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Summary

I am well-versed and knowledgeable information technology and database management person with good working experience in information technology management and ICT help-desk support. In addition, I am confident in utilizing C#, ASP. Net, PHP, HTML, CSS, JavaScript, MySQL, MSSQL, SurveyCTO, KoBo Toolbox, Power BI, and WordPress. I have strong technical skills to manage, administrate, troubleshoot and solve issues, and turn the technical data into simple understandable hints and presentations. Good communication and team working skills are also key characteristics of my personality.

Education

University of Kurdistan Hewlêr

2017-92019-11

MSc In Information Technology Management

MSc in Information Technology Management, Erbil 2017 - 2019
University of Kurdistan Hewlêr

University of Kurdistan Hewlêr

2012-92015-07

BSc in Computer Engineering

BSc in Computer Engineering, Erbil 2012 - 2015
University of Kurdistan Hewlêr

University of Kurdistan Hewlêr

2010-92012-07

Diploma

Diploma in Access Program (General Foundation), Erbil 2010 - 2012
University of Kurdistan Hewlêr

Work experience

2022-06 - Present

MIS Specialist

  • Assist in the development and maintenance of the front-end and back-end of the current DCEO database.
  • Collaborate with and instruct staff in the utilization of data collection, management, and analysis.
  • Develop reports and analysis using quantitative data to inform evidence-based decision-making.
  • Gather information from requestors and turn it into functional and non-functional requirements.
  • Assist the M&E team in organizing and overseeing project monitoring activities and their implementation.
  • Input monitoring and evaluation data into the indicator tracking system, and generate reports as requested.
  • Translate complex business needs into functional system requirements and develop solutions to meet them.
  • Document and adopt development processes, best practice methods, tools and coding guidelines.
  • Developing and implementing automated processes to streamline and improve the efficiency of the system.

Handicap International

2020-112021-11

Database Officer

  • Design and develop databases and reports on HI's main database server.
  • Provide support and develop survey tools on HI's data collection system (SurveyCTO).
  • Provide weekly and monthly internal report making regular HI's activity data uploading to the system.
  • Supervise the data collection and organize trainings and support the mission staff when required.
  • Ensure consolidation of database and its regular cleaning against standard parameters.
  • Ensure protection of personal and sensitive data by implementing privacy and security measures.
  • Update the ActivityInfo system as a focal database person from Handicap International.
  • Coordinate with field database officers to implement new databases and update the current versions.
  • Maintain linkage of databases at coordination and field level and provide privileges accordingly.
  • Ensure back-ups are done regularly as per HI's policies and procedures.

Islamic Relief Worldwide, Iraq

2018-072020-11

Information Technology Officer

  • Managed information technology systems of IR-Iraq offices (Erbil, Baghdad, Mosul, Anbar and Kirkuk).
  • Provided technical support and solution to the ICT-related issues directly and remotely to all IR-employees.
  • Deployed new installations, upgrades, and configurations of hardware and software systems.
  • Resolved and documented user support requests for laptop, printer, network and other IT devices.
  • Administrated, monitored and maintained File Sharing Server, data backup and system security operations.
  • Repaired and maintained the installed IP Phone system including adds, moves and changes.
  • Assisted in installing and upgrading patches and anti-virus programs on a timely basis.
  • Created and maintained an effective inventory of ICT equipment for all offices.
  • Advised on the most suitable IT procurement's and decisions and liaised with suppliers.
  • Updated and worked on Islamic Relief-Iraq's website, ensured ICT policies and procedures being followed.
  • Guided and trained program and support staff on ICT and data security policies and procedures.
  • Collaborate with HQ's ICT department for creating, updating and implementing new service strategies.

Darin Group (No Contract)

2018-012018-07

Information Technology Assistant

  • Managed and ensured that the service delivered is consistent, efficient, prompt and professional.
  • Managed and ensured that the service delivered is consistent, efficient, prompt and professional.
  • Provided technical and on-time support for resolving issues with POS machine, PDA, laptop, mobile, printers, etc.
  • Coordinated and supported all showrooms located in (Erbil, Duhok, Sulaimania, and Soran) for IT related works.
  • Configured hardware, software, and set up printers, repairing equipment on a daily basis.
  • Managed IT set up for new users and maintain access privileges accordingly.
  • Purchased IT-related materials like PC's, laptops & consumables.
  • Supported for the maintenance of POS machines, WMS, IP PBX system.
  • Ensured projects are completed within guidelines and maintain best practices.
  • Maintained asset inventory physically and in the asset database, updating records when they are added or retired.

