Download PDF

Executive Summary

  • A Program Director with a record of successful delivery of small to large applications and infrastructure  IT Project and Programs that have resulted in significant cost reduction by implementing new processes, ERP Programs, Collaboration and KPI''s.
  • Diversified background in operations; known for an entrepreneurial mindset, creative problem solving, cross-functional teams and a bottom-line orientation.
  • Expert in transforming strategic plans into tactical initiatives for Global Programs including Mergers and acquisitions.
  • SAFe 4 Certified Agilist and Certified in SAP FICO, SD and ABAP4

Work experience

Apr 2021Current

SAP Program Delivery Director

Compunel Software Inc.

Client: Trident Seafoods - October 2022 to Current

  • Manage a HCL engagement portfolio of $04+M for their end client Trident Seafoods including the HCL-Trident Engagement PMO
  • Manage the entire SAP S4 and IBP AMS Portfolio for HCL for client Trident Seafoods
  • Account planning and operations that includes defining a roadmap for the account and working in close collaboration with client architects, client directors to deliver the defined roadmap
  • Prepare and Submit SOW's as needed for new services
  • Manage and Lead Complex deals working across service lines within Trident Seafood

Client: Boston Scientific Via TCS -  April 2022 to October 2023

  • Manage a TCS engagement portfolio of $20+M for their end client Boston Scientific including the TCS-BSCI Engagement PMO
  • Manage the engagement relationship with Boston Scientific across IT, procurement, Finance and the Boston Scientific Business leadership
  • Receive, Respond and Propose Strategy to support Boston Scientific's proposed S4HANA Upgrade of their current ECC Systems and Landscape, Prepare and Submit SOW's as needed for new services
  • Account planning and operations that includes defining a roadmap for the account and working in close collaboration with client architects, client directors to deliver the defined roadmap
  •  Leading complex deals working across service lines (ex. Cloud Infrastructure, Analytics, Enterprise Integration etc.) within the organization 

Client: Costco Via UST Global Inc. - Apr 2021 to July 2021

  • Estimate and submit Level of efforts on project and programs to Costco for approval
  • Program Manage Complex integration within SAP and Digital Program related to Costco's Tires System

Client: T-Mobile Via HCL - July 2021 to November 2021

  • Track and Manage large Program including managing  Budgets and Report to the Steering Committee for any overage
  • Track all Program KPI's and ensure that are met

Client: REI Via Tech Mahindra Americas - September 2021 to July 2022

  • Plan, Direct, Coordinate and Manage the Strategic Banking program Vendors and Tech Mahindra Development Teams to develop, test and deploy the Strategic Banking programs viz. Banking Integration in ECC as well as S4HANA
  • Track and Manage Program Budgets and Report to the Steering Committee for any overage.

Client: National Gypsum Via Benimbl - August 2022 to December 2022

  • Lead and Manage the National Gypsum OneStream Program worth $2M USD
  • Develop Program Plan as well as manage client engagement
  • Identify, Track and Mitigate Program Risks
  • Responsible for Overall Program P&L

Program's Completed: 

  • Client: UST Global - Tires RFP and Program Kick Off - July 2021
  • Client: T-Mobile -
    • Cross Channel Returns - Nov 2021
    • CaMO Hardware Upgrade - October 2021
    • Client: TechM- REI - Strategic Banking Program
      • Go-Live Completed August 2022
  • Client: TCS- Manage the Complete On-Going Managed Services Engagement for TCS Client Boston Scientific with a Portfolio Value of over $200M
    • Have delivered over $5M worth of Programs from SOW to Program Closure
    • Automated Release Management thereby saving roughly 100hrs/month and $25,000/month.
  • Client: National Gypsum- Completed Phase 1 of the Onestream Integration with SAP
Mar- 2017Mar 2021

SAP Program Delivery Director

Tech Mahindra Americas

Client: T-Mobile North Americas

SAP Program Management

  • Understand develop, present and track Program plans effectively to deliver Medium to Large Programs with quality and meet KPI's
  • Accountable and responsible for Program P&L
  • Estimate and submit Level of efforts on project and programs to T-Mobile for approval
  • Reporting regular status updates on Projects and Programs to T-Mobile
  • Program Manage Complex integration within SAP and Digital Payments

