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Summary

Healthcare technology professional with 15+ years as a Registered Nurse, skilled in translating clinical and business needs into technical solutions.
Experienced in product management, requirements documentation, and aligning clinical data to quality standards. Proficient in Jira, Confluence,
SQL, Power BI, Tableau, Agile (SAFe), and Microsoft/Google AI applications. Strong in cross-functional collaboration, analytics, and stakeholder
management. Holds a BSN, MBA, and Master of Management in Clinical Informatics, and has leadership experience as a Navy officer and RN Operations
Administrator.

Work experience

Veradigm, Remote

2023-072025-11

Expert Clinical Business Analyst

  • Managed cross-functional teams (engineering, clinical, business stakeholders) to define product strategy and deliver features aligned with organizational goals.
  • Assisted in developing API integration between internal and external data analysis platforms to enhance data quality and facilitate the exchange of health information for research purposes.
  • Led development of internal business applications, business workflows, and navigating the strategic direction of analytic and data platform tools.
  • Coordinated development and launch of automated patient-reported outcomes surveys, scaling processes across multiple clinical research projects.
  • Developed and refined SQL queries to analyze patient clinical and claims data, facilitating feasibility assessments and informing revenue cycle analysis.
  • Collaborated with engineering, real-world evidence and clinical informatics teams to identify gaps, define opportunities, and deliver data driven solutions.
  • Created presentations and dashboards for senior leadership, summarizing value, risks, and ROI of product initiatives.
  • Performed data quality analysis on large data sets to support clinical data registries and reporting

ICON plc, Remote

2019-082023-07

Product Manager

  • Led team of 10+ Business Analysts, coordinating with a large team of programmers and quality engineers to develop a bespoke clinical trial management system, including strategic roadmap development, requirements gathering and refinement, tracking bugs, business demos and writing use cases and test scripts for business users.
  • Led a multi-disciplinary team in the integration of IT systems for subsidiary company into existing ICON customer relationship management system without interruption in business processes or revenue recognition.
  • Drafted requirements for multiple SaaS and COTS projects, including software for data anonymization and software for validation of research data to submit for FDA approval.
  • Decreased time of research site approval process by implementation of integrated research site survey questionnaire.
  • Wrote and maintained Power BI reports and workbench reports using the primary CTMS for business use.

Duke Health Technology Solutions, Durham, NC, US

2014-012019-08

Nursing Informatics System Specialist II

  • Supported clinical research and operational initiatives by coordinating data collection and analysis, developing SQL queries, writing Power BI and other business objects reports.
  • Maintained customer relationships and prepared custom business requirements documents for clinical leaders and research protocols approved by Duke Institutional Review Board.
  • Supported international, multi-center research project to develop a machine learning model that predicts patient admissions from the Emergency Department.
  • Managed development and launch of Epic's Infection Control module for Duke Health Infection Prevention program, including report writing, dashboard development and custom configuration.
  • Created a custom patient scoring system that alerts clinicians to possible sepsis based on patient documentation of vital signs, level of consciousness, and lab values.
  • Applied data quality measures to the main Electronic Health Record according to CMS interoperability and Meaningful Use requirements.
  • Implemented a charge capture shortcut for providers that allow documentation of coding to ensure that billing is current and accurate.

Duke Homecare & Hospice, Durham, NC, US

2011-072014-01

Nursing Informatics Analyst

  • Implemented an electronic provider billing process for the Inpatient Hospice program at Duke, capturing lost revenue through the careful documentation of provider visits allowing coders to tie visits with coding.
  • Managed the implementation and build of the first tele-monitoring program at Duke, allowing homecare staff to remotely monitor patients in their home and track those with chronic diseases, reducing urgent staff visits and hospital readmissions.
  • Oversaw HL7 integration to connect the primary home care application with infusion software, enabling seamless patient information transfer between systems and decreasing instances of duplicate patient records and improving data quality.

Down East Community Hospital, Machias, ME, US

2010-012011-12

Health Informatics Nurse

  • Performed extensive documentation GAP analysis to evaluate organizational readiness for CMS data quality and interoperability measures.
  • Reduced paper and verbal orders for nursing staff by coordinating the implementation of computerized provider order entry, which improved patient safety and decreased documentation errors
  • Captured lost revenue for hospital by implementing a software module that allows for hospitals designated as Critical Access to bill for services with the correct Medicare designation

UNIVERSITY OF VIRGINIA MEDICAL CENTER, Charlottesville, VA, US

2008-012010-12

Registered Nurse | Administrative Coordinator

Charlottesville, VA, US

VISITING NURSES ASSOCIATION, Yucca Valley, CA, US

2004-012005-12

Registered Nurse | Case Manager

Yucca Valley, CA, US

United States Navy

1999-012004-12

Registered Nurse | Lieutenant

UNITED STATES NAVY NURSE CORPS

Education

DUKE UNIVERSITY, School of Medicine

2019

Master of Management, Clinical Informatics

GRAND CANYON UNIVERSITY, Ken Blanchard School of Business

2012

Master of Business Administration, Healthcare Administration

UNIVERSITY OF SOUTH CAROLINA, Williams Bryce School of Nursing

1999

Bachelor of Science, Nursing

Qualifications

Product Management: Product roadmap development and management | feature development | backlog prioritization | sprint planning |
requirements gathering and documentation |stakeholder communication


Healthcare Technology: EHR and clinical trial management systems |patient-reported outcome surveys | clinical code sets | real world
evidence analysis | UX/UI evaluation | SDLC and agile methodology | API requirements and integration | system architecture and data
modeling | HL7 standards


Data and Metric Analysis: SQL queries (using Oracle DB and Snowflake)| KPIs & success metric evaluation| value estimation & prioritization |
data quality programs (HEIDS, eCQMs, dQM, etc.)| analytic platforms (Power BI, SnowPlow, Tableau, Looker, etc.) 


Collaboration: Cross-functional team leadership | clinician engagement | product launches


Clinical Attributes: Experience with vulnerable populations | case management | value-based care | clinical instruction | clinical research

Certifications

  • Registered Nurse in CA, VA, ME and NC - Inactive