etihad Airways - Technology and Innovation
20142019
  • Implemented innovative payment solution on B2C platform to avoid zero fraud risk.
  • Introduced a new seating product (dynamic seat blocker/neighbor free seats) to promote extra comfort or additional privacy within the cabin.
  • Introduced and enhanced paid upgrade program using Plus Grade technologies
  • Implemented Etihad merchandising platform using Fare Logix system.
  • Implemented IATA NDC framework for Etihad travel agents
  • Supported  ancillary revenue opportunities for more than 150 million USD per annum

Team Lead - Business Analysis

Sabre Airline Solution
20112014
  • Supported leading middle eastern carrier digital program to improve online penetration by delivering multiple product features like Air, Rail integration to improve connectivity.
    • A brand new B2B booking engine platform for the corporate traveler and small to medium size channel partners.
    • New enhanced shopping capabilities for itinerary pricing.
    • Implemented Online Travel insurance
    • New Payment Instruments 
  • Supported Sabre with large internet booking engine migration for Virgin Australia and
    Aero Mexico
  • Supported, managed, world-class Agile development practices across globally distributed
    teams. 

Product Manager Flights and Fulfilment - APAC

Travelocity
20092011
  • Delivered flights and fulfillment product roadmap for APAC markets including Singapore, Hongkong, Australia, and India. 
  • Supported Dynamic packaging product. 

Account Manager

Abacus Distribution System - East India
20022007
  • Introduce Abacus Distribution System in the Eastern India 
  • Manage Travel Agency Relationship and conversion 
  • Introduced IATA BSP ticketing in the travel agency market 

Accomplishment

  • Received Star of the Month Award from Etihad Airways for implementing NDC platform from Chief Digital officer.
  • Received Sukhran Award from Etihad Airways for Pros system migration from Chief Information officer.
  • Received Airline Solution Champion's Award from Sabre from Senior Vice President.
  • Received Customer Champion Award from Sabre Bangalore.
  • Received Sales Champion award from the Managing Director of ABACUS Distribution System

Education

  • Master in Business Administration (MBA)- Computer System and Application.
  • Bachelor of Commerce (B.Com)

Reference

On Request