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Executive Summary

Results-driven SAP Program Director with over 25 years of experience in managing and directing SAP programs. Proven track record of successful leadership in delivering full lifecycle SAP implementations and rollout projects, ensuring alignment with customer requirements. Proficient in the SAP S4 HANA Activate Methodology with extensive experience in S/4 HANA implementation. Skilled in providing complex solutions across diverse sectors and adept at playing a leading role in implementation projects. Known for excellent consultancy, communication, and strategy development skills. I am a globally experienced IT Executive with strong background in spearheading IT operations, delivering complex IT programs, and implementing global ERP systems across multiple cultures and continents. Strategic and results-oriented IT leader with proven track record of leading international teams to deliver impactful business solutions. Specialized in collaborating with business partners to identify future needs and prioritize resources for optimal solution delivery. Recognized for expertise in SAP-enabled transformations, SAP CoE establishment, and shared services center management. Proven success in driving cost efficiencies, fostering innovation, and optimizing organizational capabilities. Proficient in governance, executive engagement, and ensuring compliance across business units. Adept at enhancing business value through ideation, project prioritization, and effective portfolio management. Skilled in managing IT budgets and resources to deliver high-quality solutions aligned with business objectives, resulting in increased productivity and competitiveness. Effective communicator and collaborator, fostering strong relationships with stakeholders at all levels to drive innovation and technology transformation

Areas of Expertise

IT Project & Program Management

Technology Roadmaps & Strategy Development

Process Improvement & Strategic Transformation

Transition/Change Management

Multiple Large Global Programs Delivery

Multicultural Global Team Management

Global Operations & Efficiency Management

Contract Negotiation & Management

SAP & ERP Implementation

Business Process Re-engineering

Supply Chain Management

Budgeting & Cost Control

Education

Monash University
19992001

Master's Degree in Business Systems

Overall Distinction Grade

RMIT University
19961999

Master's Degree in Accounting and Finance

Overall Distinction Grade

Sri Sathya Sai Institute of Higher Learning
19881991

Bachelor's Degree in Science

Work experience

Compunel Software Inc, Seattle, US
2021-04Current

Program/Portfolio/Engagement Director

Contributed to successful delivery of various complex programs, managing budgets and timelines aligned with clients' specifications. Ensured alignment of technical solutions with industry best practices and unique business needs. Focused on full lifecycle project management, from conception to implementation, while serving in global team environment.

Trident Seafoods - March 2024 to Current

●    Managed the Trident SAP Portfolio for both Programs, Projects and Application Support

●    Improve and Manage Productivity and Capacity Across the IT Organization

●    Formulate strategies in the implementation of newer SAP Technology Products and Solutions

●    Collaborate with the Trident SAP COE team in Driving the Overall SAP Strategy in Trident Seafoods

●    Build and Implement Capacity Planning Model for efficient utilization of Support Processes and Resources

●    Track and Report Capacity Vs Utilization and ensuring over a 90%+ Utilization in the delivery of critical business initiatives

Trident Seafoods  Via HCL Americas- October 2023 to February 2024

●    Managed HCL engagement portfolio of $04+M for end client Trident Seafoods.

●    Oversaw and planned entire SAP S4 and IBP AMS Portfolio for HCL for client Trident Seafoods.

●    Led complex deals and collaborated across service lines within Trident Seafoods.

●    Directed and inspired Trident SAP COE team in evaluating diverse business initiatives and priorities based on business value.

●    Manage demand and capacity within COE team, aligning resources with intakes and ensuring successful deliveries.

Boston Scientific Via TCS - April 2022 to October 2023

●    Managed TCS engagement portfolio with annual business of $20M.

●    Drove development of lifecycle portfolio management setup processes.

●    Facilitated demand intakes, baselines, and governance gates for Programs/Projects

●    Lead and manage the TCS/BSCI COE Team including evaluation (Benefits Vs Cost spent) for new projects initiatives

●    Established Center of Excellence (COE) Process to guarantee seamless alignment between demand and capacity, resulting in accelerated delivery of prioritized features.

●    Spearheaded automation of release management process, delivering substantial savings of over 50 man-days per month, equating to approximately $15K monthly for BSCI.

REI Via TechMahindra Americas - September 2021 to July 2022

●    Program managed $2M Strategic Banking program across multiple vendors and TechMahindra Development Teams.

T-Mobile Via HCL - July 2021 to November 2021

●    Managed and delivered CaMO and Cross Channel Returns Program.

Programs Completed:

●    Cross Channel Returns Program for T-Mobile - November 2021.

●    CaMO Hardware Upgrade for T-Mobile - October 2021.

●    Strategic Banking Program Go-Live for REI - September 2021 to August 2022.

TCS: SDM: Project and AMS Support for TCS

●    Delivered over $5M worth of additional programs from SOW to Program Closure.

●    Automated Release Management, resulting in savings of approximately 100 hours/month and $25K/month.

Trident Seafoods: SDM: Project and AMS Support

●    Doubled productivity in SAP Support operations.

●    Reduced aged ticket count from 300+ days to less than 20 days.

●    Reduced ticket count from 300+/month to less than 150/month.

●    Delivered over $100K worth of improvements in less than six months.

●    Improved HCL's overall P/L margins by 27% by re-aligning teams across globe.

