Robin Borough

Scaled enterprisewide learning programs to measurable business impact, designing 35+ certification tracks across Army/AF COOL.
Hired, managed, and led program team to design, execute, and administrate training for a contact center transformation with 10,000 agents (Verizon & SSA) including 10+ integration partners, technical training, consistent learner experience, and documented gains in job performance.
Built scalable LMS infrastructure and learning operations end-to-end, configuring workflows and optimizing ATS and LMS platforms including SmartSearch & Moodle, driving adoption and accuracy for thousands of students across global program delivery.
Managed vendor partnerships with certification bodies and training providers through contract negotiation, relationship stewardship, software evaluation and implementation, and internal team training to support recruiting, onboarding, and learning programs.
Led successful executive search engagements with 3 universities, working closely with boards of directors, ELTs, and SLTs.
Created client and leadership playbooks with monthly improvement logs, capturing feedback to close program gaps and drive continuous improvement.
Recent Accomplishments: Leading Arista to become DOD SkillBridge certified and designing structured hiring, onboarding, and training fellowships for transitioning military professionals.

Built a comprehensive Talent Management division from the ground up, implementing Leadership Frameworks and Performance Management standards for 500+ staff hires and 3,000 students.
Delivered enterprise-wide onboarding transformation converting an 80-page manual process into fully digital experience with department-facing onboarding hubs in Notion, improving clarity, consistency, and new hire confidence.

Optimized PeopleAdmin ATS workflows and HR Analytics reporting systems to provide visibility into candidate tracking and organizational bench strength.
Built onboarding hubs, recruiting playbooks, process documentation, and hiring frameworks that improved adoption, consistency, compliance, and operational visibility.
Partnered with executive leadership, HR, departments, and technology stakeholders to modernize all talent lifecycle workflows using data, automation, and digital systems; driving measurable improvements in hiring, onboarding, leadership support, and organizational effectiveness.
Navigated complex structural changes, including COVID-related disruptions, multiple minimum wage increases, and evolving California employment laws.
Accomplishments: [1] Designed recruiting and support processes for workforce programs tied to $2.2M in federal grant funding; [2] Earned PeopleAdmin Customer of the Year; [3] Entrusted to roll-out new services and processes across campus regularly.

Established ServiceNow partnership and also won large ServiceNow implementation for large Energy Agency.
Built and led recruiting, training, and workforce programs for enterprise and government clients including Verizon, Kaiser Permanente, Chevron, American Airlines, and Weyerhaeuser, delivering full service recruiting, professional services, and training.
Created a training division from scratch delivering technical certifications, leadership development, and workforce readiness programs tied to job performance; Developed early digital learning systems and LMS platforms to facilitate high-impact Virtual Training and Performance Management delivery.
Accomplishments: [1] Founded The Convergence Technology Council (CTC) with 1000+ members; [2] Secured Verizon Federal government contract; [3] Established lucrative community college partnerships.

Partial / Early family builder and worked full-time in lieu of degree.

AI Enabled Talent