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Summary

A high-motivated, strategic, and results-oriented product manager who has developed a diverse skill set to meet the ever-changing requirements within the industry.

Well recognized and well known for out of the box thinking, problem solving attitude, as as a great team player.

Currently managing a digital transformation project for a leading airline that contributes USD Three hundred million revenue opportunity in dynamic offer management space.

Constant engagement in Ideation, Solution identification  ,Development , Delivery And Implementation of cross functional projects to improve Anciallry sales.

Solid experience in travel business that includes Travel Agency business including Online Travel Agency and Corporate booking tool, Global Distribution System, Airlines and Travel Technology 

Skills

Airlines and Travel Domain Specialist
10

Commercial Airline Distribution and Ancillary Strategy

Customer Advocate
10

Delivering customer needs 

Agile Methodology
10

Managing Engagement, Innovation , Lean Development

Airline Merchandising
10

Research and  identify revenue opportunity with Air Extra items

Technical Expertise
8

Data Analysis , Airline System and System Architecture

Published Articles

Work experience

Product Manager

Etihad Airways - Digital and Innovation
2019-Present
  • Managing the Air Extra product portfolio in Digital Transformation project  that contributes USD 300million yearly. 
  • Work in collaboration with Etihad senior executive team to redefine offer management practice and policies.
  • Implemented several merchandizing opportunities across channels like Dynamic Ancillary Price , Loyalty Benefits improvement ,  Airline Custom Currency , Commercial Upgrades , Travel Insurance, Subscription based products to name a few.
  • Track, analyze , refine backlogs and to identify and  prioritize road map opportunities based on  on project plans, specifications, and scope of work.

Manager- Business Analysis

Etihad Airways - Technology and Innovation
20142019
  • Implemented innovative payment solution on B2C platform to avoid zero fraud risk.
  • Introduced a new seating product (dynamic seat blocker/neighbor free seats) to promote extra comfort or additional privacy within the cabin.
  • Introduced and enhanced paid upgrade program using Plus Grade technologies
  • Implemented Etihad merchandising platform using Fare Logix system.
  • Implemented IATA NDC framework for Etihad travel agents
  • Supported  ancillary revenue opportunities for more than 150 million USD per annum

Team Lead - Business Analysis

Sabre Airline Solution
20112014
  • Supported leading middle eastern carrier digital program to improve online penetration by delivering multiple product features like Air, Rail integration to improve connectivity.
    • A brand new B2B booking engine platform for the corporate traveler and small to medium size channel partners.
    • New enhanced shopping capabilities for itinerary pricing.
    • Implemented Online Travel insurance
    • New Payment Instruments 
  • Supported Sabre with large internet booking engine migration for Virgin Australia and
    Aero Mexico
  • Supported, managed, world-class Agile development practices across globally distributed
    teams. 

Product Manager Flights and Fulfilment - APAC

Travelocity
20092011
  • Delivered flights and fulfillment product roadmap for APAC markets including Singapore, Hongkong, Australia, and India. 
  • Supported Dynamic packaging product. 

Account Manager

Abacus Distribution System - East India
20022007
  • Introduce Abacus Distribution System in the Eastern India 
  • Manage Travel Agency Relationship and conversion 
  • Introduced IATA BSP ticketing in the travel agency market 

Accomplishment

  • Received Star of the Month Award from Etihad Airways for implementing NDC platform from Chief Digital officer.
  • Received Sukhran Award from Etihad Airways for Pros system migration from Chief Information officer.
  • Received Airline Solution Champion's Award from Sabre from Senior Vice President.
  • Received Customer Champion Award from Sabre Bangalore.
  • Received Sales Champion award from the Managing Director of ABACUS Distribution System

Education

  • Master in Business Administration (MBA)- Computer System and Application.
  • Bachelor of Commerce (B.Com)

Reference

On Request