Mahima Javalekar Bhakthavathsala

• Efficiently processed customer purchases for tickets using cash register systems, ensuring accurate and timely transactions.
• Accurately handled cash, credit cards, and other forms of payment, ensuring proper reconciliation at the end of each shift by adhering to established cash-handling procedures.
• Delivered excellent customer service by assisting guests with inquiries and providing detailed information about park attractions.
• Resolved transaction-related issues or concerns promptly, enhancing customer satisfaction and trust.
• Maintained a consistent and professional demeanor, contributing to a positive and welcoming environment for all park visitors.
• Implemented feedback from customers and supervisors to improve service delivery and operational efficiency.
• Ensured clarity and accuracy in all communications with guests, avoiding jargon and maintaining a friendly tone.
• Diligently proofread and verified transaction records to ensure error-free documentation and reporting.

• Provided advanced technical support for various software applications at AT&T and SAP Labs India Pvt Ltd, promptly addressing and resolving escalated issues to ensure seamless operations.
• Collaborated with cross-functional teams, including developers and system administrators, to troubleshoot and resolve complex software-related problems, optimizing performance and integration.
• Assisted in the installation, configuration, and maintenance of software applications, adhering to industry best practices and compliance standards to ensure reliability and security.
• Created and maintained comprehensive documentation for software installations, configurations, and issue resolutions, facilitating knowledge sharing and efficient problem-solving.
• Conducted training sessions for junior technicians and end-users, enhancing team skills and ensuring proficiency in utilizing software applications.
• Actively participated in quality assurance activities, identifying and resolving potential software performance and reliability issues to maintain high standards.
• Stayed updated on industry trends, emerging technologies, and software updates, providing valuable insights for continuous improvement and innovation within the team.
• Interacted with end-users to understand their requirements and provided effective solutions, focusing on excellent customer service and satisfaction.

Jan 2023 -- Feb 2024 Master of Science, University of Essex Colchester
Applied Data Science
Includes fundamental concepts in statistics, programming languages like Python or R, machine learning
algorithms, data visualization techniques, and database management.

Jun 2020 -- Nov 2022 Master's of Computer Application, Dayanandasagar College of Arts & Science Bengaluru

Programming languages, database management, software development, network management, systems analysis.
Provides a comprehensive understanding of various aspects of computer science and applications.

Jun 2017 -- Mar 2020 Bachelor's of Computer Applications, St Joseph's first grade
College Mysore
Providing a well-rounded education by combining theoretical knowledge with practical skills.
Programminglanguages, and algorithms but also engage in hands-on projects and assignments.
Basic features of popular operating systems like Windows, macOS, and Linux.

PROFESSIONAL * Completed Microsoft office certification at DXC Technology.
DEVELOPMENT * Completed "Java Programming Masterclass" at Udemy.

• National Level Webinar in "Block chain IOT".