Korek Telecom Co.

2017-012018-01

Employment Coordinator-ITN (Information Technology & Network)

  • Selected candidates and conducted HR interviews, Phone interviews (phone screening).
  • Interviewed candidates up to a certain level and provided the assessment to the manager.
  • Prepared job offer, rejection letter, and recruitment process.
  • Coordinated with the departments for recruitment for all offices (Erbil, Duhok, Sulaimania, Baghdad, and Basra).
  • Posted vacancies on the different recruitment channels (e.g. Korek website, Bayt.com, LinkedIn.com).
  • Assisted in performing reference & security checks for potential employees.
  • Assisted in recruitment projects/campaigns or projects to promote Korek as an employer of choice.
  • Updated Organization Chart of IT & Network Department every month.
  • Prepared ITN Recruitment Request Status, job announcement status every week.
  • Performed other duties and involved in HR auditing projects.

Ministry of Electricity

2015-072017-01

Computer Engineer

  • Maintained and updated inventory of all monitors, keyboards, modems, printers, scanners, and other IT equipment.
  • Diagnosed, resolved hardware, software, network problems, and replaced components when necessary.
  • Maintained documentation of technical maintenance procedures carried out in the IT department.
  • Designed reports, charts and graphs for management to provide ongoing summaries of work status.
  • Installed and configured IT devices such as Laptop, Desktop, Printer, WiFi APs, and other IT devices.
  • Managed and supervised an IT project of RMEK- Central Training Center (one year).
  • Supervised and administered Anti-virus server (60 nodes).
  • Developed Web application for IT asset management utilizing (ASP and MS SQL).
  • Provided technical support for the Document Management System.

Ministry of Electricity

2009-092010-09

Information Technology Officer

  • Installed software applications and supported the roll-out of new applications.
  • Provided technical IT support installation issues and removal process, including disk format and reconfiguration.
  • Diagnosed system and network problems, diagnosing and solving hardware or software faults.
  • Repaired IT equipment replaced hardware parts and checked computer equipment for electrical safety.
  • Tested computers peripherals, and software to ensure that they are working appropriately.
  • Ensure that all computers are secured effectively by installing and updating antivirus software.
  • Laid network cables and installed devices as per requirements.

2010-092015-06

Freelancer

Various Jobs

  • Worked as outsource IT professional.
  • Developed software applications utilizing (Visual Studio, C# and MSSQL).
  • Provided IT support as an outsource (software, hardware, and networking).
  • Translated English to Kurdish and vice versa.
  • Worked on data entry projects.

Languages and Skills

Languages and Skills

Kurdish (native) English (fluent) Arabic (very good)

Soft Skills:

  • Excellent management, communication, and coordination skills.
  • Excellent teamwork, team building and work under pressure skills.
  • Excellent problem resolution and strategic skills.

Computer skills:

  • Well-versed in information technology management.
  • Proficient in IT desk support and service delivery.
  • Proficient in Microsoft (Word, Excel, Access, Visio, Outlook, PowerPoint, and Power BI).
  • Good in Programming (C# for Windows and Web Application(ASP.net), PHP, JavaScript, HTML, CSS, and Bootstrap Framework).
  • Good in using Content Management Systems (WordPress).
  • Good database management and design skills (MSSQL, MySQL, and SQLite).
  • Good knowledge in host and domain management plus setting server locally and on cloud.

Trainings and Certificates

  • Mastering SQL Query with SQL Server IT Environment
  • IM & GIS Online Capacity Introduction to Networking
  • Power BI Masterclass from Scratch Diploma in Mobile App Development
  • IR Cyber Security Awareness - Privacy and Data Security Diploma in Business Communication Skills
  • IR Cyber Security Awareness - Internet Security Introduction to Supervision
  • IR Cyber Security Awareness - Password Security Information Technology and Microsoft Basics
  • IR Cyber Security Awareness - Phishing Fraud and Corruption Awareness and Prevention

Contact me

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