RAM MANI

• Directed global SAP Private Cloud Edition(RISE) Application Support, Centre of Excellence (CoE), and Managed Services teams to drive high-performing enterprise application support operations across core modules (OTC, PTP, RTR, SCM, HTR), by implementing governance and escalation protocols that resulted in increased incident resolution speed, and system stability.
• Acted as a strategic liaison between IT and global Supply Chain teams (USA, Germany, Japan, Canada), integrating ERP solutions that enhanced operational efficiency by 40%, reduced inventory write-offs, and streamlined demand planning.
• Managed annual enterprise application budgets and vendor contracts, providing CapEx forecasting updates, to ensure total cost of ownership visibility, and guarantee contractual compliance with strategic vendors and Managed Services Providers (MSPs).
• Delivered enterprise-level programs including the NorthScope Fisherman Accounting implementation, prompted integration automation into SAP to streamline transactional processes which enhanced financial transparency successfully achieving go-live in January 2025.
• Led multimillion-dollar, enterprise-wide initiatives including the SAP-NorthScope Integration and SAP S/4HANA Upgrade (2020-2023), overseeing project scope, stakeholder alignment, and delivery timelines while collaborating cross-functionally with supply chain, finance, and operations teams to ensure efficient system interoperability and data continuity across business units.
• Oversaw application governance processes and roadmap alignment, thereby prioritizing cross-regional SAP initiatives and optimizing return on investment through improved enterprise Ways of Working (WoW) strategies.

Compunel Software Inc., US

• Executed the successful delivery of complex enterprise IT programs by aligning SAP solutions with industry best practices, client specifications, and strategic business requirements ensuring on-time, on-budget execution while advancing digital transformation and enterprise application optimization.
• Oversaw a $4M SAP engagement portfolio for Trident Seafoods via HCL Americas, coordinating cross-functional teams within the SAP Center of Excellence (CoE) which aligned business demand with IT deliverables through agile prioritization, by enhancing enterprise application scalability and maximizing ROI across supply chain and finance functions.
• Handled a $20M SAP lifecycle portfolio management engagement for Boston Scientific through TCS, creating CoE governance frameworks and streamlining release management processes by ntroducing automation and workflow enhancements that yielded monthly savings of $15K, and improved delivery transparency and reducing risk.
• Accomplished REI's $2M Strategic Banking Program under TechMahindra, alongside high-impact ERP and infrastructure projects such as T-Mobile's CaMO Hardware Upgrade and Cross Channel Returns Program, to ensure alignment with enterprise architecture and business continuity standards across all deliverables.

• Served as Principal Consultant and SAP Program Director overseeing the full lifecycle delivery of complex, high-value enterprise programs, with accountability for P&L, enterprise application management, project governance, and client success primarily for Fortune 100 clients including T-Mobile.
• Owned the $12M Rachel'n'Ross ERP Integration for the T-Mobile/Sprint merger, successfully consolidating enterprise platforms to ensure continuity across finance, HR, and supply chain operations, which prompted the collaboration with cross-functional leaders and external vendors to align system architecture with post-merger strategic goals.
• Mentored and developed project and program managers within the PMO, building a high-performing team culture centered on agile execution, stakeholder engagement, and risk mitigation. Improved enterprise-wide delivery velocity and enhanced operational consistency across verticals.
• Executed both the Veritas Migration Program ($250K) and the OER Archiving Project ($700K), thereby optimizing storage infrastructure, reducing long-term costs, to migrate legacy systems and implemented advanced archiving solutions to improve SAP system performance and ensure scalable data management.

• Exceeded Service Level Agreements (SLAs) and internal support performance benchmarks consistently each month by developing structured escalation protocols and leveraging real-time performance analytics to identify bottlenecks.
• Drove a 60% reduction in high-priority incidents from 4-5 to 1-2 monthly through the implementation of predictive maintenance, improved incident response frameworks, and tight coordination with cybersecurity and infrastructure teams.
• Led a process reengineering initiative to overhaul legacy problem management workflows, which resulted in a 35% drop in overall ticket volume and improving service desk resolution times through targeted automation and AI-enabled diagnostics.

HCL Technologies, US

• Implemented data-driven improvements in global SAP support operations, resulting in profit margin enhancement and improved P&L performance within the first 90 days by aligning with corporate finance objectives and optimizing resource utilization.
• Applied performance metrics and predictive analytics to continuously monitor SAP service delivery, ensuring proactive issue resolution, risk mitigation, and alignment with global IT strategy and business continuity planning.
• Drove 18% revenue growth by renegotiating key vendor contracts and third-party service agreements, enhancing ROI and ensured contractual alignment with Microsoft's IT investment strategy and long-term value goals.

• Led full-cycle program management and enterprise application delivery for Fortune 500 clients including Microsoft, Avaya, Roche Pharmaceuticals, and Consumers Energy, for precise strategic alignment with corporate goals and long-term digital transformation roadmaps.
• Established a dedicated SAP Center of Competency, fostering innovation in customer solution development and enhancing support service maturity, to achievw less than 1% post-go-live system issues and saving $500K annually by resolving gift card loss and claim inefficiencies.
• Led the design and execution of a multi-phase intercompany integration solution during Microsoft's acquisition of Nokia, resulting in $18M in cost savings over 36 months, while ensuring data integrity, regulatory compliance, and scalable operations.
• Aligned SAP deployment efforts with key G&A functions including Finance, HR, and Legal streamlined operational alignment with SOX, FDA, and GxP regulatory frameworks while supporting cybersecurity, data privacy, and infrastructure resilience.
• Integrated performance metrics and real-time reporting tools to track project milestones, resource allocation, and risk indicators supporting transparent governance, cost efficiency, and enterprise-level prioritization.

Monash University - Master of Business Systems

RMIT University - Master of Accounting and Finance

Sri Sathya Sai Institute of Higher Learning - Bachelor of Science