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Mar 2020Present

Head Of Retail

Kanawat Telecom - Orange Partner
  • Developing sales strategies and performance goals.
  • Oversee and build sales, budgets, projections costs and overhead.
  • Maintaining all financial aspects within the department.
  • Manage day-to-day retail operations, analyze store budgets, and maintain inventory to keep stores well-stocked.
  • Develop retail vision, strategy and plan to drive top-line growth and bottom line profitability.
  • Provide visible and confident leadership to staff.
  • Manage, mentor, support and develop members of the Retail team to ensure optimum performance and staff satisfaction.
  • Review all retail KPIs, ensuring that best practice is shared and poor performance challenged.
  • Carry out work reviews and annual appraisals for direct reports and ensure that all members of the Retail team receive high levels of support from their line managers.
  • Carry out an effectiveness and productivity assessment of the retail staffing model
  • In collaboration with the HR Director, review existing HR processes across the retail function, including recruitment and selection, induction and training provision.
  • Ensure that the process for stock rotation is well managed and that shops are well stocked with the goods that reflect their customer demographic.
  • Ensure that processes are in place to better manage the implementation and measurement of performance target improvements including relevant audit, safety, security, efficiency, cost and effectiveness expectations.
Jul 2018Jun 2019

Director Of Sales

Aluminum Extrusion House - AEH
  • Build and maintain effective relationship with mega accounts (Emaar, SODIC, CCC, PHD, ... etc)
  • Achieving growth & hitting sales target by successfully managing the sales department.
  • Designing & implementing a strategic sales plan that increase client base & insure its strong presence.
  • Managing recruiting, objectives setting, coaching & performance monitoring of all sales team.
  • Present sales, revenue and expenses reports & realistic forecasts to the CEO.
  • Provide training, educational workshops & challenging opportunities for enhancing career growth of sales team.
  • Works closely with other executive officers & advice them on sales strategies, forecasting & general management issues in order to avoid conflict of interests, and enable the achievement of the company goals & targets.
Nov 2005May 2015

Franchise Sales Manager

Etihad Etisalat - Mobily KSA
  • Contributing in the formulation and implementation of the Franchise Department Strategy and Plans as befitting the Department and business line needs and objectives
  • Manage the implementation of plans and strategies for the respective areas sales to maximize current and future sales and provide input to relevant units and overall strategy
  • Meet or exceed annual sales and profit targets by product line as specified in annual budget
  • Manage the implementation of sales initiatives and campaigns that generate the highest level of profits
  • Track performance and developments in the market
  • Identify and plan implementation of cross selling across services
  • insure quantitative productivity and qualitative performance of sales shop managers
  • Preparing and submitting several status reports, highlighting trends & general areas of interest & concern
  • Giving instructions on ways to improve customer service, productivity & quality
  • Ensuring procedures are in line with sales quality standers & work instructions
  • Managing the manpower planning & selection of staff with franchise partners
  • Organizing necessary training for franchise sales team
  • Participating in special projects with an impact on sales e.g. marketing impact analyses
  • To provide & advise GM with day to day business to achieve sales strategy, plans, objectives & productivity
  • Determine annual unit budget for trainings, maintenance, logistics, supervise budget expenditure and variance from budget plan for control and decision-making purposes
  • Develop joint sales plans upon a discussion with store managers and monitor implementation in order to close most profitable opportunities
  • Drive channel profitability, revenues, outlet deployment, market penetration and market share
  • Responsible for implementing the company image in the outlets by all means.
Apr 2005Oct 2005

Launching Sales Team

Etihad Etisalat - Mobily KSA
  • Participated in the Launching Team in resetting & reviewing the policies & processes of sales operations in retails & Channel Sales.
  • Customize & update (CRM) customer management systems Siebel, Portal, M-Gate & MBI.
  •  Administer Training Programs for new hires and existing staff (Customer Basics, GPRS Training, GSM Products , Services , GSM introduction) , Train Channel Sales , Distributors staff on Mobily Customer Management systems, selling skills, customer handling, policies & sales process.
  • Establish monthly meetings with other departments to review Sales operations.
  • Auditing & checking the readiness of  Mobily Outlets , Fully Branded Outlets & Co Branded Outlets or any sales point of Mobily prior to the Launch.
Jan 2003Feb 2005

Area Sales Coordinator - Bancassurance Unit, Sales dep.

Allianz Egypt
  • Responsible of bancassurance in Credit Agricol Bank (4 Branches)
  • Drive sales and achieve targets through the bank branches
  • Support the CROs in their sales effort, in terms of generating benefit illustrations, accompanying on client calls if required etc
  • Making weekly action plans for bank officers
  • Checking quality of the sold policies.
  • Educating bank officers about Allianz new features & products
  • Held weekly meeting with the bank officers
  • Ensure that all service requirements are met
  • Spearhead all lead generation initiative from the bank – whether through walk in, data-mining, referrals and others.
  • Conduct sudden visits to check the day to day activities.
  • Preparing the monthly Review & presenting it to management team

Apr 2002Nov 2002

Risk Management - High Usage Agent

Vodafone Egypt
  • Monitoring the trend of usage for the high user customers
  • Contact & follow the deals agreed with customers
  • Reducing the company’s bad debt
  • Participate in reducing fraud cases
Aug 2001 Mar 2002

Risk Management - Debt Collection Agency (DCA) Agent

Vodafone Egypt
  • Managing agencies’ performance
  • Prepare & monitor weekly & monthly reports
  • Held weekly meetings with the concerned party to evaluate performance, obstacles & achievements
  • Conduct Site visits to assess the day-to-day activities of the agency
Oct 2000Jul 2001

Risk Management - Suspension Team Member

Vodafone Egypt
  • Handle, contact & follow up all suspended customers
  • Effectively participate in reducing the bad debt
  • Tracking fraud customer’s behavior & profile
  • Acting on my supervisor Behalf during his absence
Aug 1999Oct 2000

Risk Management - Call Center Representative

Vodafone Egypt
  • Provide the ultimate customer service to each & every customer.
  • Handling customers complains
  • Provide accurate & complete feedback to my superiors
  • Very good user for all applications (BSCS, PPAS, Inview, Remedy, MS Outlook)

Jan 1999Jul 1999

Tour Guide

Freelance English Tour Guide
May 1998Dec 1998

Group Coordinator

Sheraton Heliopolis Hotel
Aug 1997Apr 1998

Tour Coordinator

Emeco Travel