Liz Urbanczyk

Magna Cum Laude

Comparative Politics & Intl Affairs - with Honors

Graduated with High Honors

NCAA Division I Scholarship Athlete - Women's Soccer 

• Supervised Emergency Communication Center (ECC) operations during assigned shifts as the sole dispatcher for law enforcement, EMS, fire services, and utilities.
• Coordinated and monitored incidents, personnel, and assets to ensure efficient emergency response.
• Made decisive choices with limited information and confidently adapted as incidents shifted dramatically and without warning.
• Operated IMC CAD system for dispatching, incident tracking, and comprehensive documentation.
• Handled emergency 911 calls, non-emergency inquiries, and business communications by assessing issues and assigning appropriate responses.
• Applied extensive knowledge of multi-jurisdictional protocols to facilitate mutual aid coordination and devise solutions to critical resource-sharing challenges.
• Managed sensitive information with strict confidentiality, conducting NCIC/LEAPS database searches related to warrants, stolen vehicles, missing persons, and criminal histories.

• Oversight of detained individuals conducted in adherence to departmental procedures to ensure safety and compliance.
• Maintenance of Emergency Medical Dispatch (EMD) certification; simultaneous execution of call-taking and unit dispatch supported operational effectiveness.
• Coordination of administrative logistics, including supply inventory management, correspondence distribution, and public-facing interactions to facilitate seamless daily operations.

• Developed, organized, and implemented diverse community programs and events to engage patrons and address the varied needs of the local population.
• Conducted outreach initiatives to build collaborations within the town, enhancing library services and strengthening community relationships.
• Managed the processing of new library acquisitions and ongoing weeding of the library's collection
• Responsible for submitting and managing all COMCAT and WORLDCAT transactions.
• Proficient in Assabet Interactivc, Constant Contact, WorldCat, ComCat, Clio, and OCLC, Wordpress
• Cataloged all new materials accurately in the library system 
• Expanded and restructured the Library of Things collection, proposing and meeting a budget, researching, purchasing, and processing new items,  and creating standardized staff protocols for managing the collection
• Designed original content using Canva and Designer for use on social media, in library e-newsletters, the website, and for physical display; analyzed performance metrics to optimize engagement strategies.
• Monitored community feedback on library services and programs to identify opportunities for improvement and innovation in service delivery.

• Managed logistics operations from sourcing to final delivery in a rapidly evolving e-commerce landscape of Etsy, eBay, Amazon, and smaller local markets
• Optimized workflows and processes through the advanced utilization of CRM platforms such as Salesforce and HubSpot.
• Conducted market research on trends and pricing, contributing to data-driven business decisions and content optimization strategies.
• Applied SEO techniques to listings and social media channels, driving increased traffic and engagement; utilized tools like Google Analytics for analysis and training purposes.

• Conducted market research on a potential new product line. Authored and distributed survey using SurveyMonkey. Analyzed the data and presented to management.
• Created new records and indexing using Sears and Dewey Classification Systems.
• Reformatted designation and record metadata

• Advanced user of Microsoft Office Suite and SharePoint for workflow optimization.
•  Delivered succinct market and competitive intelligence reports on any topic as requested
• Analyzed medical device industry partnership models and consortia to identify strategic collaboration opportunities.
• Researched trends and opportunities in neo-manufacturing and MEMS (Micro-Electromechanical Systems).
• Explored tools like Evernote to organize information and demonstrated their features and potential benefits to the team.

• Conducted extensive prospect research using special library materials and databases
• Author of multiple reports summarizing assigned research requested by departmental personnel. 
• Established a Zotero database for the library to track citations associated with internal written prospect research documents