  • Manage TechM-T-Mobile Engagement PMO

Achievements - Successfully Delivered ~$30M+ USD Worth of Large Programs 

2017-2018 - Programs

  • Solution Manager 7.2  for Monitoring and Alerting - $650,000 USD
  • Project Phoenix -  $3.1M USD

2019 - Programs

  • Tokenization  Program - $3.0M USD

2019-2020 - Programs

  • Rachel'n'Ross Integration for the Planning space - $12M USD
  • TLS 1.2 Upgrade Project - $1M USD
  • Veritas Migration Program - $250k USD
  • OER Archiving Project - $700K USD
  • S/4 and C/4 HANA Upgrade Program - $8.1M USD

2017-2020 - Smaller Enhancements

  • Delivered Smaller value added Projects and Enhancements - $3.6M
Jul 2016March 2017

Service Delivery Manager

T-Systems North America

Client: T-Mobile

SAP Support

  • Responsible for on time SAP Support delivery with quality and meet SLA's
  • Support Release Management from T-Mobile as per the T-Mobile release plan
  • Identify and manage SAP production deployments for large T-Mobile Projects and enhancements packs


  • Achieved and met SLA and Support Metrics month on month
  • Reduced Major Incidents from 4-5 a month to 1-2
  • Reduced Ticket count via Effective problem Management
Mar 2015Jul-2016

SAP Global Service Delivery Manager

HCL Americas Inc

Project: Product(Surface Hub) Launch Project @ Microsoft

  • Responsible for the design and solution for the launch of Surface Hub
  • Ensure that the Features and user stories are updated in the project site for the business to review and approve
  • Build test data and test scenarios for the testing team to complete the testing

Project: SAP Global Service Delivery Manager @ Microsoft

  • Manage and Lead the SAP Service Operations team 24/7 for Microsoft SAP
  • Interface and Collaborate with the Service Desk and Service Engineering teams within Microsoft
  • Manage the HCL-Microsoft PMO for revenue tracking and metrics

Achievements: Product Launch Project (Surface Hub)

  • Completed the Design, Development and Delivery of the Solution

Achievements: Global SAP Support- Service Operations

  • Successfully turned around the P&L and Profitability of the Account in 3 months
  • 11% Month on Cost Month savings delivered to Microsoft for the SAP track
  • This led to an extension of the contract for a subsequent year
Aug 2013Feb 2015

Program Manager - iShift Inc

Client- Microsoft Inc


  • Program Manage the Design, Development, Testing and Delivery of the multiple large, medium and Small Projects for ishift Customers in the USA
  • Responsible for the overall design strategy, delivery and ensure that the development is as per the requirements
  • Worked for Multiple Clients Viz.: Microsoft, Avaya, Consumers Energy, Roche Pharmaceuticals
  • Microsoft: Business Partner Integration & Nokia Devices Acquisition of Microsoft through I/C Postings that saved the Microsoft a significant Initial systems investment in brining across the Nokia Processes to Microsoft - $18M USD
  • Avaya: Gift Card Project/CAAS Finance Reporting, this saved a significant amount of money to track claims on lost/expired gift cards - $500K USD
  • Consumers Energy: Managed Services Transition delivered 33 days ahead of time saving Consumers Energy over $500K USD. The total value of the transition was ~ $4M USD
  • Roche USA Inc: Freeze Tank Project - $570K USD


  • Business Partner Integration and Microsoft Acquisition of Nokia: Successfully Program Managed and deployed the solution as per the timelines with Zero Defects post deployment of Solutions in Production environment
  • Avaya Inc: Successfully delivered the Gift Card Project/CAAS Finance Reporting projects on time, on budget with less than 1% Post Go-lIve issues
  • Managed Services Transition: Successfully Completed the Managed Services transition of all SAP and Application Management Services to HCL America for Consumers Energy Inc. Based out of Michigan, USA
  • Roche USA Inc: Successfully Delivered the Freeze Tank Project that enabled business to significantly reduce cost of storing critical raw materials required to treatment of Cancers and improving the improving the shelf life of these products significantly
Feb 2013Apr 2013

