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Rei Lim Ang Bee

Blk 272A Sengkang Central, #08-301, Singapore 541272

Career Summary

A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. Much experienced in providing full secretarial, administrative and office management support to work colleagues in a busy office environment.

A quick learner who can absorb new ideas and is experienced in coordinating, planning and organising a wide range of administrative activities. Well organised and an excellent team player with a proven ability to work proactively in a complex and busy office environment. Rei is now looking for a career advancement opportunity with a company that will allow her to develop his skills & potential

Work experience

Jan 2015Present

Sales Co­ordinator

Google (Optimum Solutions (S) Pte. Ltd)
  • Become a lead quality expert: screen advertiser leads for sales readiness according to website potential, sales policy, potential spend and sales history
  • Manage inbound leads from a variety of sources, including webforms, internal referrals, agency partners, and events
  • Distribute qualified leads to sales reps, process lead transfers between reps and assist with uploading leads from events and lead generation projects
  • Maintain reports on inbound lead performance and source quality using Excel and Salesforce
  • Create and maintain quality control checklists
  • Point of Contact between NBS team and Learning & Development for trainings for sales reps
  • Proactively identify and recommend process improvements to management team
  • Participate in special projects/initiatives to iterate and improve on inbound lead tracking and qualification processes
  • Coordinate with APAC/Global Wide Team updates, including: Customer Success Stories, yearly Engage submissions, Quarterly All Hands Planning
  • Coordinate all team events: Offsite meetings, branding events, social events, NBS Academy (scheduling, room booking, flight coordination, new hires onboarding, expense, budget control)
  • Responding to ad-hoc reporting requests from management
Apr 2005Jan 2015

Executive Assistant

Oracle Corporation Singapore Pte Ltd
  • Perform an extensive array of administrative tasks (manage calendars, book travel,  expense processing and schedule facilities and equipment)
  • Manage general office operations, liaise with external vendors or service providers.
  • Train new hires on office equipment, policies and procedures, arrange for setup on new computers and logging of new employees in database
  • Handle collaborative projects (offsite team event, team quarterly meeting) on ad­hoc basis
  • Communicate with other departments, administrators and outside agencies to coordinate activities.
  • Keeping track Contractors’s contracts and liasing with marketing team for contractor budget. Mainly for supporting inbound leads activities.  
  • Generating weekly sales forecast, keeping track of team’s budget, compiling meetings decks.
  • Other duties as assigned from time to time by Vice­ President and Directors
Siebel Systems, Inc - Support Services Representative
  • Initial and ongoing communication of support process and procedure information
  • Management of customer, partner, distributor web access process. Validate, setup, and maintain customer web accounts
  • Responding, routing, and ensuring follow­ up to all Technical Support requests through the hotline and email box
  • Identify customer needs and requirements, then coordinate and facilitate engagement of our client's resources required to ensure customer success
  • Train new customers and consultants in the usage of our client's support's self­ help tools
  • Management of the patch process for customers, including shipping / distribution; license key issues, etc.
  • Provide cross­ training and share technical information with other members of the Support Services team.
  • Provide constructive feedback and assistance to management on Support Services processes and procedures when required.
May 2004Mar 2005

Helpdesk Administrator

Borland (S) Pte Ltd
  • Provide customer support – through email, phone to end user (customers) and internal request. Customer support requires analysis of customer needs and requirements, to ensure proper coordination and facilitation in order to carry out the proper utilization of our client's resources for optimum success.
  • Ensuring all technical support contracts are input to the systems in order to maintain customer web support.
  • Generate license key for end user and trial keys for internal request (Case by case basis)
  • Ensuring customers receive upgrades on time.
  • Monthly data validation between Technical support reports and Financial reports
Jul 2002Jun 2003

IT Analyst

Hewlett Packard (Globesoft)
  • Reports generation to different business sector
  • Analyze of weekly discrepancies in the data
  • Investigate data error in database
  • Report weekly inventory and sales data on the website for the AP region.
  • Work with business units to synchronize the data discrepancies in country’s manual data versus to computerize data.
Sep 2001Jul 2002

Technical Support Engineer

­Iomega Asia Pacific (Teledirect)
  • Proving technical and returns phone support to end­user and reseller.
  • Perform 1 st level analysis resolution, call logging, on­line troubleshooting, monitoring and tracking through hotlines.
  • Ensure critical calls are managed pro­actively and/or escalated to expedite timely resolution.
  • Daily capture of reports from database and updating database (Iomega Asia Pacific) to ensure smooth replacement for faulty products.
Sep 1999Jun 2001

IT Consultant (Sales)

Sovereign IT Consultancy
  • Prospect potential clients and prepare proposals based on the requirement and need analysis
  • Perform sales administration, pre and post sales activities
  • Handling of logistics of the company
  • Conduct training to end user (MS Office)
  • Co­ordinate set up of training (I.T.) programs in school
Mar 1998Sep 1999

Billing Officer

DP Architects Pte Ltd
  • Performed financial collection responsibilities and clientele
  • Doing payroll for site workers