Prabir Ganguly

• Working closely with Etihad senior leadership to deliver an intelligent ancillary  management platform as part of Etihad's Digital Transformation journey.
• Managing ancillary road-map to support Etihad Airways Retail Strategies in B2B and B2C Space.
• Enabled Merchandising capabilities across all touch points including machine learning driven recommendation for seats, bags and upgrade. 
• Working closely with external and internal stakeholders including channel partners to identify, articulate and implement process change with minimum disruption. 
• Working on the implementation plan on several new and enhanced ancillary opportunities across multiple channels of sales like in-flight retail business transformation, disruption management.
• Working closely with the Product Marketing team to drive UI/UX enhancements on Etihad.com for improving conversion.
• Actively engaged in PI planning, working closely with vendors and suppliers and enterprise architects to prioritize ancillary road map delivery following agile software development practice.

Achievement:

• Implemented Sabre Machine Learning recommendations for ancillary pricing in the direct distribution channels.
• Implemented innovative payment solution on B2C platform to avoid zero fraud risk.
• Introduced a new seating product (dynamic seat blocker) to promote social distancing inside the aircraft.
• Introduced and enhanced paid upgrade program using Plus Grade technologies 
• Implemented  Etihad merchandising platform using Fare Logix system.
• Implemented IATA NDC framework for Etihad travel agents.

• As a Product owner delivered Etihad Airways Omni Channel Merchandising strategy..
• Implemented innovative virtual interline solution with leading low-cost airlines to improve destination footprints and new market access.
• Delivered Etihad Airways' new distribution platform ( B2b) for effective retail opportunities with dynamic offer management and order management.
• As a Business Analyst ideated and implemented a dynamic auction platform for cabin upgrade projects to maximize revenue from distress inventory using gamification.
• Delivered innovative digital programs such as neighbor-free Seats.
• Supported Etihad's cloud-first strategy by actively participating in revenue management system migration.
  Achievement:
• Created new ancillary revenue opportunities for more than 50 million USD per annum.
• Delivered Etihad Retail platform for effective personalized offer management practice and received STAR of the Month award from Chief Digital Officer.
• Delivered several improved and innovative product offerings for a unique guest experience in the EMEA region.

• Supported Gulf Air digital program  to improve online penetration by  delivering multiple product features like
  • Air, Rail integration to improve connectivity.
  • A brand new B2B booking engine platform for the corporate traveler and small to medium size channel partners.
  • New enhanced shopping capabilities for itinerary pricing. 
  • Online Travel insurance 
• Supported Sabre with large internet  booking engine migration for Virgin Australia and Aero Mexico
• Supported, managed, world-class Agile development practices across globally distributed teams.
• Delivered and maintained accurate documentation for business requirements, release note, user story, and acceptance definition
• Supported onsite user acceptance testing.

Achievement:

• Contributed additional revenue generated by USD 300k  from small agencies and corporate within a year.
• Supported leading GCC airline initiative to improve online penetration with an enriched  product offering

• Delivered flights and fulfillment product roadmap for APAC markets including Singapore, Hongkong, Australia, and India.

• Delivered several cost savings initiatives on the digital channel like Airline as Merchant of records, consolidator ticketing to reduce the cost of sale.

• Supported several low-cost carrier contents on the booking platform using an aggregator solution for an improved product offering.

• Implemented enhanced flight shopping experience for better conversion across APAC markets.

• Implemented  Branded Fare offering on OTA (online travel agent) platform for Zuji Australia.
  
  Achievement:

• Delivered USD 5 million yearly revenue opportunity by implementing LCC content across APAC region..
• Improved competitive offering and market share for the APAC market through several initiatives.

• Delivered results in multiple software development initiatives on Sabre community product platform-SabreSonic Web.
• Implemented Secure Flight passenger validation as Transport and Security Administration Mandate for the United States of America.
• Implemented Travel Bank( Sabre proprietary soft credit system) for Kingfisher Airline to improve the guest experience.
• Implemented a number of innovative secure payments services such as 3D secure, installment payments.
• Delivered several new and enhanced internet booking engine features on the Sabre community platform product.
• Managed new development initiatives and maintenance items simultaneously on the Internet Booking engine platform.
• Worked effectively with Sabre preferred vendors to deliver product roadmap. 

• Acted as Site Leader for Eastern India to build and deliver performance improvement and manage resource pool.
• Introduced Abacus Global Distribution System,leader in travel distribution technology in APAC region (now acquired by Sabre)in Eastern India and built a 15 percent market share in five years in extremely competitive environment .
• Actively involved in account management, monitoring market share growth, new business identification, development and retention strategy
• Represented Abacus as their brand ambassador across various trade programs .

• Business Development for Passenger and Cargo.
• Demonstrated highly sophisticated skills and strategies to build and retain market share for an offline station.