• Oversaw daily operations and ensured the smooth functioning of e-commerce activities.
• Coordinated team scheduling to optimize efficiency and meet operational needs.
• Implemented standard operating procedures (SOPs) to streamline processes and maintain consistency.
• Achieved sales targets and key performance metrics on daily, weekly, and monthly bases.
• Conducted training sessions to enhance team skills, knowledge, and performance.
• Supported business goals by maintaining a high level of operational excellence in the e-commerce environment.

• Directed resource management and developed operational plans, ensuring adherence to established systems and procedures.
• Conducted regular evaluations of organizational efficiency, implementing changes to optimize staff productivity and align with company objectives.
• Assessed company needs and contributed to achieving the vision through planning for both short-term and long-term goals.
• Oversaw daily operations to ensure seamless functioning, including policy development, implementation, and revision for maximum efficiency.
• Managed payroll, recruitment processes, staff onboarding, training programs, scheduling for exempt/non-exempt employees and contractors while maintaining compliance with legal standards.
• Analyzed business performance benchmarks in sales and collaborated on business development initiatives to enhance brand visibility; worked with stakeholders and vendors on event planning and program launches.

• Oversaw business development and retail operations for Ralph Lauren’s European Union region, focusing on new store openings across diverse formats such as Exclusive Polo Stores, Boutique/Luxury Stores, Partner Stores, and Outlet/Factory Stores.
• Coordinated cross-functional collaboration to meet strict opening deadlines, managing logistics, procurement processes, and vendor communications effectively.
• Established and maintained relationships with vendors while onboarding new partners; managed vendor payments and procurement through the 'Ariba' system.
• Produced and presented weekly update reports for senior management and key stakeholders across involved departments to ensure project alignment.
• Organized regular virtual meetings with logistics vendors, sales and marketing teams, regional managers, site owners, and project leaders to oversee launch plans and resolve operational challenges.
• Built rapport with property owners to facilitate smooth coordination for store launches.
• Assisted in managing luxury boutique daily operations at Brompton Cross (London) in 2018–2019; ensured seamless guest services alongside staff hiring, training programs, scheduling for increased productivity, and compliance with operating procedures (SOP).
• Directed team performance by assigning tasks strategically while fostering motivation through mentoring efforts; ensured visual merchandising standards were upheld consistently.
• Monitored payroll budgets on both monthly and annual bases; implemented outreach strategies to exceed guest expectations regularly.
• Managed men’s department at Club Monaco flagship store in NYC (2017–2018), contributing to sales growth initiatives within a high-profile retail environment.
• Part of the sales team at Polo Ralph Lauren flagship store on 5th Avenue from 2015–2017; supported premium customer service delivery in a fast-paced retail setting focused on brand image excellence.

• Spearheaded strategic initiatives to establish new partnerships, enhance business development, and drive operational excellence across 10 USA locations, contributing to a business valuation of $35 million.
• Oversaw coordination and progress monitoring across multiple departments, ensuring adherence to processes and alignment with organizational goals.
• Streamlined content procurement as the final decision-maker for all contracts and agreements; conducted risk assessments and ROI forecasting to support optimized decision-making.
• Developed and implemented standardized operating procedures (SOPs) for service operations and logistics, enhancing overall efficiency.
• Expanded revenue streams by identifying new market opportunities and acquiring clients, including cultivating niche audiences such as Polish communities in Illinois and fans of Japanese anime in Manhattan.
• Contributed to the successful acquisition of new store locations by preparing feasibility reports; initiated loyalty programs, sweepstakes, weekly contests, and community events to increase customer engagement.

• Expanded business operations from 100 to 500 store locations within a two-year period, ensuring effective scalability and operational efficiency.
• Coordinated with authorities on security issues, staff matters, and legal compliance to maintain regulatory standards across operations.
• Chaired weekly meetings with stakeholders, overseeing reporting, planning, and follow-ups to align business strategies.
• Delivered performance updates, quarterly business reviews, and planning sessions to facilitate informed decision-making and strategic growth.
• Achieved a 20% reduction in organizational operating costs by streamlining processes and enhancing operational workflows.
• Managed events of varying scales across multiple locations and regions while contributing significantly to recruitment processes, onboarding initiatives, training programs, and role definition for staff.

• Oversaw multi-unit business operations and management across various locations, surpassing key performance indicators (KPIs) by 20%.
• Directed property management activities, ensuring proper upkeep and operational continuity.
• Spearheaded the creation of new revenue streams, contributing an additional 15% to the profit and loss (P&L) statement.
• Designed outreach programs and localized store-led marketing initiatives; implemented differential service offerings tailored to diverse customer segments at varying price points.
• Managed staff recruitment, termination processes, team engagement, and productivity; developed training programs to enhance workforce skills.
• Improved operational efficiency by 10% through internal and external audits, development of management training modules, and optimized scheduling practices. Supported marketing and brand management efforts in executing high-profile events and product launches.

• Oversaw business operations for new flagship locations in New Delhi, Mumbai, Bangalore, and Hong Kong to ensure seamless launch and sustained performance.
• Directed large-scale events, including movie premieres, to enhance brand visibility and audience engagement.
• Coordinated cross-functional teams across multiple cities to standardize operational excellence and achieve organizational objectives.
• Managed logistics, budgeting, and resource allocation for high-profile initiatives and events.
• Developed strategies to optimize operational processes while maintaining customer satisfaction at flagship locations.
• Ensured the successful execution of branding efforts through the organization of impactful high-profile events.

Business ownership for  Leadership and entertapenures

Bachelors degree in Economics, Accounts, Commerce and trade

3 Years Post Graduation degree in Sales, marketing and business management