Sarah Sutherland

Sarah is a Senior Consultant at Sand Cherry Associates with over ten years of experience in project and program management, data analysis, consumer insights, and competitive market analysis. Sarah is an integral part of our firm's ongoing success in the design and delivery of strategic customer-centric initiatives through digitally-native, data-empowered solutions.

Sarah has led numerous engagements in program and project management, process improvement, and competitive evaluation and response strategies. Her more recent work centered around the successful launch of a new product in the streaming space as part of a joint venture between two large cable operators. Sarah thrives in complex technical environments and leverages strong communication skills to bring cross-functional teams together to drive value and deliver results. 

Prior to working with Sand Cherry Associates, Sarah was a structural engineer, account manager, and business development manager. She developed strategic business plans to increase sales and led outreach and professional involvement for post-merger re-branding recognition in engineering, architecture, and construction industries.

• Product Launch: Worked as part of a team to successfully launch a new product in the market, on time and resulting in 300k+ devices sold in the first month. Compiled executive updates to report on quality metrics, product experience, priority defects, feature readiness, and product suitability. Reviewed customer experience and quantified front-line employee issues to validate feature requests and drive prioritization post-launch.
• Project Management: Consulted with stakeholders to develop a project plan to test the viability of an innovative solution to leverage existing infrastructure to provide enhanced voice, video, and data services. Aligned cross-functional teams on Proof-of-Concept deployment and Engineering Field Trial process while reporting status to senior leadership. 
• Project Management Tools: Implemented Smartsheet for a growing financial services company to better serve their clients in creating employee incentive programs and succession plans. Published weekly dashboard and implemented automated notifications to ensure tasks were completed on schedule. 
• Customer Experience: Executed and managed a standardized, repeatable process to evaluate customer experience and satisfaction on a recurring cycle. Produced a quarterly report to measure KPIs and inform strategic initiatives for stakeholders.
• Research and Analytics: Provided market intelligence and data analysis to inform complex data model for build-out forecasts for a large broadband provider. Performed data analysis and statistical analysis to recommend new consumer pricing scorecard.
• Process Optimization: Developed and project managed standardized process for sales, production, and distribution of product for national power and energy clients across 60 production facilities resulting in increased quality and cost efficiencies. 
• Competitive Market Analysis: Provided a competitive market analysis for a global leader in the Rapid DNA industry by evaluating competitors in the industry. Created an analysis of mergers and acquisitions, product and service differentiation, go to market strategies, partnerships, third party reports, and public engagements. Evaluated regulatory implications for long and short-term growth strategies.
• Medical Device Market Analysis: Worked with a start-up company providing a comprehensive analysis of regulations, healthcare behaviors, and competitive outlook on a global scale for new medical device.

• University of Denver, Daniels School of Business, MBA
  • Concentration in Business Analytics
  • Member of Beta Gamma Sigma Honor Society
• University of Wyoming, BS in Architectural Engineering