EDI Business Analyst - Contract

Medtronics Pty Ltd


  • Responsible as Project Manager/EDI Functional Consultant for SAP EDI implementation project.
  • Translate functional project requirements into technical specifications
  • Perform analysis and design activities


  • Delivered functional Configuration and Unit testing of EDI partners across Australia
    Aug 2012Jan 2013

    Business Systems Manager - Contract

    De'Longhi Australia Pty Ltd


    • Work closely with business managers to evaluate process gaps
    • Responsible for overall Business Systems Strategy across ANZ
    • Effectively build and manage the IT department processes and staff (x 4)
    • Approve all IT OPEX/CAPEX for both budgeted and non-budgeted IT expenses.


    • Delivered the SAP EDI Projects with Bunning's and Metcash Online Trading System's.
    • Delivered  the enhancement solution for Cross Company PO with Multiple currencies
      Jan 2012Aug 2012

      Self Employed

      Extended Break Overseas

      Overseas Break

      Jun 2011Jan 2012

      Business Systems Manager - Contract

      Alphapharm Pty Ltd


      • Single point of all IT related matters and providing IT solutions
      • Understand the business strategy to proactively recommend IT Solutions
      • Collaborate with 3rd party vendors/partners and met business requirements.


      • Delivered the Legal and Contract (LCM) Management Tool for managing sub-dealer contracts
      • Delivered the  Vistex Solution to manage in-direct Discounts and Rebates
      Oct 2009Jun 2011

      Program Manager

      Wipro Technologies


      • Provide the right level of leadership to both Customers and Wipro engagement team on Program direction
      • Pre-Sales responsibility in identifying new services with Wipro Customers
      • Pursue services to SOW (Statement of Work) sign-off
      • Owned and Managed the Program End-to-End
      • P/L Responsibility for the account and single point of contact for any onsite activity.


      Doosan Infracore, Belgium

      • Successfully converted a due diligence exercise into a signed a SOW on a time and money contract generating Euros 1.5M for a period of 1 year for Supporting SAP Across Europe
      • Designed and delivered an SAP solution to enable correct VAT coding (across the European Region and British Isles) and reporting to ensure regulatory compliance
      • Delivered the European SAP Template Roll Out for Doosan
      Nov 2008Sep 2009

      Senior Consultant/Manager

      PwC LLP

      11/2008 to 03/2009


      • Provide consultancy to PepsiCo Inc. and Conair Inc. in analyzing, evaluating and assessing current business processes and their respective reporting strategies
      • SOW and Contract financial management with P/L responsibility for account profitability
      • Work with Customer Management to understand Strategic goals of the business and support them with appropriate business solutions
      • Revenue Targets within existing customers to improve overall P&L for PwC


      Client: PepsiCo Inc., New York

      • Project managed the successful the migration of ~1500 BW reports from legacy systems to BIW for Enterprise Reporting
      • Identified a new addendum to SOW for more services scope to build on the BW performance reporting project worth $500,000 USD

      Project 2 - Conair Corporation, New Jersey


      • Project Managed and delivered a solution that allows more than 999 line items to flow into accounting via a billing split
      • Contract extension achieved due to successful delivery of the Project
        Jul 2008Oct 2008

        Senior Program Manager

        Cognizant Technology Solutions

        Project - Momentive Performance Materials


        • Program Manager responsible for the end to end Unicode Upgrade
        • Tracked the Program from Initiation to delivery and closure of SOW
        • End-To-End Program P&L Management


        • Turned around a delayed Program in 2 months
        • Meet all objectives resulting in a saving of $2M to customer
        • Completed the technical upgrade from ECC 4.5 to ECC 6.0 - $1.5M USD
        Feb 2007Jul 2008

