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Rebecca Winn

Technical Writer | Project Manager | Extensive Healthcare Experience

Professional Experience

20102017

Technical Writer | Project Manager | Vendor Management | Cost-Savings

Fallon Health

Joined as Program Support Specialist, promoted rapidly to Project Manager. Subsequently promoted to Policy Specialist to fully utilize technical writing talent.

  • Delivered solidly sourced reimbursement policies based upon recognized industry standards to ensure payment methodologies were defensible and consistent with reimbursement philosophy. 
  • Strategically facilitated multiple inter-departmental committees and optimized team engagement and participation to produce impactful results.
  • Subject matter expert for internal and external customers regarding the intent, meaning, and application of reimbursement policies.
  • Managed multiple projects resulting in combined savings of $4M annually. Coordinated all activities and ensured accountability of team members while successfully overcoming obstacles to completion and meeting deadlines.
  • Strategically managed multiple vendor relationships and acted as the liaison and point of escalation for internal and external customers.
2016Present

Learning and Development Consultant | Instructional Design | Web Design | Trainings and Presentations

Creative Training Resources

Optimize existing training programs using instructional design skills; research content and design new programs. Continuously review and redesign website to ensure optimal user experience.

  • Write engaging and informative training program content based on solid research and best practices. Edit and update existing programs to ensure optimal engagement, interaction, and effectiveness. 
  • Design and develop learning resources and training programs utilizing adult learning theories and instructional design best practices with a focus on enhancing retention and practical application
  • Create visual concepts to inform and inspire.
  • Design the look, layout, and features of websites and categorize content to optimize information presentation and ensure smooth user navigation and experience. 
20072009

Administrative Specialist | Designed & Implemented Process Improvements | Cost-Savings

Home Healthcare, Hospice, and Community Services

Designed and implemented process improvements resulting in administrative cost reductions. 

  • Developed and implemented an effective system for identifying prior authorization requirements that resulted in significant cost savings to the organization.
  • Managed the business office, coordinated clinician schedules, and provided patient support. 
  • Maintained accurate and comprehensive patient records.
20032006

Childbirth Educator | Training | Presentations | Education

Monadnock Community Hospital

Designed and delivered in-person education sessions for expectant parents.

  • Utilized adult learning theories to lead informative seminars for expectant parents.
  • Directed tours of the maternity ward.
  • Incorporated videos and props to explain the stages of labor.
  • Taught infant care and car seat safety.
  • Explained hospital admission procedure.
20012007

Medical Assistant | Medical Secretary | Marketing | Web Design | Patient Care

Monadnock OBGYN

Joined as Medical Secretary and designed and implemented a highly  effective marketing campaign. Subsequently promoted to Medical Assistant. 

  • Designed and maintained website content.
  • Designed and coordinated advertising projects.
  • Triaged and directed incoming calls.
  • Obtained and processed insurance information.
  • Collaborated with billing department regarding patient accounts.
  • Supported multiple doctors and nurse practitioner in daily tasks.
  • Performed routine phlebotomy.
  • Obtained and recorded vital signs, performed NSTs.

Education

20092011

Master of Arts - Industrial Organizational Psychology

Argosy University

Graduated summa cum laude

20052009

Bachelor of Science - Clinical Psychology

Argosy University
20002002

Associates in Science - Executive Office Administration

Mount Wachusett Community College

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