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Career summary

High ability to multi-task and provide efficient resolution to conflict with customers to maintain loyalty and return business for long term growth. Effectively cross train personnel to maximize labor cost and low employee turnover. Reduced food, liquor and supply cost significantly and maintained a consistent cost by implementing standards and inventory control. Created well-rounded seasonal menus coordinating and training front and back of house staff to maintain standards in a setting with great consideration to budget, food quality, cleanliness, and safety codes. 

Work experience

20152016

Social Media Specialist, Bar Supervisor, Server, Marketing Director

Wigwam Resort Baudette, MN

Combine my experience and requests from customers to create events in the and outside the resort that will draw in new and repeat guests to set us apart from others in the surrounding area.  Oversee employees to make sure they are comfortable in their position to ensure a positive outcome.  Do all marketing and advertising for the resort and events.  Create daily and weekly specials for lodging, bar, and kitchen.  Work with live entertainment to schedule and plan shows for the bar.  Manage and work out live entertainment budget.  Resolve any issue that may arrive with customers regarding fishing, lodging, kitchen, or bar while on shift.  As well as operational and administrative duties. 

20142015

Head Bartender

Morris Point Resort Baudette, MN

Maintain professional and courteous atmosphere. Efficient in analyzing the stock and supplies on routine basis. Responsible for operating the bar, cash flow, and inventory efficiently.

20122014

Kitchen Manager

Riverbend Resort

All daily operations of our kitchen and training staff to ensure the safety and sanitary of food and kitchen. Created our farm to kitchen menu using our locally grown food purchased at the farmers market and served fresh on our menu.  Produced more gross sales and up sales training FOH on the POS system after personally adding and organizing the system for a more profitable margin.  Kept our labor costs within budget each season along with taking apart and maintaining seasonal cleaning throughout. 

20092011

General Manager

Subway Restaurant

Exceeded restaurant sales goals, increased customer satisfaction through targeted customer surveys, and implementing top 5 recommendations continued to maintain each quarterly gross labor costs and cost of goods below the targeted goal with awarded bonuses.  Continuously training employees on companies brand request to change and add to their requests between products, verbage, functions, and layout to maintain the same experience throughout any brand they enter.

20062009

Kitchen Manager, Server, Bartender, Front Desk

Wigwam Resort

Maintain cost of goods, ordering, scheduling employees. Preparing menu items, creating dishes, oversee operations in bar kitchen as well with back of house kitchen. Work throughout the resort to maintain the atmosphere and hospitality of our guests at the resort Ageless Care Options Roseau, MN Certified Nursing Assistant, Home Health Aide, Personal Care Assistant Provided nursing and nursing related services in the clients' home. Maintained their independence while assisting with everyday tasks. Transport for errands and appointments. Provided routine care to patients, administered medication, and insulin injections. Helped with all homemaker tasks to ensure independence in residency

Education

20012005

Diploma

Lake of the Woods Secondary

High School

20052006

Culinary Certificate

Le Cordon Bleu Mendota Heights, MN

Culinary Arts

20062008

AAS

Northwest Technical College Bemidji, MN

Supervisory Managment

Skills

Hospitality    Guest Relations    Sales & Marketing Management      Social Media Marketing

Hotel Operations    Purchase & Inventory Control    Ensure Health & Safety Regulation 

Creative Food & Beverage Menus    Negotiate Contracts with Vendors & Entertainers 

Event Management & Planning

Skills training

  • Alcohol Serving Training from Lake of the Woods County Prevention Coalition Certificate 
  • Serve Safe Training        
  • Red Cross First Aid & CPR Certified