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IT Manager


  • Managed IT Operation, network, systems, and security
  • Proven record in cutting cost by 40% while retaining performance
  • Engaging with Excellent interpersonal, presentation, and communication skills
  • Led and implemented capital stock market certification then compliance & auditing
  • Highly experienced managing network systems, servers, routers, switches, firewalls
  • Proficient in establishing policies and procedures in addition to SLA & KPI’s
  • Project management and budgeting
  • Ability to prioritize tasks, and exemplary customer satisfaction

Work History

Jan 2017May 2017
Humber College

IT Infrastructure Program - completed

Red Hat Linux / ITIL / VMware / Server OS / Exchange / CCNA

Projects completed:

ITIL: Business Startup Plan with Service Level and Chargeback. Also, Request For Change (RFC) to Change Advisory Board (CAB) with 7 R's and release methodology (Phased Release approach) listing phases.

Linux: CentOS 7.3 with yum repo and disk partitions’ Volume Groups.

Cisco: Configuration Cisco Router 1841 password, DHCP, NAT, ACL, and VLAN.

VMware: vCenter with two ESXi 5.5 hosts and number of VMs with HA and FT, also cost analysis per VM in a company scenario.

Server OS (Windows 2012): Clustering Failover with Azure and AWS Servers, Hyper-V VM’s, WDS capturing image, FSMO migration.

Exchange: migration (after full installation) from Exchange 2010 on 2008 AD to Exchange 2013 on 2012 AD.


Nov 2013Jan 2016
Canadian Manufacturers & Exporters

IT Specialist

CME is Canada’s largest trade and industry association. Founded in 1871, CME represents more than 10,000 leading companies nationwide and touches more than 100,000 companies from coast to coast.

  • Established Unified communication cutting cost 40% offering effective VoIP for 150 users, five branches out of ten across the country migrated successfully
  • Eased Citrix setup in computers/tablets/cell phones with XenApp 6.5 providing virtual central apps and storage in Windows and Mac
  • Managed Barracuda NG Firewalls F200 and F100 firmware 5.4.7 in all ten branches auditing IPS and tuning Spam filter
  • Facilitated Trend Micro Business Security deployment providing live central details and status of computers at all branches
  • Implemented live syncing backup staff computers to FTP seamlessly
  • Supervised Office 2013 deployment and guide
  • Governed design & implementation of CASL compliance organization wide
  • Liaised Information Technology vendor management
  • Streamlined Exchange 2010 and Active Directory 2008
Jan 2008Jun 2012
Altawfeek Financial Group


Altawfeek Financial Group is a financial company certified by Saudi Arabia capital market for Investment Funds, Sales & Brokerage, Underwriting , Asset Management, Corporate Finance, and Advisory with capital of $100MM


  • Planned & managed company datacentre relocation to a new premises with only $30K of cost, zero downtime
  • Accomplished more than 40% saving on IT budget by various vendor competitions, circuit alternatives, service use control, and local website hosting instead of colocation
  • In charge of IT operations budget of $245K
  • Designed and led the integration of two physical sites to operate as one LAN, PBX, etc. Business start was in jeopardy since NO Internet or phone was possible. Solution cost $38K
  • Prepared and periodically tested and documented BCP Business Continuity Plan
  • Managed IT Operations, Networking, Helpdesk, and Security with a team of Network Engineer, DBA, Security Officer, and Helpdesk Technician for 230 users. Hired security officer, network admin and Oracle DBA at critical time and budget for business start
  • Formulated and implemented Stock Capital Market IT Security Policies & Procedures of Security, Logical Access, Data Ownership, Change Management, Internet Access, Backup, System Hardening, Patch Management, Firewall Matrix that resulted in passing external and capital market auditing yielding successfully starting business certified by capital market
  • Management Experience datacentre of 23 Servers & AS/400 as primary and another with seven Servers as disaster recovery
  • Implemented Event Management, and periodic vulnerability assessments & PEN testing
  • Supervised network diagrams and full documentation reporting


  • VMware vSphere ESXi and vCenter Server 5.5
  • Hyper-V
  • Microsoft Azure
  • Amazon AWS
  • Office365
Domain Controllers
  • Microsoft 2008 R2 & 2012 R2, AD, WSUS 6.3, WDS, Failover Cluster
  • Red Hat Enterprise Linux 7

Email Servers
  • Exchange 2013 with DAG, SSL OWA
  • Barracuda spam filter
Internet Servers
  • ISA, TMG 2010, IIS 8.5
  • Websense 7 Internet management
Systems' Servers
  • OpManager Network monitoring, SMS 2003, Veritas 12 Backup
  • ManageEngine ServiceDesk+ incident management, GFi LanGuard Vulnerability assessment, GFI EventsManager event management
  • Trend Micro Business Security, McAfee ePolicy & VirusScan
  • Juniper Firewall ISG-1000, SSG 550 with IPS
  • Barracuda F200 Firewall, Cisco PIX Firewall 525
  • Cisco VPN Concentrator 3000
  • Cisco Core Switch WS-C6506-E Cisco Catalyst 3560 Switches
  • Nortel 5530 Core switch VLAN's, Nortel 5520 POE switches
  • WiLAN Ultima3 ER 8 GHZ microwave link
  • Replacing ATM & Frame-Relay with IP-VPN
IT Service Management
  • ITIL V3





Certified Information Systems Auditor


Cisco Certified Network Associate,



Certified in Risk and Information Systems Control

Network and Host Security Certification



Microsoft Certified Professional


  • Auditing Active Directory, Canada
  • Securing Internet Info Server (IIS), Canada
  • MS Project 2007 L 1 & L 2
  • COBIT Foundation
  • Mastering Business & Financial Modeling Using Excel
  • Ethical Hacking
  • Data Management & Disaster Recovery
  • CISSP Certified Information Systems Security Professional CBK
  • Network & Host Security and Security Principles
  • Implementing Microsoft ISA
  • Maintaining/Managing Microsoft Windows Server 2003 Envmt
  • Databases: Principles, Design, Evaluation & Security
  • Advanced Cisco Router Configuration
  • Introduction to Cisco Router Configuration
  • Exchange Server Core Technology
  • Ingres Relational Database