Trident Seafoods: Program Director

●    Significantly Improved visibility to Resource capacity and utilization to ensure projects and support services are delivered on time with quality

●    Turned around 2 Major programs green within 2 months of joining

Tech Mahindra, Bellevue, US
2017-032021-03

Principal Consultant / SAP Program Director

Managed and delivered large-scale projects and programs, ensuring accountability for program profit and loss. Estimated and submitted level of efforts (sales) for projects and programs to T-Mobile. Planned and managed resources and budget, focusing on demand and budget planning. Mentored and guided project and program managers in PMO.

Notable Achievements:

●    Delivered over $30M worth of large programs in 2017-2018.

●    Increased business revenue by 25% year over year through implementation of new projects and initiatives.

Projects and Programs Completed:

●    Managed Solution Manager 7.2 for Monitoring and Alerting project - $650K (2019).

●    Executed Project Phoenix valued at $3.1M (2019).

●    Oversaw Tokenization Program totaling $3M (2019).

●    Spearheaded Rachel'n'Ross Integration (T-Mobile/Sprint) - $12M, TLS 1.2 Upgrade Project - $1M.

●    Led Veritas Migration Program - $250K, OER Archiving Project - $700K, and Landscape Modernization and implementation of C4/S4 Upgrade Program - $8.1M.

●    Delivered smaller value-added projects and enhancements totaling $3.6M between 2017 and 2020.
T-Systems International GmbH, Redmond, US
2016-072017-03

SAP Service Delivery Manager

Spearheaded on-time SAP Support delivery, ensuring timely release management and production deployments for various projects and programs while maintaining exceptional quality and meeting SLAs.
Noteworthy Accomplishments:

  • Consistently achieved and exceeded SLA and Support Metrics every month.
  • Decreased occurrence of major incidents from 4-5 per month to just 1-2.
  • Significantly reduced ticket count through implementation of effective problem management strategies.
HCL Technologies, Redmond, US
2015-032016-07

SAP Global Service Delivery Manager

Oversaw multiple areas including Projects (Surface Hub) and Service Operations for Microsoft SAP. Led and motivated SAP Service Operations team 24/7.

  • Achieved successful delivery of Product Launch Project (Surface Hub) within designated time frame and budget.
  • Showcased exceptional performance in Global SAP Support- Service Operations.
  • Optimized global SAP support service operations and implemented strategic measures to improve P&L and profitability of accounts within just three months.
  • Achieved 11% monthly cost savings for Microsoft in SAP track.
  • Generated 18% increase in revenue by optimizing contracts with Microsoft.
iShift Inc, Redmond, US
2013-082015-02

Program Manager

Oversaw design, development, testing, and delivery of numerous large, medium, and small projects for iShift customers in USA. Fostered effective partnerships with various clients such as Microsoft, Avaya, Consumers Energy, and Roche Pharmaceuticals.

  • Implemented intercompany solution for integration of business partners and Microsoft's acquisition of Nokia, resulting in cost savings of $18M over 36 months.
  • Established the SAP Center of Competency for Customer Solution development
  • Achieved less than 1% post-go-live issues and saved $500K/year on lost gift cards and claims.
  • Led transition of all SAP to AMS to HCL America for Consumers Energy Inc., saving over $200K on start-up costs.
  • Executed Freeze Tank Project for Roche USA Inc., which significantly reduced cost of storing critical raw materials and improved their shelf life. Managed project within budget of $570K.
Medtronics Pty Ltd, Sydney, AU
2013-022013-04

EDI Business Analyst - Contract

Managed and implemented SAP EDI implementation project as Project Manager/EDI Functional Consultant.

  • Translated functional project requirements into technical specifications for seamless execution.
  • Delivered functional configuration and unit testing of EDI partners across Australia.
De'Longhi Australia Pty Ltd, Sydney, AU
2012-082012-12

Business Systems Manager - Contract

Developed and implemented overall Business Systems Strategy for ANZ region. Supervised and guided team of four IT professionals to ensure efficient IT department processes. Devised solution to facilitate cross-company PO with Multiple currencies. Established the Global SAP Competency Center out of Venice, Italy

  • Authorized all IT OPEX/CAPEX about budgeted and non-budgeted IT expenditures.
  • Completed SAP EDI Projects by collaborating with Bunning's and Metcash Online Trading System to enhance their trading systems.
Additional Experiences
19992012

Business Systems Manager - Contract, Alphapharm Pty Ltd., Sydney, Australia
Program Manager, Wipro Technologies, Doosan Infracore, Belgium
Senior Consultant/Manager, PwC LLP, New York
Senior Program Manager, Cognizant Technology Solutions, San Francisco / Satyam Computer Services, San Francisco
Chief Information Officer, Eurocopter/Airbus SEA, Sydney, Australia
Business Solutions Manager, Bluescope Lysaght Ltd., Sydney, Australia / Dairy Farmers Ltd., Sydney, Australia
Business Analyst, FICO/SCM, Singtel Optus Pty Ltd., Sydney, Australia

Certifications Portfolio

  • SAFe Agilist Certification, Scaled Agile, Inc.
  • SAP R/3 FICO, SD and ABAP4, SAP
  • SAP S/4 Hana - Implementation Basics
  • Certified in AI Basics
  • Introduction to Machine Learning
  • DevOps: CI/CD with Jenkins, Maven, Gradle

Awards

  • Standing Ovation Award - TechMahindra for Sprint-T-Mobile Merger

Customer Appreciations