        Senior Program Manager

        Satyam Computer Services

        02/2007 to 07/2008


        • Program Managing and scheduling of the Transition of support for customers from ad-hoc to managed services based on ITIL Standards.
        • Program Manage Customer medium to large customer Projects and Programs
        • Gather, build and present SOW for new initiatives to customers including global SAP roll-outs and implementations
        • Manage the Account P&L for Multiple Accounts
        • Assist in strategic resource planning for the Transition Program
        • Provide strategic IT advice to Internal and external PMO and Customer Stakeholders


        Project 1 - Applied Materials

        • Successful integration of Infopak with SAP ECC 6.0 environment for data migration from current SAP 4.7 System - ~$600K USD

        Project 2 - Altera Corporation


        • Blueprinting and testing completed ahead of time -$450,000 USD

        Project 3 - Coca Cola Corporation

        01/2008 to 07/2008


        • Program Managed and successfully transitioned SAP and other Core applications to managed services
        • Program Managed SAP Roll-Out Project across Europe and Asia-Pacific
        Apr 2006Dec 2006

        Business Solutions Manager

        Dairy Farmers Ltd


        • Overseeing SLA Management and Meet SLA goals and guidelines
        • Managing internal helpdesk metrics and operations
        • Manage and Support the OTC Processes and functions
        • Raise and Manage Project changes as and when required


        • Delivered Argosy Solution for export order management with a Budget of $1.5M
        Aug 2004Mar 2006

        Chief Information Officer

        Eurocopter/Airbus SEA


        • Manage key clients and reporting to the Eurocopter/Airbus Board of Directors
        • Managing 100+ member IT Team across Asia-Pacific
        • Manage Vendor Contracts and Financials
        • Responsible for the P&L for Eurocopter IT across Asia Pacific
        • Lead initiatives to implement new and alternative technologies
        • Strategic and Operational Planning across Asia-Pacific


        • Improved Infrastructure by migrating from a TIE to ISDN
        • Completed a Multi-Tier network roll out with defence Encryption protocols
        • Delivered the Remedy DB implementation - $500,000 AUD
        • Delivered the Catia V4 modeling - $650,000 AUD
        • Delivered the Meridian doc management system- $1M
        • Delivered  the SAP Implementation for Australia-Asia - $70M AUD
        Oct 2003Jul 2004

        Business Solutions Manager

        Bluescope Lysaght Ltd


        • Project Planning, Scope Management, Resource Management, Budget Management and Report on Project Status
        • Manage data migration from legacy systems to the current ERP system


        • Project Managed and Implemented Movex Migration from SAP - $ 750,000 AUD
        • Project managed the Intranet Document Management System - $ 36,000 AUD


        Feb 1998Oct 2003

        Business Analyst

        Singtel Optus Pty Ltd


        • Supporting the Optus SAP R/3, SAP BW and Business Intelligence tools
        • Configure Business processes as per requirements
        • Act as a liaison between the business and IT solution technical teams
        • Build Impact /Cost/Benefit model's
        • Escalate problems to SAP via SAP Support Portal.


        • Successfully automated PCA and BW reconciliation through custom reporting
        • Successfully completed the SAP PCA Rebuild - $25,000 AUD
        • Successfully built a new Interface linking the CSD and CMS System - $15,000 AUD


        Dec 1999May 2001

        Master of Business Systems

        Monash University

        Passed out with Distinction

        Feb 1996Jan 1999

        Master of Finance

        RMIT University

        Passed out with Distinction

        Jun 1988Jun 1991

        Bachelor of Science

        Sri Satya Sai Institute of Higher Learning

        Major - Physics

        Jun 1986May 1988

        Year 12

        Vidya Mandir Senior Secondary School

        CBSE Year 12



        SAFE4 Certificate

        Scaled Agile

        SAFe Certified Agilist

        Jan 2001Current

        SAP SD/FICO/ABAP 4


        SAP FICO, SD and ABAP 4Certification


        • I work with a number of Non-Profit Organisation like the World Wildlife Fund
        • I play the violin and an Indian rhythm instrument called the Tabla
        • I am an avid reader with Yann Martel and Jhumpa Lahari being my favorite authors in the last few years