SARAH COURTNEY

Promoted to develop a more cohesive information technology team; Strategized alongside senior management to meet future initiatives for the bank; Analyzed all departments of the bank, identified areas of improvement, and presented ideas directly to senior management; Managed risk assessment software and conducted Business Continuity testing. Led IT Steering Committee Provided project management for all areas of the bank; Ensured security of all infrastructure; Designed and conducted Security Awareness Training for the bank; Designed, updated and enforced information technology policies and procedures for the bank; Managed vendor selection and risk for the bank Led the Innovation Committee within the bank

Promoted to lead a team of 3 people to help the business units with their needs; led and participated in projects throughout the bank Provided project management for technology/business units Assisted each department with troubleshooting their software Researched and implemented new products for the bank

Joined the IT department and became jack-of-all-trades, knowing the application side of the bank and diving into the back-end functions of each application Managed technology for all branches; Provided project management for technology projects; Ensured systems were updated and in compliance with policies

Promoted as Coastway's first contact center representative; developed all training materials for the position; researched and implemented PACS(now BSA e-filing) for the bank Customer service and sales; Mail processing

RI Ran cash drawer; Customer service and sales 

Ran cash drawer

Masters of Business Administration

English-Communications; Minor in Theater

Courses related to Cisco Certified Networking Associate certification (CCNA)