Liz Urbanczyk

Magna Cum Laude

Comparative Politics & Intl Affairs - with Honors

Anthropology & double minors English/History with High Honors

• Supervised operations of the Emergency Communication Center (ECC) during assigned shifts, facilitating emergency and non-emergency communications as the sole dispatcher for law enforcement, EMS, and fire services.
• Processed and prioritized incoming emergency 911, non-emergency, and TTY calls for service, ensuring accurate classification and appropriate response coordination.
• Operated IMC CAD system for resource deployment, incident tracking, and comprehensive documentation of emergency activity.
• Utilized extensive knowledge of local, state, regional, and national operating procedures to ensure seamless coordination with mutual aid protocols.
• Conducted database searches in NCIC/LEAPS systems to retrieve or create records related to stolen vehicles, warrants, missing persons, driver information, vehicle registrations, and criminal histories while preserving confidentiality.
• Earned certifications such as Massachusetts NG911, APCO Public Safety Telecommunicator, First Responder CPR/First Aid, and completed Commonwealth of Massachusetts Ethics Training.

• Responsible for monitoring detained individuals in adherence with established department procedures 
• Maintained certification and performed Emergency Medical Dispatch (EMD) services, simultaneously managing call-taking and unit dispatch
• Assisted in the management of administrative logistics, including supply inventory, correspondence distribution, and face-to-face interaction with the public to ensure seamless daily operations.
• Fulfilled additional duties as required to support departmental objectives and maintain operational efficiency.

• Developed, organized, and implemented diverse community programs and events to engage patrons and address the varied needs of the local population.
• Conducted outreach initiatives to build collaborations within the town, enhancing library services and strengthening community relationships.
• Managed the processing of new library acquisitions and ongoing weeding of the library's collection
• Responsible for submitting and managing all COMCAT and WORLDCAT transactions.
• Proficient in Assabet Interactivc, assisting the staff and website visitors
• Cataloged all new materials accurately in the library system 
• Expanded and restructured the Library of Things collection, proposing and meeting a budget, researching, purchasing, and processing new items,  and creating standardized staff protocols for managing the collection
• Designed promotional content using Canva and Design for use on social media, library e-newsletters, website, and for physical display; analyzed performance metrics to optimize engagement strategies.
• Monitored community feedback on library services and programs to identify opportunities for improvement and innovation in service delivery.

• Development, optimization, and management of end-to-end logistics to ensure seamless product flow from sourcing to customer delivery
• Sophisticated knowledge of spreadsheets, databases, and associated platforms.
• Utilization of CRM platforms to implement streamlined and efficient operational workflows
• Provided exceptional customer service, resolving unique problems, and maintaining consistently positive feedback across all platforms.
• Consultation for small businesses on digital strategies, focusing on enhancing online presence and achieving measurable growth 
• Execution of market research to identify trending products and pricing
• Implemented search engine optimization (SEO) strategies across product listings, tags, categories, and social media channels to increase visibility and drive traffic.

• Conducted market research on a potential new product line. Authored and distributed survey using SurveyMonkey. Analyzed the data and presented to management.
• Created new records and indexing using Sears and Dewey Classification Systems.
• Reformatted designation and record metadata

• Advanced user of Microsoft Office Suite and SharePoint for workflow optimization.
•  Delivered succinct market and competitive intelligence reports on any topic as requested
• Analyzed medical device industry partnership models and consortia to identify strategic collaboration opportunities.
• Researched trends and opportunities in neo-manufacturing and MEMS (Micro-Electromechanical Systems).
• Explored tools like Evernote to organize information and demonstrated their features and potential benefits to the team.

• Conducted extensive prospect research using special library materials and databases
• Author of multiple reports summarizing assigned research requested by departmental personnel. 
• Established a Zotero database for the library to track citations associated with internal written prospect research documents