Senior ChangeMan ZMF Subject Matter Expert
Work experience
Kyndryl - Lead Software Engineer
Sep 2021Present
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Lead enterprise ChangeMan ZMF administration, upgrades, and production support for multiple Fortune 500 clients across financial services, insurance, retail, airlines, utilities, and wholesale sectors.
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Planned & executed multiple ChangeMan ZMF upgrades in controlled production environments (v7.x, v8.x).
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Provide senior‑level ChangeMan ZMF administrative support, configuration governance, and issue resolution across complex multi‑LPAR z/OS environments.
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Served as lead technical support engineer for Systemware Content Server and JHS supporting customer statement and communications processing
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Automated report migration between production Content Server environments, including cross‑region transitions (US → India)
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Converted legacy SAS programs to COBOL and REXX utilities to maintain operational continuity during platform transitions
- Developed z/OSMF workflows to automate VSAM REORGS, reducing manual effort and operational risk
IBM - GTS Lead Software Engineer
Mar 2018Sep 2021
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Served as primary ChangeMan ZMF SME supporting enterprise z/OS environments
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Led ChangeMan ZMF environment upgrades and provided ongoing administrative and operational support
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Integrated ChangeMan ZMF with ServiceNow using IBM z/OS Client Web Enablement Toolkit to enforce change‑request validation
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Developed REXX utilities supporting data extraction, reporting modernization, and cross‑platform migrations
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Supported enterprise SCM modernization and DevOps initiatives
Capital One - Master Platform Engineer
Nov 2013 Mar 2018
- Led design and implementation of ChangeMan ZMF SCM processes supporting mission‑critical banking systems
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Designed REXX‑ and XML Services‑based automation frameworks reducing SCM administrative overhead
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Collaborated with application, RACF, CICS, storage, and operations teams to deliver enterprise‑grade SCM solutions
Prior ChangeMan ZMF, SCM & z/OS Experience
PriorNov 2013
Scope and Highlights include:
- Led and supported numerous ChangeMan ZMF upgrades spanning versions 5.x through 7.x, including enterprise‑wide migrations and site consolidations
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Served as technical lead and senior consultant for ChangeMan ZMF installation, customization, configuration, administration, training, and support
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Designed and enhanced REXX, Assembler, COBOL, and XML‑based ZMF customizations to support SCM governance, audit requirements, and operational automation
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Implemented and governed SCM processes supporting CMM and audit compliance initiatives
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Provided enterprise SCM training, documentation, and best‑practice guidance to development and operations teams
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Supported regulated production environments at organizations including Ford Motor Company, HSBC, Huntington National Bank, Visteon, Westfield Insurance, CVS/CareMark, Charles Schwab, Norfolk Southern, and others
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Performed z/OS production support, application support, and tooling integration across multi‑plex environments
Business Application Development Summary (Ford Motor Company & Enterprise Clients)
Experience designing, developing, and supporting mission‑critical z/OS business applications in large, highly regulated enterprise environments. Delivered end‑to‑end solutions using COBOL, DB2, IMS/DC, and CICS across automotive, marketing, sales, dealer, fleet, payments, and claims systems. Led complex application initiatives including the Fleet Repurchase Information System (FRIS) and RECAP, providing application architecture, database design, performance optimization, and production support. Recognized for reducing operational costs through batch and JCL optimization, strengthening application reliability through root‑cause analysis and defect remediation, and improving developer productivity through automation, tooling, mentoring, and cross‑functional collaboration with business and infrastructure teams.
Education
Professional Education
- AWS Certified Solutions Architect - Associate
- ChangeMan ZMF Installation & Administration
- Db2 / SQL / QMF
- z/OS Operations & Networking
- Other (click here)
Skills
ChangeMan ZMF
Experience & expertise with ChangeMan ZMF including: Installation, Customization, Configuration, Training & Support
REXX automation
Batch, Interactive, including batch TSO/ISPF
RACF
Highly skilled & Certified RACF Administrator
ISPF Dialog Manager Application Development
ISPF Dialog Manager application development
JCL
Expertise
z/OSMF
Experience with development & execution of workflows
Db2
Skilled with good experience from a development & DBA
Enterprise COBOL
Proficient in the design, development and support of COBOL-based business application software.