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Education

MLIS - Master Library & Information Science

20122014
Simmons University

Magna Cum Laude

Master of Arts Political Science

20072010
University of Hawai'i @Manoa

Comparative Politics & Intl Affairs - with Honors

Bachelor of Science Anthropology / Minors English & History

20002004
Northeastern University

Magna Cum Laude

NCAA Division I Scholarship Athlete - Women's Soccer 

Experience

Emergency Communications Officer

September 2023Current
Town of Ipswich Police & Fire
  • Supervised Emergency Communication Center (ECC) operations during assigned shifts as sole dispatcher for law enforcement, EMS, and fire services
  • Operated IMC CAD system for dispatching, incident tracking, and documentation.
  • Handled 911, non-emergency, and TTY calls, ensuring accurate classification and rapid response coordination.
  • Applied deep knowledge of multi-jurisdictional protocols to support mutual aid coordination.
  • Performed NCIC/LEAPS database searches for warrants, stolen vehicles, missing persons, and criminal histories with strict confidentiality.

Emergency Dispatcher & Public Saftey Communications

April 2021August 2024
Town's of Rowley & Newbury
  • Monitored detained individuals in compliance with departmental procedures  
  • Maintained Emergency Medical Dispatch (EMD) certification; managed simultaneous call-taking and unit dispatch  
  • Handled administrative logistics including supply inventory, correspondence distribution, and public-facing interactions to support daily operations  
  • Performed additional duties to advance departmental goals and ensure operational efficiency 

Adult Services Librarian

August 2021August 2022
Rowley Public Library
  • Developed, organized, and implemented diverse community programs and events to engage patrons and address the varied needs of the local population.
  • Conducted outreach initiatives to build collaborations within the town, enhancing library services and strengthening community relationships.
  • Managed the processing of new library acquisitions and ongoing weeding of the library's collection
  • Responsible for submitting and managing all COMCAT and WORLDCAT transactions.
  • Proficient in Assabet Interactivc, assisting the staff and website visitors
  • Cataloged all new materials accurately in the library system 
  • Expanded and restructured the Library of Things collection, proposing and meeting a budget, researching, purchasing, and processing new items,  and creating standardized staff protocols for managing the collection
  • Designed promotional content using Canva and Design for use on social media, library e-newsletters, website, and for physical display; analyzed performance metrics to optimize engagement strategies.
  • Monitored community feedback on library services and programs to identify opportunities for improvement and innovation in service delivery.

Digital Strategy Consultant & E-commerce Business Owner

May 2015August 2022
  • Oversaw logistics from sourcing to delivery.
  • Expert in spreadsheets, databases, and related tools.
  • Streamlined workflows using CRM platforms.
  • Resolved customer issues with consistently positive feedback.
  • Advised small businesses on digital growth strategies.
  • Researched market trends and pricing.
  • Applied SEO across listings and social media to boost traffic.

Product Support - Collection Development and Librarian Resources

November 2015July 2015
EBSCO Information Services
  • Conducted market research on a potential new product line. Authored and distributed survey using SurveyMonkey. Analyzed the data and presented to management.
  • Created new records and indexing using Sears and Dewey Classification Systems.
  • Reformatted designation and record metadata

Special Corporate Librarian

January 2014May 2014
Draper Laboratory
  • Advanced user of Microsoft Office Suite and SharePoint for workflow optimization.
  •  Delivered succinct market and competitive intelligence reports on any topic as requested
  • Analyzed medical device industry partnership models and consortia to identify strategic collaboration opportunities.
  • Researched trends and opportunities in neo-manufacturing and MEMS (Micro-Electromechanical Systems).
  • Explored tools like Evernote to organize information and demonstrated their features and potential benefits to the team.

Prospect Researcher

June 2013August 2013
Harvard University, Alumni Affairs & Development
  • Conducted extensive prospect research using special library materials and databases
  • Author of multiple reports summarizing assigned research requested by departmental personnel. 
  • Established a Zotero database for the library to track citations associated with internal written prospect research documents

Awards

  • James Matarazzo Scholarship Simmons Graduate School of Library and Information Science ('13 & '14)
  • US Navy Pacific Fleet Memorial Association - Bowfin Submarine Memorial Scholarship Recipient ('07 & '09)
  • Co-chair Department Awards, Grants, & Hiring Committee - UN@Manoa 

Certification

  • Commonwealth of Massachusetts – Ethics Training
  • Seabrook, NH – Nuclear Power Plant Emergency Planning Zone Training
  • Criminal Justice Information Systems (CJIS) & (NCIC)
  • First Responder CPR/First Aid
  • Emergency Medical Dispatch Certification 
  • CrimeTracer User Training
  • Next Gen E-911
  • APCO Public Safety Telecommunicator
  • Introduction to Incident Command System, IS-100 - FEMA