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Sandra A. Dugan

Sales & Service Consultant/Store Manager


Pivotal Sales & Service Consultant/Office Manager with experience in a wide range of administrative functions, staff management, and operational oversight to ensure smooth operation and exemplary customer service.  Extremely motivated, with a superb work ethic and excel at being challenged.  Self-starter who can work proficiently alone, but also perform exceedingly in a team environment.

  • Direct wide range of office procedures including administration, online tax filing, customer service, advertising, scheduling, event planning, and special projects.
  • Exceptional interpersonal and leadership skills, with the ability to be a productive team player.
  • Outstanding organizational and analytical skills to evaluate and revise administrative processes and improve accuracy and efficiency.
  • Remarkable communication skills to build rapport with clients, dealers, and employees.
  • Proficient in Microsoft Office (Word and Excel primarily), Adobe PDF Pro, Photoshop, In Design, and Internet research and applications.
  •  Recognized for making significant contributions to the coordination and organization of office operations.
  • Self-starter with proven competency in driving projects to successful completion coupled with commitment, dedication and extreme accuracy .

Work experience

Feb 2000Present

Sales & Service Consultant/Store Manager

Smith Furniture
  • Responsible for all aspects of opening, closing, and running the store in owners frequent absence.
  • Work one on one with sales consultants and other staff members to train and educate.
  • Work closely with Sales Consultants and Delivery Staff to record and process all commissions to be paid out.
  • Schedule deliveries (incoming and outgoing).
  • Responsible for all computer related duties:
    • Manage and respond to all emails.
    • Place and track all orders.
    • Handle all customer service issues to maintain a satisfactory customer base and excellent customer service.
    • File quarterly income tax withholding as well as monthly sales and use tax.
    • Developed and maintain store inventory.
    • Built and maintain company website as well as Facebook.
    • Create and modify ads for TV, newspapers, radios, and magazines.
  • Worked closely with advertising representatives to coordinate ad creation, changes and dates.
  • Liaison with dealers for returns, orders, updates, education, and price changes.
  • Responsible for furniture sales as well as consumer education of products.
  • Performed in-home and in-store customer consultation to assist in décor selection and coordination
  • Prepare and submit financial applications and contracts.
  • Work closely with the financial institution for extending consumer credit.
  • Manage warehouse staff to quickly and efficiently maintain and update floor inventory.
  • Extremely punctual and flexible and not opposed to working overtime.
Aug 2000Feb 2001

Sales & Service Consultant/Teller/Loan Officer

PNC Bank

Jan 1999Aug 2000

Sales Consultant/Delinquency Notifier/Up-Seller/Loan Officer

The Associates Finance Corporation


Sep 1994Jun 1996

Associates Degree

Hiram G. Andrews