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Executive Summary

A proven Information Technology “turn-around” executive and “change agent” with a return on investment (ROI) focus, business risk avoidance (business resumption and cyber security implementations), and quantifiable customer satisfaction. Specialized in strategic/tactical logistics, Sarbanes-Oxley compliance, ITIL implementations, and technology infrastructure.

Career Highlights

  • Federal Communications Commission (FCC) – Chief Information Officer, Federal Agent, Career Senior Executive Service (SES)
  • US Small Business Administration (SBA) – Presidential Appointee, Chief Information Officer, and Chief Privacy Officer
  • White House Office of Science and Technology Policy (OSTP) – International Data Policy Workgroup and Ideation Workgroup
  • White House and Department of Homeland Security (DHS) – Einstein 3 Cyber Security Inter-agency Working Group Member
  • Federal CIO Executive Council – Co-Chair Information Technology Workforce Committee – Government Wide IT Workforce
  • Federal CIO Small Agency Council – Co-Chair of the Mobility/Bring Your Own Device (BYOD) Committee
  • Federal Bureau of Investigation (FBI) – Special Inter-agency Working Group Leader – Knowledge Management (KM) Leader
  • US Senate – Cyber Collaboration Working Group Leader – Top Secret Level Briefings and Participation
  • National Security Agency (NSA) Red Team/Blue Team (REBL) – Cyber Security Key Speaker and Presentation with Booz Allen
  • Information Security and Privacy Board (ISPAB) – Advised Secretary of the Department of Commerce and White House
  • United Nations (UN) – Presented Agile Innovation Roll-out to the UN Assistant Secretary General and CIO
  • Australian Parliament – Mobility and Cyber Security Key Speaker and Panelist in Canberra, Australia
  • Massachusetts Institute of Technology (MIT) – Public/Private Mobility and Cyber Security Panelist
  • Information Technology & Innovation Foundation – Think Tank Advisor and Innovator – Apple, Google, Facebook, IBM, AT&T
  • Sri Sathya Sai Institute of Higher Learning – School of Business Management – Innovation Key Speaker in Puttaparthi, India
  • Society of Information Management (SIM) – Advisory Board Member – Keynote Speaker
  • Government Technology Research Alliance (GTRA) – Advisory Board Member – Keynote Speaker
  • GOOD Technology (Mobile Devices) – Advisory Board Member
  • Georgetown Law Technology Board of Directors – Founding Board Member

Management Overview

  • Managed 300+ Employees and Consultants - 8 CIO Subsidiary Direct Reports
  • $200+ Million Public Sector IT Portfolio and $60 Million Budget
  • Customer Relationship Management (CRM) Accelerated Agile Deployment – 1,100 Users, 50 States, Geospatial, Mobile Devices
  • Enterprise Resources Planning (ERP) Design, Selection, and Implementation – SAP R/3, Peoplesoft, J.D. Edwards, Lawson
  • Founded Human Resources/Recruiting Solutions Service Delivery Company for Fortune 100 and Secondary Markets
  • International Service Provider in Hong Kong, Singapore, Argentina, Australia, Colombia, England, Mexico, Canada

Technology Focus

  • Cyber Security
  • Mobile Devices (BYOD)
  • Cloud
  • Virtual Desktop Infrastructure (VDI)
  • Data Center Consolidation
  • Unified Communications (UC)/VoIP
  • Business Intelligence (BI)
  • Geospatial Mapping
  • Server Virtualization
  • Web/Application Development
  • Information Assurance
  • Auditing/Compliance

Education

September 1994

B.A. Organizational Management

Eastern College

G.P.A.: 3.5/4.0

May 1992

A.S. Business Administration/Computer Science

Arcadia College

G.P.A.: 3.5/4.0

Spring 1986

International Studies

Pennsylvania International Consortium International Exchange Program

Oxford University, Oxford, England
Trinity College, Dublin, Ireland

Career History

January 2013Present

Principal

Robert B. Naylor Consulting, Washington, DC 20024

Left the FCC in anticipation of a $15 million contract award with the Defense Intelligence Agency (DIA), where I would initially be the DIA Program Manager for 9-12 months, then the CEO of a veteran owned cyber-security business, working directly with all the Chief
Information Officers in the Intelligence Community (CIA, NSA, NRO, ODNI, DIA, and others), as well as on another program with the Joint Chiefs of Staff at the Pentagon. With Sequestration and eventual government shut-down, the contract award was delayed, and as a result, I was told the DIA decided to place it on hold indefinitely. While waiting on a decision by the DIA, I have been consulting in the Intelligence Community (IC), focused on helping to bring very unique cyber-security tools (Advanced Persistent Threat/Botnet Detection and Real-time Network Traffic Analysis) to market that has been protecting the IC for the past 10 years and fills a gap in most defense in-depth strategies.

Provided consulting services to corporations and government entities on cyber-security best practices, IT organizational change management, waterfall to agile approach transformation, and IT management issues. Specific knowledge of how the US Federal
Government acquires, develops, and manages IT systems.

