Liz Urbanczyk

Magna Cum Laude

Comparative Politics & Intl Affairs - with Honors

Magna Cum Laude

NCAA Division I Scholarship Athlete - Women's Soccer 

• Coordinated and monitored incidents, personal, and assets
• Supervised Emergency Communication Center (ECC) operations during assigned shifts as sole dispatcher for law enforcement, EMS, and fire services
• Operated IMC CAD system for dispatching, incident tracking, and documentation.
• Handled emergency 911, non-emergency, and business calls assessing problems and identifying appropriate response.
• Applied deep knowledge of multi-jurisdictional protocols to support mutual aid coordination.
• Served as a liaison between stakeholders and maintained working relationships across public municipal and private sector services.
• Handled sensitive information such as NCIC/LEAPS database search results for warrants, stolen vehicles, missing persons, and criminal histories with strict confidentiality.

• Monitored detained individuals in compliance with departmental procedures  
• Maintained Emergency Medical Dispatch (EMD) certification; managed simultaneous call-taking and unit dispatch  
• Handled administrative logistics including supply inventory, correspondence distribution, and public-facing interactions to support daily operations  
• Performed additional duties to advance departmental goals and ensure operational efficiency 

• Developed, organized, and implemented diverse community programs and events to engage patrons and address the varied needs of the local population.
• Conducted outreach initiatives to build collaborations within the town, enhancing library services and strengthening community relationships.
• Managed the processing of new library acquisitions and ongoing weeding of the library's collection
• Responsible for submitting and managing all COMCAT and WORLDCAT transactions.
• Proficient in Assabet Interactivc, assisting the staff and website visitors
• Cataloged all new materials accurately in the library system 
• Expanded and restructured the Library of Things collection, proposing and meeting a budget, researching, purchasing, and processing new items,  and creating standardized staff protocols for managing the collection
• Designed promotional content using Canva and Design for use on social media, library e-newsletters, website, and for physical display; analyzed performance metrics to optimize engagement strategies.
• Monitored community feedback on library services and programs to identify opportunities for improvement and innovation in service delivery.

• Oversaw logistics from sourcing to delivery.
• Expert in spreadsheets, databases, and related tools.
• Streamlined workflows using CRM platforms.
• Resolved customer issues with consistently positive feedback.
• Advised small businesses on digital growth strategies.
• Researched market trends and pricing.
• Applied SEO across listings and social media to boost traffic.

• Conducted market research on a potential new product line. Authored and distributed survey using SurveyMonkey. Analyzed the data and presented to management.
• Created new records and indexing using Sears and Dewey Classification Systems.
• Reformatted designation and record metadata

• Advanced user of Microsoft Office Suite and SharePoint for workflow optimization.
•  Delivered succinct market and competitive intelligence reports on any topic as requested
• Analyzed medical device industry partnership models and consortia to identify strategic collaboration opportunities.
• Researched trends and opportunities in neo-manufacturing and MEMS (Micro-Electromechanical Systems).
• Explored tools like Evernote to organize information and demonstrated their features and potential benefits to the team.

• Conducted extensive prospect research using special library materials and databases
• Author of multiple reports summarizing assigned research requested by departmental personnel. 
• Established a Zotero database for the library to track citations associated with internal written prospect research documents