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Patricia Skinner-Randle

Strategic Human Resource Professional

Work experience

20142019

Chief Administrative Officer

OLV Human Services

Managed a team of 12 HR professionals for $54 million diversified funded nonprofit in the WNY area.  Managed a $1. 2 million department budget including a self-insured medical and workers compensation program.  Oversaw labor and employee relations, compensation and benefits, talent acquisition/retention, training, performance management and employee engagement and culture.  Partnered with Board of Directors, Executive Leadership team and program managers to facilitate and implement key corporate initiatives.  

  • Instituted an agency salary administration structure grading jobs and establishing salary grades based on external market data. 
  • Ensured conformance with Human Resources regulations and laws including yearly updating of employee handbook and 100% audit compliance. 
  •  Implemented and expanded use of HRIS system to include manager and employee self service functionality and implemented integrated modules for recruitment, onboarding, performance management.  
  • Implemented employee mentoring program for direct care staff improving retention of staff at the 30-and 60-day mark of their employment by 10%.
  • Introduced employee HR metrics to measure cost of turnover,% of voluntary vs. involuntary turnover. 
20112014

Director of Human Resources

Buffalo Hearing &Speech Center, Inc

Director of Human Resources Managed a team of 2 HR Professionals for a 400 employee 18-million-dollar nonprofit.  Coordinated and implemented Human Resources initiatives for 3 WNY locations establishing centralized HR functions. 

  • Coordinated implementation of new HRIS platform with Finance Department leveraging employee and manager self-service options for recruitment, benefits, onboarding, and performance management.
  • Implemented centralized hiring, onboarding, new hire orientation and compliance training functions ensuring 100% compliance with hiring requirements from regulatory funders.
  • Implemented web-based employee suggestion platform on SharePoint.
  • Created a monthly employee recognition program entitled“ Pat on the Back” for employees to recognize each other for exhibiting agency values.
  • Founding member of WNY Healthcare collaboration leveraging multiple companies' demographics and claims data to obtain reduced health care costs and mitigate risk of high cost claimants.
  • Implemented wellness and employee relations committee engaging employees in wellness and community involvement activities.
19952011

HR Division Chief

The Summit Center (Summit Educational Resources)

Led the implementation of new systems and programs for a 500 employee $26 million nonprofit.  Supervised 4 HR professionals.  Participated on senior management team creating effective HR policies and procedures for talent acquisition, benefits, compensation, performance management, training and budgeting. Build employee culture to earn Best Places to Work Gold and Silver medals in 2010 and 2011.