Cloud Solution Architect with a strong background in Computer Engineering. I design secure, scalable cloud strategies across EMEA, specializing in Microsoft 365, identity management, and AI integration. Passionate about innovation and digital transformation, I help organizations unlock the full potential of the Cloud.
Deploying AI-powered assistants and agents across workflows to enhance productivity and decision-making.
Using AI to automate and optimise sales, services and operational processes.
Ensuring AI deployments are secure, compliant, and aligned with enterprise-grade
standards.
Drive ROI on AI investments.
Deliver intelligent, scalable, and value-driven business outcomes.
Identify resolutions to issues blocking go-live of customer success projects by leveraging
deep knowledge of M365 services, and deep knowledge of MS Teams, Exchange
Online/Server and MDO.
Gather customer/partner insights and map architecture and digital transformation solutions to customer/partner business outcomes.
Identify and work to resolve technical blockers to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party.
Provide proactive support and Workshops to customers/partners in Exchange Online/Server,
Microsoft Teams, Microsoft Defender for Office 365, Microsoft Purview (Compliance) and help the customer adopt
Zero Trust strategy.
Develop and expand existing impactful relationships with customer and partner/MCS
architects and technical specialists, technical decision makers and business stakeholders.
Lead architecture design, resiliency reviews, and technical optimization that result in
production deployment and increase customer business value while and ensure that the customers environment is well-architected.
Trusted advisor to customers and partners during mergers and acquisitions (M&A) or
business divestitures.
Deep technical advisors supporting Enterprise customers (some from the Fortune 500).
Participate in proactive account management, spot performance issues, analyze problems,
develop solutions to meet customer needs.
Develops and communicates realistic performance goals and standards.
Drives and Supports innovation focusing on industry solutions and customer business
outcomes on the Microsoft platform.
Provide proactive support and Workshops to customers/partners in Exchange Online/Server,
Microsoft Teams, Microsoft Defender for Office 365, Microsoft Purview (Compliance) and help the customer adopt
Zero Trust strategy.
Responsible in the evaluation, design and implementation of projects and providing the technical solution for the IT systems based on the business needs of the external clients.
Assesses the impact of implementing software changes in current IT systems, thinks and implements appropriate technical solutions.
Identifying opportunities for simplification analytical and design skills with knowledge of software and hardware technology to define, design, test, implement and modify IT systems.
Troubleshooting on Exchange Online, SharePoint Online, MS Teams, OneDrive, and others M365 suite.
Azure Active Directory and networking.
PowerShell (scripting)
Managing and troubleshooting Skype for Business Online, Teams and OneDrive.
DirectSyn (AD Connect) setup and configuration.
DNS including setup.
ADFS.
Manage Office 365 environment
Design and implement Cloud Computing, Storage, Servers and Virtualization solutions
Responsible for security and documentation of system configuration
Implementation of data storage, virtual systems and Microsoft products.
Integration into existing infrastructure of data storage, virtual systems and Microsoft
technologies.
Systems IT infrastructure administrator.
Troubleshooting and implementation of solutions.
Preventive maintenance of data centers.
Hardware maintenance of different brands.
Analysis of incidents and implementing solutions.
Provide technical Support and helpdesk to users.
Maintenance of computers, servers and printers.
Ensure the operation of CPD 24 * 7
Contact Center Supervisor - Operations Department (Unitel and NetOne)
Manage and Resolve Conflicts from the operational point of view ;
To ensure the normal operation of the contact center operation;
Submit reports aimed at measuring the quality of Contact Center Team ;
Ensure service calls, as well as their quality;
Ensure compliance with the SLA
Ensure service calls, as well as their quality;
Ensure compliance with the SLA
Óscar Ribas University
Licentiate degree, Computer Engineering
2013
Skills
Microsoft 365 Defender * EMC Storage * System Center * SCCM * Active Directory * RODC * WSUS * Structured Cabling * Outlook * Artificial Intelligence (AI) * Microsoft Exchange *
Microsoft Teams * E-learning instructor * Microsoft Purview * Microsoft 365 * Microsoft Copilot * Change Management * Project Management