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Skills

  • Operations
  • Data & Reporting
  • Product Management
  • Pricing & Packaging
  • Sales & Marketing
  • Vendor Management
  • Financial Analysis

PREVIOUS EMPLOYERS

  • Comcast NBC Universal
  • Performance Food Group
  • The Sports Authority
  • Barclays Bank PLC

About me

I enjoy traveling, sports and spending time with family and friends.

Richard Mays

Professional Profile

Richard is a Consultant at Sand Cherry Associates, with expertise in operations, data & analytics and program management, spanning the broadband, telecom, wireless and new media verticals. Richard is an integral part of our firm's ongoing success in the design and delivery of strategic customer-centric initiatives through digitally-native, data-empowered solutions.

Richard has directed multiple initiatives in complex, heavily matrixed environments using an analytical, data informed approach to identify improvement opportunities and drive critical decisions. Richard’s work has resulted in more streamlined and automated approaches which in turn has increased revenue and reduced operating costs. His most recent work has focused on redesigning sales order processes and optimizing vendor support functions.

Prior to Sand Cherry Associates, Richard held Sr. Management roles in product management, implementation management, operations and vendor management at Comcast NBC Universal.

Professional EXPERIENCE

Process Optimization: Performed in depth root cause analysis to identify multiple process inefficiencies and cost saving opportunities within vendor management programs. Reprioritized workstreams based on organizational KPI’s, replaced manual work tasks with automated solutions, partnered with engineering teams to remedy common error causes and negotiated updated statements of work to realize cost savings.

Program/Implementation Management: Led numerous high impact projects, including price restructure events, tool launches and a billing system migration. Using project delivery methodology to gather requirements, stakeholder control calls and provide clear communication throughout execution of the project plan. 

Operations Transformation: Worked with a Fortune 50 company to identify and eliminate system and/or process errors which caused order failures across all lines of business. Partnered cross functionally with data architects, policy leads and tools teams to develop reporting, perform testing, and remove friction points from the sales process. Regularly presented recommendations to executive leadership, executed change management plans and prioritized development sprint tasks based on the severity of issues.

Data & Analytics: Led a team of data analysts to manage performance of sales support teams. Created actionable insights to highlight agent performance to KPI's, designed score cards and drove strategic behaviors to align with organization goals.

Product Management: Wireless and home security product management with Xfinity. Collaborated with cross functional teams to develop and implement new product features and resolve operational issues. Led multiple projects including new product introductions (NPI), pricing and packaging updates, developed go-to-market strategies, analyzed promotion effectiveness, facilitated sales channel training sessions, managed communications and created reporting dashboards to support executive updates.

EDUCATION & Certifications

  • Chartered Insurance Institute - Financial Planning (FPC I,II,III & CF6), London UK
  • Cornell University - AGILE leadership certification