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Experience

May 2022July 2024

Corporate Real Estate Portfolio Manager

Uber Technologies
  • Managed and optimized Uber Technologies' corporate real estate portfolio, ensuring alignment with strategic business objectives.
  • Developed and implemented real estate strategies that resulted in a 10% reduction in operational costs.
  • Negotiated lease agreements and managed relationships with landlords and property managers to secure favorable terms.
  • Conducted comprehensive market analysis to identify opportunities for expansion and cost-saving initiatives.
  • Collaborated with cross-functional teams to ensure real estate solutions met the needs of various departments.
  • Led the acquisition and disposition of properties, contributing to the company's growth and operational efficiency.
  • Ensured compliance with local regulations and company policies in all real estate transactions.
  • Maintained accurate records and reports, providing insights and recommendations to senior management.
March 2019May 2022

Senior Service Delivery Manager

Uber Technologies
  • Led the service delivery team at Uber Technologies, ensuring high-quality service standards and customer satisfaction.
  • Managed and optimized service delivery processes, resulting in a 20% improvement in efficiency.
  • Collaborated with cross-functional teams to align service delivery with company objectives and customer needs.
  • Implemented strategic initiatives to enhance service delivery performance and exceed client expectations.
  • Analyzed service delivery metrics and feedback to identify areas for improvement and implement corrective actions.
  • Developed and maintained strong relationships with key stakeholders, fostering trust and collaboration.
  • Spearheaded training and development programs for team members, enhancing skills and service delivery capabilities.
  • Ensured compliance with company policies and industry regulations, maintaining a high standard of service excellence.
August 2016March 2019

Food Program Manager/ Senior Facilities Site Lead

Uber Technologies
  • Developed and maintained a comprehensive philosophy for the food program and facilities, aligning with HQ sites in the Bay Area to ensure consistency and quality.
  • Managed the workplace budget with fiscal responsibility, tracking all costs, spend rates, and forecasting to optimize financial performance.
  • Analyzed and executed MSA/SOW/SLA agreements from various vendors, effectively managing multiple programs simultaneously to enhance operational efficiency.
  • Innovated and implemented strategic initiatives in collaboration with HQ and vendor partners, successfully completing projects on time and within scope.
  • Oversaw daily operations of foodservice and facilities, ensuring quality, consistency, and innovation were consistently achieved across all areas.
  • Created a productive workplace environment by ensuring compliance with health and safety regulations at both state and local levels.
  • Maintained clear and effective communication with stakeholders, avoiding industry jargon to ensure understanding and alignment.
  • Diligently proofread all official documentation and reports, ensuring accuracy and professionalism in all communications.
Oct 2014may 2016

General Manager

American Express Centurion Lounge San Francisco International Airport

  • Supervisory responsibility in accordance with American Express policies and applicable local laws.

  • Responsible for the operation of the airport lounge in accordance with the approved budget while providing the client with the maximum value for the dollars spent.

  • Ensure that Food & Beverage offered to the client, customers, and employees of the operation is of uperior quality.

  • Maintain excellent relationships with employees, guests and client as well as other departments within the operation.
  • Ensures that all staff are trained and performs their duties in accordance with the service standards.
  • Conducts service meetings to discuss trainings, expected passenger counts, food specials, promotions, and relevant information that may impact the daily lounge operation.
Sep 2011Oct 2014

Food Service Manager

King & Spalding LLP Atlanta, Ga
  • Create strategies designed to motivate the management team for overall customer satisfaction.
  • Maintain excellent relationships with customer, guest and clients as well as other departments.
  • Communicate with staff and managers to ensure food programs reflect the vision of the company.
  • Prepare quarterly reports for client presentation and also weekly financial reviews.
  • Manage P&L and yearly budget in corporate dining account with achieved financial goals.
  • Ensure HACCP procedures are followed and maintained for state and third party inspections.
Jul 2009Sep 2011

Chef Manager

Equifax Alpharetta, Ga
  • Oversee full culinary operations and foodservice activities of the facility, along with creating weekly menus in café and implement full catering services.
  • Responsible for the financial goals and budget strategy for client including forecasting and fiscal reporting. 
  • Successfully launched various culinary programs in conjunction with Flik Int. and culinary teams.
  • Ensure HACCP procedures are followed and maintained for state and third party inspections.

Mar 2006Jul 2009

Food Service Manager

King & Spalding LLP Atlanta, Ga
  • Directly supervises employees in the food service department and responsible for interviewing, hiring, and training employees.
  • Accountable for short and long term client and financial and operational plans.
  • Maintain profitability, performance and service quality in all foodservice operations.
  • Communicate effectively to establish stellar service with a quality product.
  • Assume all General Manger duties including catering and cafe responsibilities. 
Jan 2003Mar 2006

Executive Dining Room Manager

Carole Parks Catering Atlanta, Georgia
  • Coordinate and monitor catering aspects of the firm and supervise dining room along with pantry staff to assure quality service.
  • Liaison between conference center coordinator, service staff, and firm personnel.
  • Maintain daily, weekly, and monthly spreadsheets and compile all charges for billing.
  • Ensure product delivery with HACCP standards and quality food assurance. 

Summary

A seasoned professional specializing in foodservice and workplace management, with extensive experience in corporate real estate and service delivery. At Uber Technologies, significant improvements were achieved, including a 20% boost in service efficiency and optimized foodservice operations that led to cost reductions. Expertise spans negotiation, market analysis, and cross-functional collaboration, consistently driving operational enhancements.

Certified in Food Management and Facility Management, and holding an Associate in Arts degree from the Art Institute of Atlanta School of Culinary Arts, now seeking to apply this expertise in foodservice and workplace management to enhance operational performance and service quality while effectively managing complex projects.

Certifications

Food Management Professional

National Restaurant Association

The Foodservice Management Professional (FMP) certification recognizes exceptional managers and supervisors who have achieved a high level of knowledge, experience, and professionalism that is most valued by the food service industry.

Facilities Management Professional

International Facility Management Association
The International Facility Management Association’s Facility Management Professional (FMP) credential is an assessment-based program aligned with IFMA’s global task analysis.  FMP credential holders demonstrate a proven comprehension of the foundations of facility management in operations, project management, finance, leadership, and strategy. 

Qualified Professional Corporate Real Estate

CoreNet

The Qualified Professionals in Corporate Real Estate (QPCR) designation equips those with limited experience in the corporate real estate (CRE) profession with a foundation and framework for further growth and professional development. Designed for those with fewer than five years of experience in corporate real estate, courses cover a wide range of topics unique to the CRE role as well as general business and leadership skills that are applicable to nearly any business role.

Education

Sep 1999

Associate in Arts Degree

Art Institute of Atlanta School of Culinary Arts

Learn classical principles of cooking along with modern techniques and trends. International cuisines are introduced throughout the program. Both theory and practical applications are taught in professional kitchens and through internships. The culminating class in Culinary Arts is the à La Carte class, in which students prepare all courses for a “dining lab” open to the public. All culinary classes are taught by professional, industry-experienced chefs in a hands-on setting that allows the students to learn the best.