Ram N. Mani

Overall Distinction Grade

Overall Distinction Grade

Successfully managed the internal Trident SAP Application Support and Centre of Excellence team as well as the Managed Services provider to delivery best in class Application support. Spearhead and Project Manage various Key Projects and Initiatives Viz. the SAP-NorthScope Integration project and manage the Testing Scope and Test completion of the SAP S4 Upgrade.

•  Act as the primary liaison between IT and Supply Chain functions, fostering alignment between business objectives and IT product strategies
• Partnered with stakeholders to shape functional strategies and integrate IT solutions, resulting in 40% improvement in operational efficiency with better inventory management and significant reduction in write offs
• Manage, Negotiate and Maintain Managed Service Supplier contracts and monitor performance on contracts
• Ensured seamless “Run IT” operations, achieving 100% adherence to Defined KPI targets and resolving escalations within SLAs across the SAP Streams viz. OTC, PTP, RTR, SCM, HTR etc.
• Championed governance processes, facilitating prioritization of initiatives and improving Ways of Working (WoW) globally (USA, Germany, Japan and Canada)
• Acted as the primary liaison between IT and Supply Chain functions, fostering alignment between business objectives and IT product strategies
• Collaborate and lead the Trident SAP COE team in Driving the Overall SAP Strategy in Trident Seafoods 
• Lead the IT Governance and Architecture Governance Boards in Prioritization of Initiatives based on capacity, business value and risk for maximizing return on investment
• Ensure compliance by meeting internal, external audit standards as well as ensuring periodic validation of internal as well as external (Supplier) continuity plans

Notable Achievements:

• Delivered the NorthScope Fisherman Accounting Implementation as well as the Automation/Integration with SAP
• Successfully completed Functional/Integration testing for the SAP S4 Upgrade Program
• Turned Around SLA Compliance across all the SAP and Applications track back to green by implementing sound controls and reporting
• Championed Process improvements across redefining ITIL, Change and Release Management Processes by re-implementing a robust ITIL tool to track Incidents, Changes, Releases and their associated KPI's to improve performance against targets

Project and Programs Completed:

• NorthScope Fisherman Accounting implementation and Automation/Integration with SAP with a go-live of January 2025 including Automating the Fisherman Accounting Postings in SAP
• Spearheaded the Testing of the SAP S4 HANA upgrade from 2020 to 2023 version to completion with end-to-end test delivery management, Defect tracking, and reporting

Spearheaded on-time SAP Support delivery, ensuring timely release management and production deployments for various projects and programs while maintaining exceptional quality and meeting SLAs.
Noteworthy Accomplishments:

• Consistently achieved and exceeded SLA and Support Metrics every month.
• Decreased occurrence of major incidents from 4-5 per month to just 1-2.
• Significantly reduced ticket count through implementation of effective problem management strategies.

Oversaw multiple areas including Projects (Surface Hub) and Service Operations for Microsoft SAP. Led and motivated SAP Service Operations team 24/7.

• Achieved successful delivery of Product Launch Project (Surface Hub) within designated time frame and budget.
• Showcased exceptional performance in Global SAP Support- Service Operations.
• Optimized global SAP support service operations and implemented strategic measures to improve P&L and profitability of accounts within just three months.
• Achieved 11% monthly cost savings for Microsoft in SAP track.
• Generated 18% increase in revenue by optimizing contracts with Microsoft.

Oversaw design, development, testing, and delivery of numerous large, medium, and small projects for iShift customers in USA. Fostered effective partnerships with various clients such as Microsoft, Avaya, Consumers Energy, and Roche Pharmaceuticals.

• Implemented intercompany solution for integration of business partners and Microsoft's acquisition of Nokia, resulting in cost savings of $18M over 36 months.
• Established the SAP Center of Competency for Customer Solution development
• Achieved less than 1% post-go-live issues and saved $500K/year on lost gift cards and claims.
• Led transition of all SAP to AMS to HCL America for Consumers Energy Inc., saving over $200K on start-up costs.
• Executed Freeze Tank Project for Roche USA Inc., which significantly reduced cost of storing critical raw materials and improved their shelf life. Managed project within budget of $570K.

Managed and implemented SAP EDI implementation project as Project Manager/EDI Functional Consultant.

• Translated functional project requirements into technical specifications for seamless execution.
• Delivered functional configuration and unit testing of EDI partners across Australia.

Developed and implemented overall Business Systems Strategy for ANZ region. Supervised and guided team of four IT professionals to ensure efficient IT department processes. Devised solution to facilitate cross-company PO with Multiple currencies. Established the Global SAP Competency Center out of Venice, Italy

• Authorized all IT OPEX/CAPEX about budgeted and non-budgeted IT expenditures.
• Completed SAP EDI Projects by collaborating with Bunning's and Metcash Online Trading System to enhance their trading systems.

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