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Summary

Diligent and seasoned Human Resources Generalist with over six years of hands-on experience in organizational compliance. Skilled in developing, implementing, and managing comprehensive compliance programs to ensure adherence to regulatory standards and internal policies. Proficient in conducting meticulous audits, delivering engaging compliance training sessions, and driving operational excellence. Committed to safeguarding organizational integrity through proactive compliance initiative

Work experience

Recruiter

20212023
Kelly Services
  • Successfully sourced and identified top talent in the Professional and Light Industrial sectors for large strategic customers, resulting in successful placements and client satisfaction.
  • Managed full cycle recruiting process, including sourcing, screening, interviewing, and onboarding, ensuring timely and efficient filling of roles.
  • Developed collaborative relationships with internal and external stakeholders, improving overall fill rate by 10% year over year.
  • Conducted thorough job analysis for external clients, resulting in improved employee attraction and accurately aligned job descriptions, specifications, and requirements.
  • Conducted pre-employment screenings, including E-Verify, background checks, and onboarding documentation, reducing the likelihood of talent fall-off by 20%.
  • Accurately maintained records of viable talent in an applicant pool using the Bullhorn applicant tracking system, decreasing time-to-fill by 30%.
  • Consistently met KPI goals established by leadership, demonstrating a commitment to achieving results and exceeding expectations.

Talent Acquisition Clerk

20212021
MAU Workforce Solutions
  • Executed and continuously improved full-cycle recruiting and staffing procedures, enhancing process efficiency and creating a more user-friendly recruiting experience, resulting in a decrease in applicant fall-off.
  • Assisted in facilitating new-hire orientation and onboarding, ensuring seamless integration of new employees into their roles and responsibilities.
  • Conducted employment verification and ensured compliance through the use of E-Verify, mitigating the risk of employing unqualified candidates.
  • Implemented and maintained a database for applicant information, enabling timely contact and reducing employee wait time by 50%.
  • Successfully managed records in a remote applicant tracking system, eliminating duplicates and inaccuracies, and ensuring easy access to personnel files.

Customer Success Specialist

20202021
Wells Fargo
  • Provided exceptional customer support and solutions for a large financial institution, handling inbound calls related to tech support and banking inquiries.
  • Successfully de-escalated over 100 high-intensity account inquiries and requests daily, ensuring a positive client account experience.
  • Consistently met and exceeded performance targets for customer satisfaction, response time, and first-contact resolution, demonstrating a commitment to delivering high-quality service.
  • Educated and assisted customers in achieving financial success, maintaining a 99% accuracy rate in utilizing the company's CRM systems for documentation.
  • Offered appropriate solutions and low-level technical support, proficiently navigating multiple computer systems to address customer needs.
  • Consistently demonstrated a strong work ethic and commitment to personal and professional growth, actively seeking opportunities for self-improvement and development.

Talent Acquisition Associate

20162019
Delta Airlines Global Services
  • Oversaw talent acquisition and payroll management for the Ramp, Cargo, and Airlines Operations departments at CAE (Columbia, SC) airport, ensuring efficient and effective staffing and payroll processes.
  • Increased talent attraction to open roles by publishing requisitions on public job boards, resulting in a larger pool of qualified candidates.
  • Maintained accurate and organized employee files in compliance with company record retention policies, ensuring easy access to necessary information.
  • Facilitated seamless onboarding and employee compliance through the implementation of E-Verify and coordination of pre-employment screenings.
  • Scheduled and coordinated various pre-employment screenings, including drug screenings, hearing tests, new hire training, and onboarding activities.
  • Collaborated with airport employees to obtain security clearance approval for new hires, facilitating the acquisition of Security Identification Display Area (SIDA) Badges.

Intake Specialist

20172018
South Carolina Department of Social Services
  • Responded to approximately 200 high-intensity inquiries per month regarding child/adult abuse or neglect within the state of South Carolina, demonstrating exceptional communication and problem-solving skills.
  • Developed and implemented comprehensive training programs for incoming intake specialists, resulting in increased productivity and seamless integration of new recruits.
  • Assessed eligibility for case determination and case management, ensuring proper delegation within the organization and efficient allocation of resources.
  • Managed inbound calls, accurately determining the need for intervention by the appropriate channels, thus eliminating unnecessary intervention based on South Carolina Family and Criminal Law.
  • Maintained clear and concise documentation, adhering to established protocols and guidelines, ensuring accuracy and consistency in case management.
  • Demonstrated a deep understanding of South Carolina Family and Criminal Law, effectively applying legal knowledge to make informed decisions regarding intervention and case management.

Program Assistant

March 2017October 2017
South Carolina Primary Healthcare Association
  • Collaborated with Outreach Coordinators to organize and execute monthly special events, effectively reducing health disparities statewide.
  • Created and implemented efficient filing systems for eligible patients, streamlining the intake process and improving program efficiency.
  • Utilized ICD-9 and ICD-10 coding and medical terminology to accurately bill insurance claims, minimizing errors and maximizing reimbursement.
  • Assisted with the prior authorization process, ensuring insurance coverage for patients and facilitating timely access to healthcare services.
  • Conducted monthly audits of new patients, verifying the accuracy of information received and reducing errors by 10%.
  • Diligently proofread all documentation and reports, ensuring accuracy and professionalism in all communications.

Skills

Database Management
Communication and Interpersonal Skills
Stakeholder Relationship Management
Employee Onboarding
Regulatory Compliance
Talent Acquisition
Payroll Management
Compliance Protocols (E-Verify, Background Checks)

Education

Master of Business Administration - Human Resource Management

20232026
Columbia Southern University

Bachelor of Arts - International Relations

20132017
University of South Carolina