Roshaunda L. Burwell

Experienced operations manager with over 4 years of experience managing budgets exceeding $2.5 Million and improving efficiency by 17%
Proficient in Microsoft Office, Google Suite, QuickBooks
Excellent customer service and communication skills
Ability to prioritize tasks and meet deadlines in a fast-paced environment
Problem-solving and analytical skills; efficient and organized

Maintained relationships with over 15 vendors, service providers, and tenants, ensuring timely invoicing and payments.
Negotiated contracts and pricing agreements with office vendors and service providers, achieving cost efficiency.
Designed and delivered PowerPoint presentations to effectively communicate key information.
Simplified office operations by organizing procedures and ensuring adherence to policies.
Developed and implemented office policies and operations to optimize workflow and compliance.
Conducted reviews and analyses of special projects, providing regular updates to leadership.
Achieved office financial objectives by preparing annual budgets, planning expenditures, analyzing variances, and executing necessary corrections.
Performed monthly, quarterly, and annual accounting tasks, including bank and credit card reconciliations, coordinating audits, filing taxes, and reviewing financial reports.
Analyzed and reported on financial performance, including income statement variances, and prepared and presented budgets.
Processed payroll for over 50 employees, including time entry, payroll execution, and compliance reporting.
Oversaw new employee onboarding, including managing hire forms, applications, changes, terminations, and benefit enrollments.
Managed accounts receivables by receiving and depositing payments and inputting data into QuickBooks.

Managed all functions of scheduling and forecasting for the housekeeping department.
Coordinated and facilitated departmental meetings, parties, operational meetings.
Supported Hotel/Casino Executives with requests for VIP's/Rooming Lists/and special projects.
Enforced compliance with attendance policies and procedures for employee attendance records.
Conducted research of all disciplinary action notices for the entire department.
Maintained and updated spreadsheets with accurate data for laundry, productivity, checkbooks for supplies & labor.
Procured supplies and monitored accurate inventories for the department.
Supervised housekeeping staff with instruction from the Director of Housekeeping.
Processed payroll and ensured compliance with standard payroll practices.
Executed special projects for the Director of Housekeeping and Assistant Executive Housekeepers.

Directed office staff and supervised daily operations to ensure smooth functionality.
Ensured accuracy in ticket inventory and overhauled cash reconciliation processes for efficiency.
Trained, mentored, and evaluated office staff; delegated responsibilities and resolved employee concerns proactively.
Designed and maintained spreadsheets for sales reports, ongoing assignments, and special projects to support strategic decision-making.
Resolved customer inquiries and complaints in person and over the phone, ensuring customer satisfaction.
Established adherence to corporate policies and facilitated annual audit compliance.
Monitored and optimized inventory levels for point-of-sale merchandise and instant tickets to meet operational needs.
Prepared and submitted payroll to HR; managed employee time-off schedules; compiled detailed expense reports and purchase orders; oversaw inventory control tasks and served as the petty cash custodian.