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Summary

Strong Self Starter with 16+ years experience in Customer Service,  Event management & Coordination. Excellent people skills & organizational ability. Natural Leader & Entrepreneur. Anticipates challenges with the ability to formulate and execute a successful plan of action. Willingness to go above and beyond standard requirements and deliver award- winning programs 

Core QUalifications

  • Thirteen years of experience in management and supervision
  • Equally effective working independently and as a cooperative team leader 
  • Self-starter, Enthusiastic, team player with strong organizational skills 
  • Prepared regular marketing activity reports
  • Works well under pressure 
  • Sharp problem solver 
  • Highly motivated to learn and accomplish new goals
  • Skilled at developing long-term relationships with clients, generating loyalty above and beyond the program relationship.
  • Exceptional Service & Customer Support is a priority
  • Project coordination experience
  • Microsoft Office Proficient

Professional experience

BRAND AMBASSADOR/COORDINATOR/PRODUCT SPECIALIST

SELF EMPLOYED
FEB 2008PRESENT
  • Engagement Trained Specialist to provide exceptional customer service with kindness, empathy, and a big smile.
  • Trained Automotive Product Specialist for various brands
  • Proactive in executing client's vision.
  • Coordinate Activations, staffing, scheduling, and training

Customer Service SPecialist

Amazon
03/202008/2020
  • Identified customers needs or concerns, & assisted customer with professionalism to ensure customer satisfaction
  • Created staff schedule & reports
  • Answered customer incoming calls regarding products ordered & helped troubleshoot any concerns
  • Engaged with customers to ensure that they left with a smile 

ProDuction & Events Manager

Jaguar Land Rover
Mar 2017MARCH 2022
  • Pre-event Logistics- Coordinating Training/Set Up of Displays/ Schedule Calls with Driving Instructors and Client/Coordinate shipments of tech/wardrobe/premium gifts.
  • Manage & Recruit Staff: training/role, schedule, breaks, and reports
  • Oversee general presentation of the activation areas
  •  Provide daily reports including photos and guest numbers. Send total breakdown by day via email

  • Break Down activation areas and collect all wardrobe and provide inventory update of all prior to shipping. 

FIELD MARKETING MANAGER/Remote Client Success Manager

TAP TO BOOK INC.
JAN- 2016FEb 2018
  • Create marketing strategy for the city of Miami and surrounding areas.
  • Manage marketing inventory , order event supplies.Create Brand Awareness with Tap To Book Branded vehicle.
  • Coordinate all event activations in Miami - Dade and Broward County.
  • Recruit & Interview Brand Ambassadors.
  • Create scheduling for all Staff & provide training for all Brand Ambasadors on each Tap to Book activations.
  • Secure Event Venues , request permits, & insurance policies.
  • Remotely assist clients with on-boarding and set up of their platform accounts.

FIELD MARKETING MANAGER

TABBED OUT
Mar 2015DEC 2015
  • Managed and Trained all Brand Ambassadors participating in this activation throughout Florida.
  • Enured our monthly goals were met.
  • Engaged with consumers  at participating locations & encouraged them to download Tabbed out mobile app. Guided them through the process & explained in detail how this mobile app works & how convenient it is to have as well as the savings you will have by using it.
  • Created Schedule for Event activations. Submitted recaps and photos after each activation.  

Sales & Marketing Tour Assistant Manager

Lion entertainment Group
Mar 2009Sep 2015
  • Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.
  • Accountable for all staff development, budgeting and supply ordering.
  • Organized and created projects for investors on power point Coordinated all travel and hotel accommodations requests for artists.
  • Managed all Pre-production detail, from technical rider, catering, wardrobe, and dressing rooms Assisted producer on concert day in all aspects of production detail.
  • Negotiated Sales between Artist and Agency. Supervised all Ticket Sale Staff & locations.
  • Travelled throughout South America for various venue accounts as wells as USA to close sales objectives.

Education

Valley Community College

Business &  Marketing

HS Diploma

Francisco Medical Magnet HS

General Studies

Certifications

Real Estate Sales Persons License

state of florida department of business & professional regulation
08/13/2020present

Florida Real Estate Associate

LANGUAGES

Fluent in Spanish