April 2011January 2013

Chief Information Officer (Career Senior Executive Service) – Top Secret SCI Clearance

Federal Communications Commission ($450 Million Federal Agency)
  • Responsible for approximately $200 Million IT Portfolio and $60 Million Agency IT Budget
  • Manage approximately 35 federal employees and 265 contractors/consultants
  • “Change Agent” for dysfunctional agency wide IT organization – Successfully improved customer service and key processes
  • Collaboration with FBI and Intelligence Community for Cyber Security, Continuity of
  • Government, and Knowledge Management
  • Collaboration with Intelligence Community for International Travel Equipment
  • Baseline/Review for High Risk International Travel
  • Initiated FCC Liaison role within NSA Cyber Command and Homeland Security Cyber Liaison
  • Implemented centralized agency project management methodology, including monthly customer satisfaction outreach/review
  • Presented Cyber Security Vision to the NIST Advisory Board
  • Cyber Security Small Business Wizard and collaboration with private sector on content
  • $10 million reprogramming funds for APT mitigation and cyber security improvements – new technology deployments from pilots to production, FireEye and Core Insight and Impact, as well as Big Fix
  • Released comprehensive Cyber Security Agency Policy, including Acceptable Use
  • PMO Revitalization with Clarity complete reconfiguration within 90 days to provide executive dashboards and transparency
  • Mobility Pilots with Citrix and VMware, BYOD, and GOOD Deployment
  • Represented FCC on Innovation Think Tank On-site Review at Google, IBM, AT&T, Verizon, Apple, Facebook, Bloom Energy, Yelp, and Autodesk
  • Broadcast Public Inspection File (Political File) – Focused Chief Data Officer on initiative and deliverables to accomplish with
    strong functionality and on budget (less than $500k) within 6 months
  • Exchange 2010 and Windows 7 Roll-out
  • Initiated Critical Business System Review/Enterprise Architecture/Portfolio Analysis for All FCC Major IT Systems
  • Initiated Stakeholder Involvement in Project Management Governance
  • Recompeted ALL IT Major Contracts, incorporating ITIL, PMO Standards, SLA’s,
  • Upfront 508 Compliance, and Staffing Refresh for the following contracts: (1) Programming Services, (2) Database management, (3) Security Operations, (4) Security Audit and Compliance, (5) Infrastructure Services, (6) Project Management
  • Initiated IT Staffing Reorganization. Brown Bag Lunches with authors and training professionals.
  • Significant efficiencies with application development (reduction from $23 million to $18 million in 2011, down to $16 million in 2012)
  • The following results were observed after applying Lean PMO, Kanban and High-tech High-touch:
    • 66% decrease in operations as percentage of budget
    • Successful transformation from Waterfall to Agile
    • 50% increase in delivery of new features
    • 20x decrease in production errors
    • 100% IT transparency into cost, schedule, risk, and tasks
    • 100% lead-time improvement
    • Over 90% customer satisfaction, measured by Net Promoter Score
  • Stronger Vendor Management and Oversight, including significantly improved Level Of Efforts (LOE’s) and reduction of Operations and Maintenance (O&M) from black hole of 70% to 30%
  • Transformation to Agile Development from Waterfall Approach
  • Provided Agile, SharePoint and ITIL Training for all IT Staff
  • Strong Relationship with USAC CIO – Reduced $20 million project to $8 million as a result of coordination between us
  • Coordinated New Financial Management System Options for USAC using FCC Framework
  • Improved Budgeting Process, Transparency, Unfunded Review and 2013/2014 Requests and Reductions
  • Initiated data center consolidation and cloud deployment assessment and planning activities, and ITIL Data Center Management
  • Worked with GSA and FCC Telecom to get Networx Transition Completed
  • Native Affairs Technology Deployment for iPads, iPhones, and Internet Cafes for Native American Reservations
  • Technology Experience Center Themes – Public Safety Event, Accessibility, IT Healthcare, and Satellite Internet
  • Increased API Development and Releases – Open House Developer’s Day
April 2009June 2010

Chief Information Officer/Chief Privacy Officer – Top Secret Clearance

United States Small Business Administration ($1 Billion Federal Agency)
  • Responsible for approximately $100 Million IT Portfolio and $30 Million Agency IT Budget
  • Managed approximately 75 federal employees and 150 contractors/consultants
  • Rapid implementation of a robust Customer Relationship Management system within 5 months from market research to field deployment for 1,100 users across 50 States with extensive geospatial coding/mapping, mobile devices and web integration
  • “Change Agent” for dysfunctional agency wide IT organization – Successfully improved customer service and key processes
  • Co-Chair of the IT Workforce Committee and member of the Federal CIO Executive Council
  • Member of White House Office of Science, Technology, and Innovations International Data Policy and Ideation Workgroups
  • SBA Representative for Junior Achievement
  • Implemented agency wide Audit Tracking and Accountability system that is currently being considered for use by the IG Council members – Presented to 13 Agency Inspector Generals and CIO Council IG Liaison – Presented to 28 agency CIO’s
  • Presented CRM, Audit Tracking, and Correspondence Management using consolidated Microsoft platform to the Federal CIO Council, International Atomic Energy Agency, and the United Nations Assistant Secretary General and CIO
  • Closed over 450 audits and audit related requests within 8 months
  • Implemented centralized agency project management methodology, including monthly customer satisfaction outreach/review
  • Rapid implementation of Microsoft technology agency wide roll-out and bandwidth upgrades/compression for 30 field locations
July 2008April 2009

