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Work experience

Sep 2012Apr 2013

Client Services Analyst - Defined Benefit Pension Plans

Mercer (Contractor through Momentum Resource Solutions)
  • Managed and resolved administrative and case management issues as well as data processing activities for large pension plan account.
  • Calculated pension benefits for retiring participants.
  • Utilized numerous software programs to manage and resolve open service requests.
  • Provided third party trustee with participant tax withholding instructions.
  • Interfaced with plan participants as needed to facilitate distribution processing.
Apr 2011Jan 2012

Senior Benefits Analyst

MedSynergies, Inc.
  • Administered 401(k) plans and ensured amendments were adopted timely to maintain compliance with ERISA regulations.
  • Answered questions from employees on the health and welfare benefit hotline during open enrollment and assisted them with medical, dental, life, disability and flexible spending employee benefits enabling them to make informed enrollment decisions.
  • Drafted effective communications to keep participants informed of changes impacting their retirement plan benefits.
  • Facilitated seamless 401(k) vendor transition from Great West to Fidelity Investments involving 1,600 participants enabling participants to maximize their retirement benefits.
  • Researched and resolved employee retirement benefits issues to assist employees and mitigate potential plan losses.
  • Partnered with external auditors to identify and resolve compliance issues.
  • Managed movement of 246 plan loans during payroll vendor conversion from Lawson to Exponent HR to ensure accurate payroll deductions.
  • Mentored new hires thereby increasing worker productivity and job satisfaction and saving the company money by reducing turnover.
Aug 2009Apr 2011

Senior Benefits Analyst

Essilor of America, Inc.
  • Performed legal due diligence benefit reviews on health and welfare and qualified retirement plan documents prior to acquisitions.
  • Prepared detailed analysis and comparison of health and welfare and qualified retirement plan benefit costs in mergers and acquisitions.
  • Researched and resolved employee benefits issues related to medical, dental, life, FSA, FMLA, COBRA, STD, LTD, wellness program and 401(k) plans.
  • Reviewed and evaluated qualified retirement plan documents of 23 separate control group member 401(k) plans for legal compliance with ERISA, DOL and IRS regulations.
  • Partnered with external benefit administration vendors and supplied data needed for control group minimum coverage testing to maintain ERISA compliance.
Jul 2008Feb 2009

Senior Contracts Analyst

  • Drafted customized retirement plan Trust Agreements, Service Agreements and Amendments which increased new business acquisitions and existing client retention numbers.
  • Negotiated terms of contracts with clients, attorneys and consultants resulting in 100% document execution rate.
  • Shared extensive Employee Benefits expertise and computer systems knowledge with team members thereby reducing new employee training time.
May 2002Jul 2008

ERISA Compliance Specialist

  • Performed detailed compliance reviews of hundreds of qualified retirement plan documents for prospective clients enabling Fidelity to make informed business acceptance decisions and preventing large monetary losses.  Reviews encompassed plan design, protected benefits and confirmation of all ERISA required amendments such as GUST, CRA, and EGTRRA, etc.
  • Provided compliance support to Implementation expediting the conversion process by reducing plan blackout timeframe enabling participants to commence transactions.
  • Authorized Signatory for Plan Trustee Fidelity Management Trust Company (FMTC).
  • Conducted conference calls with clients resulting in resolution of plan issues and plan retention.
  • Created and facilitated training presentations for Project Managers and Sales Associates resulting in increased client service quality.
Dec 1999May 2002

Implementation Project Manager

Managed the conversion process of Qualified Plans moving into Intermediary Market Services (IMS).Direct client contact including travel to plan sponsor location for larger plans.

  • Implemented many qualified plans within tight time parameters enabling them to function efficiently and accurately so participants could place trades and obtain plan loans.
  • Mentored and trained new employees resulting in effective plan management and high rate of productivity.
  • Networked cross functionally to create newly designed, more effective document procedures and rolled out training to entire Implementation department.
  • Received numerous perfect surveys from clients praising my work which exceeded department metrics and measures.Client comments viewable at:
  • Conducted on site meetings for plans with assets over $10,000,000 resulting in increased customer satisfaction.
Feb 1996Feb 1999

Senior Employee Benefit Officer and Assistant Vice President

Norwest Bank now known as Wells Fargo

Handled all facets of relationship management, compliance, business development and employee education.

  • Turned a unit that was consistently losing money and failing audits into a profit center which passed all audits.This involved raising all employer plan fees while retaining the accounts.
  • Successfully balanced responsibilities of new business development, consistently exceeding sales goals and administration and retention of 40 qualified plans.
  • Managed 2 staff members.
  • Created and delivered effective marketing presentations for potential clients, integrating expertise in PowerPoint with effective presentation skills which resulted in the addition of 5 new plans each year.
  • Successfully encouraged numerous terminating plan participants to roll millions of dollars into IRAs with our brokerage partners.
  • Prepared and amended plan documents using Pension Publications of Denver (PPD) prototypes resulting in 100% document execution rate.
  • Cross sold flexible spending plans to 401(k) clients, effectively raising actual deferral percentage of non highly compensated employees (NHCE) and enabling the highly compensated employees (HCE) to defer at higher levels.
  • Conducted successful employee education meetings that resulted in higher deferral rates.
  • Measurably increased level of employee participation in clients' 401(k) plans.In one specific plan that did not have a company match, increased actual deferral percentage from 2.9% to 5.18%, while reducing the number of eligible participants who were not deferring.This enabled HCE’s to defer at higher levels.



Mentoring and Training Employees
Superior research, writing and analytical skills
Microsoft Office (Word, Excel, PowerPoint, Outlook)


Career Preview:

Detail oriented Senior Benefits Professional with law degree has expertise in qualified retirement plan and health and welfare benefit plan administration, plan design and plan compliance. Well versed in the Patient Protection and Affordable Care Act (ACA), ERISA, DOL and IRC regulations.Experience dealing with broker, benefit vendors and vendor conversions.

My Professional Recommendations


I love travel in general and Aruba is one of my favorite destinations because the people are so friendly, the island has incredible white sand beaches and the crystal clear, turquoise water is breathtaking.

I have taken a number of cruise vacations and my favorite ports of call are Key West and Cozumel.


HR Benefits 401k Analyst  for progressive company;

Technical Consultant for Retirement Plan Consulting Firm;

Manager of Retirement Plan Services for reputable Bank, TPA or other Employee Benefits Service Provider.


License to Practice Law


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