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Professional Summary

  • Seasoned professional with over 20 years of experience in consumer and business sales, with a focus on business development while managing highly effective teams and providing exceptional customer service. 
  • Proven leadership and administrative qualifications include program development, coordinating and scheduling,  staff supervision and management. 
  • Recognized as an excellent trainer/preceptor with the ability to lead and motivate others to higher levels of performance. 
  • 2013-2016 -  Achieved highest gross revenue per sale consistently every month and the highest Customer Satisfaction Index of 98.5. 
  • 2003-2013 - Increased gross revenue annually while cutting costs, increasing profits and maximizing efficiency and productivity. 

Computer Skills

  • Microsoft Office (MS Word, Excel, Outlook, Powerpoint)
  • Dealer Socket
  • Quest Glass Quote Software
  • e-Premier
  • e-Commerce
  • Glass Connect

Core Values and Expertise

  • Ability to provide Business Development leadership expanding into new markets while penetrating core markets.
  • Negotiate with customers, employees, management at all levels to achieve profitability and meet client needs.
  • Highly experienced in new business development and vendor management, including prospecting, networking,  negotiating, and securing new business relationships.
  • Extremely customer focused by specializing in improving critical business operations, new marketing trends and flexibility. 
  • Recognized as a vital contribution to the sales team by providing great customer focus, good communication skills, with the ability to work on cross functional teams to ensure operational resources are collaborating to exceed customer expectations.

Work experience

BMW Genius Product Specialist

Camp BMW - Spokane, WA
    • Assists buyers in making an educated decision by carefully questioning with needs based analysis to find the proper vehicle for the consumer, negotiating and closing deals,  and staying up to date on all current certifications and product knowledge to assist buyers in comparative shopping.

    • Recognized for maintaining highest gross revenue per sale consistently every month. 
    • Achieved the highest Customer Satisfaction Index of 98.5. 

    Store Manager/Auto Glass Technician

    Grizzly Glass Centers - Spokane Valley, WA
    • Oversees the day to day operation of the store including open and closing procedures, work order management, providing high levels of customer service, daily scheduling, inventory management and proper cash handling.
    • Motivates, develops, trains, and recruits a team of talented technicians to ensure every technician is certified and performing quality installs and/or repairs on every job. 
    • Negotiated with wholesaler vendors to purchase inventory and products to sufficiently service customers, ensure efficiency while keeping in line with the budget.

      Store Manager/Auto Glass Technician

      Auto Glass Plus - Bremerton, WA & Poulsbo, WA
      • Aggressively pursue sales opportunities in the locations business community including local schools, hospitals, and municipalities among others.
      • Analyzed monthly financial statements and budget and made improvements taking the Poulsbo location from being in red to in the black and increasing revenue.
      • Negotiated with wholesaler vendors to purchase inventory and products to sufficiently service customers, ensure efficiency while keeping in line with the budget.
      • Proactive coaching and development of team members to ensure success in their respective roles and development into the future leaders of the organization.

      Customer Service Representative/Driver

      Pilkington - Seattle, WA
      • Responsible for answering phones promptly and professionally, accurately processing customer orders, handling customer needs, and promoting the Company’s product offering and promotions while maintaining good customer relations at all times. 
      • Duties involved using our computer system for product inquiry, product receiving and order processing and delivering products to customers.

      Fabrication and Installation Technician

      Kartak Glass Corporation - Everett, WA
      • Installed, repaired and replaced custom mirrors, plate glass, shower doors and other residential glass products.


      Lead Warehouse Supervisor/Driver

      Trans America Glass - Seattle, WA
      • Maintained overall responsibility for the warehouse location including overseeing fleet, quality and material handling, auto glass installation and repair.
      • Inventory control, stocking and scheduling of deliveries for 13 different routes covering all of Western Washington.


      Increasing Your Profit without Increasing Your Price

      Mygrant Glass Company

      Essex ARG Qualified Training Certificate # 116-1234803

      Essex ARG

      Sika Quality Phone Skills


      NGA Certified Auto Glass Technician

      National Glass Association