Regional Information Technology Director – Northeast and Great Lakes Region

Obama for America National Campaign Headquarters ($800 Million Campaign Contributions)
  • “Cradle to grave” office technology responsibility for 350 offices out of 770 nationwide
  • Managed 9 State IT Directors and Deputies in 17 States and 6 Battle Ground States
  • Technology Deployment - networking, telecom, Internet, cellular, VoIP, computers, printers, copiers, e-mail, MS Office / Open Office, Microsoft XP and Ubuntu Linux
  • Vendor Management - CDW, Xerox, Verizon, AT&T, Sprint, Time Warner, Comcast, Apptix, HireDesk, nComputing
  • Rapid implementation of HireDesk Applicant Tracking Web (ASP) staffing system for Washington D.C. and Chicago Presidential Transition Teams
October 1999April 2009

Founder

Bay Breeze Technology Center, Incorporated, Nassawadox, Virginia 23413
  • Created an international professional services business for the Human Capital Management Industry, serving the Fortune 100 and others in both Human Resource Applicant Tracking Systems and Staffing Agency industries.
  • Provided full-time consulting services as an IT “turn-around” specialist, saving one organization over $700,000 in capital expenditures, contract negotiations, license renewals, in addition to proven productivity enhancements of over 30% improvement.

Major Engagements:

  • Enterprise UNIX Manager & Operations Integrator – Consultant (October 2004 – December 2006)
    • Sanofi-Aventis ($30 Billion Annual Revenue)
    • Bridgewater, New Jersey 08807
  • Chief Information Officer – Consultant (November 2002 – November 2003)
    • Solomon-Page Group LLC ($150 Million Annual Revenue)
    • New York, New York 10036
  • Chief Technology Officer – Consultant (January 2002 – November 2002)
    • The Judge Group ($150 Million Annual Revenue)
    • Bala Cynwyd, Pennsylvania 19004
March 1998January 2001

Vice-President of Technology and Information (B2B Development)

Personic Software, Incorporated ($30 Million Annual Revenue)
  • Created a B2B (Business to Business) Staffing Exchange between Hiring Organizations (HR Departments) and Staffing Agencies, including Vendor On Premise (VOP) and Sub-tier Suppliers, using HR-XML standards with Microsoft Active Server Pages (ASP) in an Application Service Provider (ASP) environment.
  • Considered a customer service “turn-around specialist” in that I was engaged to assist in resolving troubled accounts; i.e. within 30 days, a pending lawsuit from a major strategic customer was turned into a satisfied customer that immediately provided $800,000 in new sales.
July 1996March 1998

Chief Technology Officer (Arthur Andersen Information System Plan Manager)

CDI Corporation ($1.8 Billion Annual Revenue)
  • Responsible for all project planning, development, implementation, and budgeting, including managing direct staff (35+), field staff (225+), consultants (15+), and vendor relationships.
  • Managed Micro Systems Support, Operations, Networking, Help Desk, Hardware Break/Fix, and Purchasing Divisions.
  • Replaced all core computer software and hardware systems within 3 years, 45 projects budgeted at $27 million.
  • Standardization for 35 remote databases, 130 offices nationally, 1,100+ users, and design for new requirements.
  • Major projects managed included Payroll, Billing, AR, AP, GL, HR, EDI, Asset Management, and Time clock systems.
  • Saved over $20 million in Arthur Andersen consulting costs by managing in-house implementation and development.
December 1990July 1996

Chief Information Officer

Keystone Natural Water ($28 Million Annual Revenue)
  • Responsible for the administration headquarters and five distribution facilities in the Northeastern USA.
  • Developed and implemented new billing system with annual savings of $60,000 per year and improved the A.C.P. (average collection period) by 15 days.
  • Implemented advanced telecommunications systems (call forwarding/voicemail/ cellular) netting 30% per year savings.
November 1988December 1990

Chief Information Officer (Director of Computer Services)

Peoples Bank, N.A. ($300 Million Assets)
  • Responsible for the overall management and coordination of the data processing and computer operations area, including the administration headquarters, operations center, and 14 branch offices.
  • Revitalized Automated Clearing House (ACH) and Electronic Funds Transfer (EFT) operational teams to ensure maximum efficiency and security. Increased functionality by over 50% within 30 days
December 1986June 1989

Chief Information Officer

Unifund Leasing, Incorporated ($35 Million Annual Revenue)
  • Established an IT Department supporting the Contel CADO legacy system while converting to new technology
  • Instituted development and implementation of an “end to end” complete automated leasing and banking system.