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Summary

An articulate and skilled professional with 14 years of expertise in Business Continuity, Disaster Recovery, Risk Management, Crisis Management, Emergency Management, and Strategy Implementation. Eager to take a hands-on approach to project delivery, confidently explaining and sharing complex technical concepts and requirements. I am seeking to advance my career with a reputable organization where I can apply my knowledge in BCM and ITDR to strengthen organizational business resilience, mitigate risks, and ensure seamless operations in complex and evolving business environments.

Skills

Business Continuity
IT Service Continuity Management
Disaster Recovery
Risk Management
Business Impact Analysis
Crisis Management
Emergency Response Management
Project Management (Ajile Way)
Incident/Change/Problem Management
Vendor Management
Customer Management
Stakeholder Management
Audit and Compliance
Governance and Controls
Cloud Technologies

Work experience

2023-10present
Boeing India Pvt Ltd

Experienced Process Analyst (Consultant)

  • Spearheaded the development and implementation of IT Service Continuity planning across Boeing's global business units, ensuring compliance with BCM standards and best practices.
  • Led Business Impact Analysis (BIA) and risk assessment projects, optimizing Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) by 50%, enhancing resilience to 99%.
  • Managed support teams to ensure successful service delivery, adapting scope and schedule changes to boost customer satisfaction and effectively address client challenges.
  • Provided pre-sales support for RFPs by estimating delivery costs, crafting proposals, and presenting Service Project Implementation plans to potential clients.
  • Directed global service continuity planning, testing, and validation, collaborating with Technology and Administration Teams to ensure alignment with scheduled activities.
  • Designed and automated Disaster Recovery (DR) processes, reducing manual effort by 30%, and coordinated high-availability tests and failover exercises to ensure compliance.
  • Conducted Business Continuity Management System (BCMS) training and workshops, leading Business Continuity induction and awareness initiatives to enhance stakeholder preparedness.
  • Fostered strong customer relationships through effective governance and communication, ensuring high-quality project delivery and customer satisfaction.
2022-032023-10
Tata Consultancy Services Pvt Ltd

Associate Consultant

  • Oversaw Enterprise Business Resiliency portfolios, ensuring smooth operations and recoverability by driving Business Continuity and Disaster Recovery programs as an individual contributor.
  • Led the implementation and management of IT Services Continuity, Business Continuity and Disaster Recovery frameworks, aligning with business needs with BCM policy and preparing a roadmap for a new BCM tool, ensuring compliance with global standards.
  • Collaborated with business teams to develop, test, and govern BC plans, leading IT Service Continuity strategies for system recovery and coordinating drills to ensure seamless service delivery and customer satisfaction.
  • Utilized methods such as focus groups, structured interviews, surveys, and statistical analysis to gather information, enhancing the effectiveness of BCM strategies.
  • Spearheaded BIA and risk assessment automation, optimizing RTO/RPO by 40% and reducing effort by 20%, ensuring timely completion of critical BCM tasks to enhance resilience and minimize business disruption.
  • Coordinated DR onboarding and documentation, acting as Solution Architect to design recovery runbooks and implement DR technologies, achieving 100% recovery readiness.
  • Created compliance dashboards for executive visibility into resilience activities, driving business continuity induction, training, and awareness initiatives.
  • Managed customer relationships through strong governance and communication, ensuring high-quality project delivery and customer satisfaction, while providing pre-sales support for proposals and presentations.
2014-032022-02
HCL Technologies Pvt Ltd

Specialist

  • Certainly! Here's a refined point format work-history section based on the given information:
  • Led support teams to ensure seamless service delivery, effectively managing scope and schedule changes to enhance customer satisfaction.
  • Enhanced Business Continuity Plans, ensuring BCMS maturity and resilience, and coordinated BC/DR tests, drills, and exercises across regions and platforms.
  • Spearheaded the Business Continuity induction program, delivering training and awareness initiatives across all regions to ensure preparedness and proficiency in BCP/Disaster Recovery plan creation and validation.
  • Served as Solution Architect, preparing recovery runbooks, implementing DR strategies, and conducting global recovery tests, achieving a 30% reduction in manual efforts through process automation.
  • Collaborated with IT and security teams to align disaster recovery strategies, identify threats, and assess operational risks, ensuring compliance and resilience.
  • Conducted comprehensive Business Impact Analysis (BIA) and Risk Assessments, identifying gaps and improving RTO/RPO to assure 100% resilience.
  • Analyzed information and trends to identify issues and root causes, applying structured methods to recommend actions backed by objective facts and sound rationale.
  • Managed customer relationships through strong governance and communication, ensuring high-quality project delivery and customer satisfaction while supporting audits for BCMS and vendor compliance with ISO 22301.
2013-122014-02
Pyreon Software Consultants Pvt Ltd

Server and Network Administrator

2013-072013-11
Esstek India Pvt Ltd

Server and Network Administrator

2012-062013-06
Brishti Technologies Pvt Ltd

Trainee Network Engineer

2010-082012-03
Whiz Mantra Educational Solution Pvt Ltd

System Administrator

Education

08/200706/2010
The Heritage Academy - WBUT

Bachelor in Computer Applicatons

04/200605/2007
The Sudhir Memorial Institute

Class 12 (CBSE)

  • Class 12 (CBSE) | The Sudhir Memorial Institute
05/200405/2005
The Assembly of God Church School

Class 10 (ICSE)

Certifications

  • ISO 27001 CQI & IRCA certified Lead Auditor | Intertek
  • ISO 22301 CQI & IRCA certified Lead Auditor | Intertek
  • ISO 31000 | Udemy
  • Azure Administrator | UdemY
  • ITIL V3 | Axelos
  • Certified Disaster Recovery Engineer | Udemy
  • CCNA
  • MCTS | MicrosofT
  • JNCIA - ER | Juniper

Achievements

  • 4 times consecutively awarded with distinguished performer of the Year
  • 6 times consecutively awarded with best employee of the month for handling numerous critical DR Tests smoothly
  • Received appreciation from top management for effectively handling 2015 Chennai Flood, 2016 Vardah Cyclone and 2020 Nivar Cyclone