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Summary

A high-motivated, strategic, and results-oriented project manager who has developed a diverse skill set to meet the ever-changing requirements within the industry. Breadth of experience encompasses Customer service, project management, Vendor relationship, and Inventory management. Known for being a self-starter as well as a great team player. Looking for an opportunity to assist companies of any sector in becoming more prosperous by contributing my knowledge, creativity, and problem-solving Skills.

Work experience

Retail Manager

Sep 2020Present
GP81
  • Manage and update health and safety protocols to meet NYC COVID-19 gym guidelines.
  • Build and maintain strong relationships with the membership base.
  • Manage vendor and partner relationships with different vendors.
  • Increase revenue on merchandise with average margins of 45%.
  • Promote merchandise on IG with posts/links to products.
  • Oversea all online orders to ensures fulfillment and customer relationship. 

  • Gather and implement qualitative feedback and strategize with owners and how to improve customer experience.

Director of the Cliffs At Dumbo

Nov 2018Aug 2020
The Cliffs at LIC

  • Led opening and project completion of the first successful season at DUMBO Boulders: secured an 8-year partnership with the Brooklyn Bridge Park to operate their outdoor
    bouldering facility.

  • Exceeded original financial projections by more than 20%.

  • Hired, onboarded, and managed/Mentor 30+ new staff members.

  • Assisted in developing and writing the company-wide bouldering orientation. Currently in use at all five facilities. (Collaborated in developing the bouldering orientation. Later was implemented in all facilities.

Assistant Director

Oct 2014Nov 2018
The Cliffs LIC

  • Managed training and continuing staff performance and development of 50+ person team.

  • Developed and implemented new gym and employee safety policies.

  • Facilitated effectiveness and efficiency of daily gym operations

    • Researched and implemented gym solutions through comparative price & service analysis to stay on budget.

Shift Supervisor

Sept 2008Feb 2014
The Institute Of Culinary Education

  • Budgeting & researching culinary equipment. Saved the school 15%.

  • Ventore Management between different Restuarant equipment companies.

    • Mentored work study students on safety/equipment.

Education

Kings Borough Community college

2011in progress
Metropolitan College of New York

The Institute Of Culinary Education

Feb 2009July 2009
Culinary Chef Certification

Skills

Event Planning
Customer Service
Vendor Relations
Office administration
Project Management
Inventory Management

Objective

Customer Success manager with 10+ years experience managing a team and leading
operational effectiveness with businesses. Able to identify administrative needs and work well
with co-workers or colleagues to make things happen. Possess experience in people
management and staff development.

Qualifications

Skills:

Diverse experience, interpersonal skills, Mentoring, problem-solving, adaptability, leadership, open-minded and willingness to learn new things, attention to detail, and Work under pressure, Project Management, Budgeting, Merchandize acquisition/Partnership.

Language

Spanish

Proficient in writing, reading and speaking.

English

Proficient in writing, reading and speaking.