MLIS - Master Library & Information Science
20122014
Master of Arts Political Science
20072010
University of Hawai'i @Manoa
Comparative Politics & Intl Affairs - with Honors
Bachelor of Science Anthropology / Minors English & History
20002004
Northeastern University
Magna Cum Laude
NCAA Division I Scholarship Athlete - Women's Soccer
Emergency Communications Officer
September 2023Current
Town of Ipswich Police & Fire
- Supervised Emergency Communication Center (ECC) operations during assigned shifts as sole dispatcher for law enforcement, EMS, and fire services
- Operated IMC CAD system for dispatching, incident tracking, and documentation.
- Handled 911, non-emergency, and TTY calls, ensuring accurate classification and rapid response coordination.
- Applied deep knowledge of multi-jurisdictional protocols to support mutual aid coordination.
- Performed NCIC/LEAPS database searches for warrants, stolen vehicles, missing persons, and criminal histories with strict confidentiality.
Emergency Dispatcher & Public Saftey Communications
April 2021August 2024
Town's of Rowley & Newbury
- Monitored detained individuals in compliance with departmental procedures
- Maintained Emergency Medical Dispatch (EMD) certification; managed simultaneous call-taking and unit dispatch
- Handled administrative logistics including supply inventory, correspondence distribution, and public-facing interactions to support daily operations
- Performed additional duties to advance departmental goals and ensure operational efficiency
Adult Services Librarian
August 2021August 2022
Rowley Public Library
- Developed, organized, and implemented diverse community programs and events to engage patrons and address the varied needs of the local population.
- Conducted outreach initiatives to build collaborations within the town, enhancing library services and strengthening community relationships.
- Managed the processing of new library acquisitions and ongoing weeding of the library's collection
- Responsible for submitting and managing all COMCAT and WORLDCAT transactions.
- Proficient in Assabet Interactivc, assisting the staff and website visitors
- Cataloged all new materials accurately in the library system
- Expanded and restructured the Library of Things collection, proposing and meeting a budget, researching, purchasing, and processing new items, and creating standardized staff protocols for managing the collection
- Designed promotional content using Canva and Design for use on social media, library e-newsletters, website, and for physical display; analyzed performance metrics to optimize engagement strategies.
- Monitored community feedback on library services and programs to identify opportunities for improvement and innovation in service delivery.
Digital Strategy Consultant & E-commerce Business Owner
May 2015August 2022
- Oversaw logistics from sourcing to delivery.
- Expert in spreadsheets, databases, and related tools.
- Streamlined workflows using CRM platforms.
- Resolved customer issues with consistently positive feedback.
- Advised small businesses on digital growth strategies.
- Researched market trends and pricing.
- Applied SEO across listings and social media to boost traffic.
Product Support - Collection Development and Librarian Resources
November 2015July 2015
EBSCO Information Services
- Conducted market research on a potential new product line. Authored and distributed survey using SurveyMonkey. Analyzed the data and presented to management.
- Created new records and indexing using Sears and Dewey Classification Systems.
- Reformatted designation and record metadata
Special Corporate Librarian
January 2014May 2014
Draper Laboratory
- Advanced user of Microsoft Office Suite and SharePoint for workflow optimization.
- Delivered succinct market and competitive intelligence reports on any topic as requested
- Analyzed medical device industry partnership models and consortia to identify strategic collaboration opportunities.
- Researched trends and opportunities in neo-manufacturing and MEMS (Micro-Electromechanical Systems).
- Explored tools like Evernote to organize information and demonstrated their features and potential benefits to the team.
Prospect Researcher
June 2013August 2013
Harvard University, Alumni Affairs & Development
- Conducted extensive prospect research using special library materials and databases
- Author of multiple reports summarizing assigned research requested by departmental personnel.
- Established a Zotero database for the library to track citations associated with internal written prospect research documents