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Portfolio

I'm working as an IT Advisor having 7 years experience in Office Administration, Smart Classrooms, Computer hardware & networking, VOIP, Structured cabling, etc.

Work experience

Atlas Group of Institutions
2019

IT Advisor

  • Analyzing a company's IT system and infrastructure.
  • Diagnosing IT system problems, inefficiencies, and weaknesses.
  • Planning a timeline for the completion of projects.
  • Understanding an organization's business needs.
  • Implementing a technological solution to meet business needs.
  • Analyzing and determining security threats.
  • Providing advice on technology best practices.
  • Training staff to use the new IT system.
  • Monitoring the success of IT solutions.
Orton Technologies WLL
20132014

Presales & Customer Support Engineer

  • Works deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the sales manager. Prepared weekly confidential sales reports for presentation to management.
  • Managed the Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
  • Meets assigned targets for profitable sales growth in assigned product lines, market areas, channels, or teams supported.
  • Provides coaching and professional development to team member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.
University of Calicut
20112013

Technical Assistant

  • Implementation of Smart Class Room in the University of Calicut
  • Installation, service, maintenance, and troubleshooting of the Surveillance Camera System in the University Campus.
  • Introduced a Bio-metric attendance system in the University Campus & Outstation centers for ensuring the punctuality of employees.
  • Implementation and maintenance of Wired and Wireless Networks in the University, which include OFC, Cat6 LAN, Wi-Max, Wi-Fi and Routers.
  • In charge of Smart Class room project under the University of Calicut in 59 departments.
Hyper Computer Systems, Kerala, India
20112011

Hardware Technician

  • Installation & Configuration of PC, Laptops, and Printers.
  • Troubleshooting of Laptops and Printers.
  • Chip level servicing of Mother Boards, Logic cards, etc.
  • Installation & Maintenance of PABX systems.
  • Installation & Maintenance of CCTV systems.  
HCL Info systems Ltd.
20102011

Customer Support Engineer

  • Chip level servicing of Mother Boards, Logic cards, etc.
  • Troubleshooting of Laptops and Printers.
  • Installation & Configuration of PC, Laptops, and Printers.
  • Coordination of service centers all over Kerala
  • Giving training sessions to the new employees

Education

N.N.M.H.S.S Chelembra, Kerala, India
20042006

Higher Secondary

G.M.H.S.S Calicut University, Kerala, India
2004

Secondary School Leaving Certificate

Technical qualification

  • ECDP ( Extreme Certified Design Professional)
  • ECSP (Extreme Certified Sales Professional)

Technical Skills

  • Hardware Knowledge: Intel 8085 & 8086, N-Computing, OFC & Cat6 LAN Networking, Wi-Fi, Wi-Max, Routers, Biometric Attendance System- Suprema, CCTV- Surveillance Camera System, EPABX, Centrex Telephone System, GSM- 3G, Video Conferencing System, GPS, Smart Board, Visual Presenter.
  • Software Knowledge: DDFS, N-Computing, Clicker – Audience’s Response System, MS Office 2021, TimeCheck Ver 3.0,  Adobe Photoshop, Adobe Illustrator, AutoCAD, Adobe Premiere, Windows 11, macOS Sierra, FOSS - Mandriva 9.0 & 10.1, Ubuntu 10.0.4 & 12.0.

Personal Details

  • Passport No: V2234779
  • Place of Birth: Malappuram
  • Nationality: India
  • Marital Status: Married
  • Sex: Male
  • Languages Know: English, Hindi, Malayalam, Tamil

References

Available upon request