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Experience

May 2022July 2024

Corporate Real Estate Portfolio Manager

Uber Technologies

  • Managed and optimized Uber’s corporate real estate portfolio to support business growth, workplace performance, and long-term flexibility.

  • Developed portfolio strategies that reduced operating costs by 10%.

  • Led property acquisitions, dispositions, lease negotiations, and landlord relationships, securing favorable commercial terms.

  • Used market analysis and cross-functional business requirements to identify expansion and cost-saving opportunities.

  • Maintained regulatory compliance, portfolio records, and executive reporting to support informed real estate decisions.

March 2019May 2022

Senior Service Delivery Manager

Uber Technologies
  • Led the service delivery team at Uber Technologies, ensuring high-quality service standards and customer satisfaction.
  • Managed and optimized service delivery processes, resulting in a 20% improvement in efficiency.
  • Collaborated with cross-functional teams to align service delivery with company objectives and customer needs.
  • Implemented strategic initiatives to enhance service delivery performance and exceed client expectations.
  • Analyzed service delivery metrics and feedback to identify areas for improvement and implement corrective actions.
  • Developed and maintained strong relationships with key stakeholders, fostering trust and collaboration.
  • Spearheaded training and development programs for team members, enhancing skills and service delivery capabilities.
  • Ensured compliance with company policies and industry regulations, maintaining a high standard of service excellence.
August 2016March 2019

Food Program Manager/ Senior Facilities Site Lead

Uber Technologies

  • Developed workplace and facilities strategies aligned with Bay Area headquarters, business objectives, and employee needs.

  • Managed budgets, forecasts, expenditure analysis, and cost controls to optimize value and service quality.

  • Directed vendor relationships and MSAs, SOWs, and SLAs, ensuring accountability for cost, performance, and delivery.

  • Led cross-functional workplace projects, managing scope, budgets, schedules, risks, and external partners.

  • Oversaw facilities and foodservice operations, regulatory compliance, performance reporting, and continuous improvement.

Oct 2014may 2016

General Manager

American Express Centurion Lounge San Francisco International Airport

  • Directed daily operations of the American Express Centurion Lounge at SFO, ensuring compliance with brand standards, local regulations, and budget targets.

  • Led and trained service teams to deliver premium food, beverage, and guest experiences in a high-volume airport environment.

  • Coordinated staffing, passenger forecasts, menus, promotions, and internal partners to maintain seamless service and operational readiness.

Summary

Corporate real estate and workplace operations professional with extensive Uber experience in portfolio management, service delivery, facilities, and food programs. Expertise includes portfolio strategy, leases, budgets, vendors, contracts, compliance, and stakeholder management. Reduced operating costs by 10% and improved service-delivery efficiency by 20%; holds an Associate degree in Culinary Arts.

Certifications

Qualified Professional Corporate Real Estate

CoreNet

The CoreNet Global QPCR designation builds practical knowledge across key corporate real estate disciplines while strengthening business acumen, leadership skills, and professional development.

Facilities Management Professional

International Facility Management Association

The IFMA Facility Management Professional (FMP) credential validates expertise in facility operations, project management, finance, leadership, and strategy against globally recognized standards.

Food Management Professional

National Restaurant Association

The Foodservice Management Professional (FMP) certification recognizes exceptional managers and supervisors who have achieved a high level of knowledge, experience, and professionalism that is most valued by the food service industry.

Education

Sep 1999

Associate in Arts Degree

Art Institute of Atlanta School of Culinary Arts

Associate degree program featuring hands-on training in classical and modern culinary techniques, international cuisine, professional kitchen operations, à la carte service, and industry internships.