ROBERT SUTTON

Responsible for researching and prospecting new partnerships and innovative brands. Creative, establish and maintains healthy relationships with potential clientele and organizations. Developing strategies with client success, sales development, and marketing teams to better platform service. Establishing education and outreach strategies to cold customers in order to develop and nurture engagement conversations. 

Developed analysis on trade products, collateral funding, wire transfers and share movement. Enhanced on-boarding and risk management procedures including the Exchange Traded Fund role functionality in the back-office. Effectively communicating escalations and trade instructions to institutions and traders. Monitoring U.S Equity Trading as a liaison during settlement process & providing intrinsic knowledge to clients. Multi-functional; cross-trained several different roles within department, expanding knowledge continuously and providing effective leadership. 

Established portfolio of clientele as a relief representative while building and maintaining significant relationships. Increased sales margin over three-month period, providing adequate and proficient delivery service, and support. Developed sales reporting to track and monitor KPI targets for sales and marketing. Independently managed sales of small-format stores; servicing 125 stores on a weekly basis. 

Working logistics, category, sales and merchandising teams to market products for public sale. Compiling information to create updates for sales teams and merchandising managers and directors. Specific focus on inventory management and client success, working along side store-managers and category manages to integrate product into product strategy. Independently servicing 3-6 stores a day.

Owner and operator of auto salon. Develop European-boutique styled comprehensive program for exotic and economy vehicles. proprietorship with 100 clients to date. Mobile service that accommodates to working schedules of clientele. In-home or in-office service anywhere in the Greater Toronto Area. 

Answering product and service questions, developing strategies with information provided from CRM. Providing proactive and independent management of partners' calendars, including flight bookings and scheduling. Forecasting sales and products congruently with sales managers and partners. Developed high performing call-centre working in high-paced environments, that required solid problem solving.  

Directed staff meetings regarding objectives, involved in creation of  more programs that promoted cultural diversity. Implemented location safety protocols for both staff and camp attendees during camp and after camp hours. Developed team plans to create innovations and ergonomics for the workplace. Conducted bookkeeping for program finances and incident reporting for staff and campers. Lead volunteer-leadership programs, providing training to volunteers who were potential full-time employees.

Relevant Coursework: Torts & Contracts, Legal CRM Systems, Communication Skills for Paralegals, Introduction to Legal System, Residential Landlord and Tenant Law, Paralegal Practice Management, Evidence and Litigation Process, Alternative Resolution Process 

Relevant Coursework: Consumer Behaviour, Marketing Management, Marketing Law, Marketing Economics, Market Research, Sales Management, Business Law, Strategic Management, Public Speaking, Communications Modelling, Business Communications