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I am an  ambitious individual, who is passionate about making a difference. Currently ranked number 1 in my industry and awarded the "Best Contact Center Analyst in the World" by the The Global Association for Contact Center & Customer Engagement Best Practices in November 2015.

Work History


Analytics Analyst

  • Currently ranked number 1 in the World for this position by the global association for contact center and customer engagement best practices  in November 2015, and number 1 in Europe, Africa and Middle East in June 2015
  • Duties include : 
    • Manipulating, cleansing & processing data using Excel, Tableau, Qlikview, SQL and Splunk (Real Time).
    • Writing T-SQL scripts to manipulate data for data loads and extracts.
    • Managing the consolidation of all relevant BI (business, process and performance), MIS and standardized reporting for OPS.
    • Implementing the insights and measurement strategy, plan, policies and process for Customer Operation.
    • Putting plans in place to automate all standardized reporting functions.
    • Aligning the production of all business reporting to governance framework and business requirements.
    • Ensuring that business intelligence tools are used efficiently within Customer Care in order to optimally use the data warehouse and all other relevant data sources
    • Consolidate MIS on minimal platforms for efficient development, deployment, maintenance and access
    • Ensuring that policies/agreements are in place to avoid duplication of measurement

Debt Reconstruction Officer

Standard Bank
  • Ensure effective and accurate distribution of funds.
  • Dealing effectively with customer's queries.
  • All outcome must be recorded on the customer's notepad.
  • Checking of limits loaded by other parties and persons.
  • Record/Update comprehensive account notes on various systems. (Home Loans, Vehicle and
  • Asset Finance, Card and PBL systems).
  • Perform a liaison role between the CCA Managers, Customers, PORs and other Product areas.
  • Liaise with respective stakeholders in the opening of Advance accounts.



Honours(Bsc Statistics)

University of South Africa


  • Advanced Research Methods in Statistics
  • Mix methods in statistics
  • Linear Models


Bsc Business,Mathematics and Informatics(Data Mining)

North West University
  • Descriptive Statistics
  • Business Mathematics
  • System Analysis
  • SAS 
  • Java 
  • SQL
  • R
  • Computer Science
  • Algebra and Analysis
  • Graphic Interface Programming(C#)
  • Sampling theory and Statistical Inference


Data Wrangling




Splunk(Real Time)


Descriptive and Inferential statistics


R programming language

Spreadsheet tools