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Work experience

Aug 2015Present

Product Operations Specialist


Managing day-to-day inventory tasks which includes troubleshooting technical issues while providing support to customers

Collaborate with Sales to build strong partnerships and help provide guidance to customers' inquiries.

Ensure supply of International phone numbers meet demands while developing strong partnership with various international Providers.

Document on-going processes, particularly for current Carriers for future improvements.

Jan 2015Aug 2015

Senior Global Sales Operations


Lead in accelerating Emerging Products within Operations and Sales.  Working with various Partners, Engineers, Product Managers, and Account Managers to streamline processes to better enhance customers' experiences and provide best practices to the field.

  • Managed day-to-day product operations including inventory, logistics,  and order fulfillment.
  • Ensured product delivery is on time and aligns to the Partner's schedules and deadlines
  • Managed and maintained relationships with partners and vendors while handling escalations and to ensure strategic alignment 
  • Provided real time support to the Account teams to ensure all key initiatives and product delivery are met
  • Assessed risks and anticipate bottlenecks while providing solutions and juggling business needs for the field
  • Created and disseminated project scope across various business units 
  • Developed new processes and flows to better streamline and automate systems
  • Collaborated with Sales and Partners to identify issues and preempt future roadblocks
  • Managed over 40 accounts to track development and roll-out of products utilized
  • Led weekly steering team meetings to focus on strategic improvements on field support, customer support, and improvements current process flows
  • Developed and provide new operational initiatives to Account Managers and Partners
  • Generated budget and cost metrics to evaluate logistical and program strategy

Oct 2013Sep 2014

Product Marketing Pricing Analyst


Led multiple systems and process improvements that impacted day-to-day efficiency. Worked with cross-departmental teams such as Operations, Sales, Product Marketing, Finance, and Master Data Management to ensure pricing and products were successfully released to the Online Store and various channels

  • Consistently met urgent deadlines and high profile deliverables in an efficient manner
  • Collaborated with Product Managers to improve pricing requirements and mitigate foreseeable issues
  • Communicated with Product Managers, Finance, Sales to verify pricing was implemented effectively to the online store
  • Prepared and delivered analytics reports to reliant teams indicating pricing for various sales channels and online stores in preparation for go-to-market releases
  • Thorough understanding of data flows and system interfaces in multiple systems in order to successfully manage pricing procedures and effectively release to the Online Store
  • Managed and opened Espresso tickets to track and ensure progress and eliminate foreseeable roadblocks
  • Assisted in providing and implementing new pricing strategies to multiple sales channels
Jan 2011Oct 2013

Pricing Analyst


Led cross-functional effort around Price Book (a catalogue documenting devices and volume pricing lists for sales channels to leverage when interfacing with clients). Maintained daily communication with multiple business units to resolve issues related to Price Book. Streamlined processes for End-of-Life products and Price Book.

  • Led quarterly Price Book by collaborating with various business units -- Product Management, Product Marketing, Sales, Finance
  • Developed streamlined processes for quarterly projects to simplify Price Book roll out within business units
  • Researched product life cycle and pricing anomalies to identify and preempt roadblocks
  • Researched and identified competitive landscape for current and new products to integrate into pricing processes
  • Presented early indication reports on data extraction, SAP analytics, and competitive analyses to executives
  • Closely interacted with IT, Enterprise Architecture and Project Management to design, plan and develop new systems and features to support the growing needs of the company
  • Increased revenue by 20% by streamlining the quoting process and prioritizing value base selling with the Sales organization
  • Created retrospective reports for Finance during mid-cycle price changes
  • Consistently communicated updates and status of on-going projects to Sales Channel, Finance, Product Management, and Planning
Jun 2010Dec 2010

Product Pricing Support Analyst

  • Supported product managers with price changes, policies and discrepancies within the financial database
  • Aided in publishing quarterly Price Book Collaborated with IT and pricing managers to ensure that all products are deployed through multiple pricing management tools
  • Created competitive analysis booklet for Marketing and Sales Operations
Nov 2008Nov 2009

Quoting Analyst

  • Communicated with partners and colleagues to analyze and submit financial contract proposals to clients
  • Coordinated and collected input from cross-functional teams in the creation of company-wide financial quotes to clients
  • Researched and analyzed proposals and shipment-related transactions to assure quote accuracy
Jun 2007Sep 2008

Product Pricing Analyst

  • Developed streamlined pricing load processes that significantly reduced pricing related issues by 75%
  • Reviewed all pricing associated system implementation/enhancements, including user acceptance testing, to ensure overall quality of pricing programs and provide input concerning on-going development of pricing processes and policies
  • Supported Global Business Operation team with general backlog management, change order administration, and serve as primary point of contact for investigation and resolution of price anomalies
  • Assessed price change requests ensuring necessary levels of authorization and documentation are in place in support of Sarbanes-Oxley compliants and audits
  • Coordinated with Business Operations and Project Managers to resolve booking and invoice release issues in a timely manner in order to meet company's quarterly revenue target
  • Collaborated with IT to enhance and improve existing periodic pricing reports for SOX compliance and forecast system upload Tools Microsoft Word, Excel, PowerPoint, Access, Outlook, Visio, SAP


Sep 2002May 2007

Bachelor of Science



Microsoft Word, Excel, PowerPoint, Access, Outlook, Visio, SAP


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