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Summary

  • Thorough experience in the travel business that includes – Global Airlines, Travel Agency that includes Offline, Online and GSA, and understanding in corporate booking tool, Global Distribution System, and Travel Technology.
  • Well recognized and identified for out of the box thinking, challenging status quo, problem solving and a team player.
  • Currently managing a digital transformation project for a leading airline that contributes USD Three hundred million revenue opportunity in dynamic offer management space.
  • Constant engagement in Ideation, Solution Development, Delivery and Implementation of cross functional projects to improve Ancillary sales.
  • Having skills in performing  market research and benchmarking customer journey to provide frictionless digital, physical and emotional experience .

Education

  • Master in Business Administration (MBA)- Computer System and Application.
  • Bachelor of Commerce (B.Com)

Work experience

2019-Present

Product Manager

Etihad Airways - Digital and Innovation
  • Supporting Ancillary products and process optimization in PSS across all touch points.
  • Implemented Fare Logix platform for Merchandizing and NDC
  • Enabled sale of AXA Travel Insurance in the booking flow
  • Implemented Upgrade capabilities using Plus grade technology
  • Implemented dynamic pricing for Seats, Upgrade using machine learning.
  • Implemented Virtual Interline solution  with EasyJet using  Dohop technology platform.
  • Working closely with external and internal stakeholders including channel partners to identify, articulate and implement ancillary process improvisation with minimum disruption.
20142019

Manager- Business Analysis

Etihad Airways - Technology and Innovation
  • Managed end to end solution development and delivery of Expo2020 tickets for Etihad passengers using inhouse development and quality resources.
  • Supported RFP process in identifying partner capability matrix for automating Etihad supported TMC platform and Group booking sales platform for travel agents .
  • Managed partner identification and solution assessment for Etihad Inflight Retail Platform.
  • Innovated and implemented Neighbor Free seats and Dynamic auction for upgrade with Sabre and Plus grade technology.
  • Supported various Anciallry bench marking studies and end to end implementation of  project delivery.
20112014

Team Lead - Business Analysis

Sabre Airline Solution
  • Supported leading middle eastern carrier digital program to improve online penetration by delivering multiple product features like Air, Rail integration to improve connectivity.
    • A brand new B2B booking engine platform for the corporate traveler and small to medium size channel partners.
    • New enhanced shopping capabilities for itinerary pricing.
    • Implemented Online Travel insurance
    • New Payment Instruments 
  • Supported Sabre with large internet booking engine migration for Virgin Australia and
    Aero Mexico
  • Supported, managed, world-class Agile development practices across globally distributed
    teams. 
20092011

Product Manager Flights and Fulfilment - APAC

Travelocity
  • Delivered flights and fulfillment product roadmap for APAC markets including Singapore, Hongkong, Australia, and India. 
  • Supported Dynamic packaging product. 
20022007

Account Manager

Abacus Distribution System - East India (now Sabre)
  • Introduce Abacus Distribution System in the Eastern India 
  • Manage Travel Agency Relationship and conversion 
  • Introduced IATA BSP ticketing in the travel agency market 
  • Improved market share by 15 pct within three year of market rollout.

Skills

Product Management

Knowledge of Market and Industry, User experience and KPIs

Airlines and Travel Domain Specialist

Commercial Airline Distribution and Ancillary Strategy

Customer Advocate

Understanding and delivering customer needs 

Agile Methodology

Managing Engagement, Innovation , Lean Development

Airline Merchandising

Research and identify revenue opportunity with Air Extra items

Technical Expertise

Data Analysis , Airline System and System Architecture

Published Articles

Accomplishment

  • Qualified for final round in I-Fikra challenge (Etihad's in house think tank) for suggesting innovative and winning ideas to overcome business challenges and drive better business outcome.
  • Received Star of the Month Award from Etihad Airways for implementing NDC platform.
  • Received Sukhan Award from Etihad Airways for Pros system migration.
  • Received Airline Solution Champion's Award from Sabre Dallas.
  • Received Customer Champion Award from Sabre Bangalore.
  • Received Sales Champion award from ABACUS Distribution System

Reference

On Request