Sara Stamets

• Responsible for coordination and management of global workforce and customer experience teams for multiple global clients 
• Grow business through consultation and development of RFPs, proposals, and case studies
• Responsible for overall quality for all gUP (Google User and Products) verticals global support-agent training and consulting needs
• Optimized entire onboarding and launch curricula to achieve a 50% per-deliverable reduction in cost and a 60% reduction in onboarding seat time
• Wrote all SOPs for Training Production Team and gUP training procedures
• Reduced SLAs by 50% for internal turnaround time 
• 100% project acceptance and on-time completion rates 
• Senior team manager on 20+ person team with 9 direct reports
• Negotiate schedules, resourcing, and project asks with client 
• Maintain and ensure adherence to project schedules
• Developed and led International Mentorship Program for international EPAM peers in the L&D space
• Promote all-team professional development opportunities and provide for professional and growth needs and mentorship of resources 
• Plan and implement L&D department knowledge shares, Speaker Series, Hack-a-Thons, incubator, and roundtable events

Sr. instructional designer for Google employees, agents, and vendors.

• Create high-quality and effective training in line with Google branding and design philosophy and approach
• Lead and manage project teams of curricula and programs from scoping through implementation
• End-to-end design from needs analysis to development and implementation
• Mentor and train new hires and junior IDs
• Collaborate with experience designers to create high-quality, visually stunning learning experiences
• Responsible for new hire, product, launch, and QA training (eLearning, ILT, hybrid)
• Maintain standards in accordance with SLAs 
• Deliver quality training materials that meet and exceed project needs and deadlines
• Member of Impact Team
  • Responsible for creating team culture
  • Leading and managing team events
  • Providing team professional development and leadership opportunities
  • Redesign and development of new hire onboarding

Oversee design, development and production of Dell's Value-Based Health Care learning modules for medical students and professionals 

• Design learning experience based on content and instructional goals and according to established learning pattern 
• Curate content from best-in-class OER materials, obtaining permission from authors where rights are needed 
• Ensure content covers learning objectives and is clearly conveyed 
• Design assessments and interactive activities based on national objectives
• Wireframe content into user experience for graphic designer 
• Storyboard animations and interactives 
• Manage graphic designer, web developer, and video production company to ensure timely and correct delivery of all products 
• Prepare CEC application and documentation
• Prepare for move to LMS; oversee LMS design and development
• Quality-test site functionality as well as design and user experience; redesign where necessary 
• Manage product testing 
• Oversee product launch and manage fixing of launch issues

For Dell Medical school at large, I assist in redesign of our Canvas user experience and design-alignment of courses and strategies. I also work on individual course design with faculty members for the Canvas platform. 

• Design and development of Moodle-based professional development workshop for faculty at CMHS (contract)  
• Analysis of current faculty innovation via Google Analytics and research of institution's Moodle courses  
• Curate and prepare training on curation of best OER materials
• Development of framework-based surveys to measure faculty technological, pedagogical, and content knowledge and student-centered learning practices 
• Development of Best-Practices showcase of and for Kigali faculty

Manage and facilitate at programmatic level design, development, and implementation of courses and modules for multiple University-level programs. Design and development of instructional material for University of Texas Campuses, specifically the Biomedical Sciences program at UT Rio Grande Valley and UT San Antonio MBA Program. 

• Designed and developed interdisciplinary, project-based courses 
  • Curated and structured all OER materials 
  • Developed rubrics and assessments 
  • Authored courses in Canvas and Blackboard
  • Developed syllabi
  • Developed and managed relationships with all professors/SMEs to produce quality online educational experiences
• Ensure Lead IDs have what they require to complete course design and development 
• Ensure faculty and student issues are delegated and solved during implementation process
• Liaise with vendors and internal team members to:
  • keep communication open and consistent
  • receive and deliver products, specs, designs, etc. on time and in full 
  • solve issues during the design, development, and implementation processes
  • keep team on goal and on track to succeed 
• Coordinate wind-down and transfer of operations for completed ITL programs,  concluding ITL's deliverables promises while mitigating impact to instructors and students 
• Manage development, testing, and rollout of Value-Based Health Care modules according to design and schedule
• Conducted QA and editing of Cybersecurity courses for technological, pedagogical, and content issues ahead of ITL's successful launch of UT San Antonio's Cybersecurity program 

Design and development of blended and online courses

• Pipeline Inspector Certification Course (multimodal blended learning course spanning several weeks)
• Well Sharp Course (online, 5-6 hour course)
• Development of competencies and objectives
• Formative and summative assessment/survey development
• Copy-editing (along with editing staff) for all lessons and presentations
• Communicate and attend meetings with SMEs and instructors; incorporate comments into course materials

• Gather course materials from in-house, online, and other resources; research content in order to follow best practices
• Incorporate accepted ID principles and best practices 

• UI/UX Design of in-game tools and databases.
• Co-designer and developer of Teacher Professional Development website.
• Collaborated in design of Alien Rescue video game
• HTML5/CSS coding for site (beginner-intermediate) 
• Worked closely with Alien Rescue team, teachers, and clients to design an
  effective and compelling platform on which to house teacher professional
  learning and curriculum integration instruction.